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InsideFlyer April 2014	Air Travel Consumer Report The Department of Transportation received 13,168 complaints in 2013, down from the 15,338 complaints filed in 2012.
InsideFlyer January 2007	Inspector General Weighs in on FFPs A follow-up review of frequent flyer programs reveals that little progress has been made in commitment to customer service.
InsideFlyer April 2007	Award Availability Survey Airline executives identified the lack of award availability as the aspect that frustrates frequent flyer program members the most.
InsideFlyer June 2003	Opening Remarks How can award travelers have no consumer protection?
CRM March 21, 2012	Wacktrap Makes Customer Complaints Social A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
InsideFlyer September 2005	Virgin Blue: FFP Due by Christmas Virgin Blue chief executive Brett Godfrey hopes to release details of the airline's long-awaited frequent flyer plan by the end of the year.
InsideFlyer July 2006	Study: Value of a Mile Jumps in 2005 The value of a frequent flyer mile seems to be increasing, and yet other measures suggest a troubled mileage marketplace, according to IdeaWorks in its new analysis of frequent flyer mile.
InsideFlyer July 2011	Opening Remarks How people see frequent flyers will likely change if the planned full media exposure of the life of the high flyer comes to fruition in some major media outlets.
InsideFlyer June 2011	Randy Petersen's Opening Remarks Randy imagines the world without frequent flyer miles.
InternetNews February 1, 2005 Sean Michael Kerner	FTC: Identity Theft, Fraud on the Rise A new report by the FTC finds increases in fraud and identity theft. E-mail and the Web were fraud tools of choice on the Internet.
Bank Systems & Technology March 7, 2005 George Hulme	May I See Some ID, Please? Identity theft continues to be consumers' top complaint, and ID theft-related complaints are on the rise. Bank-related identity theft comprised 18 percent of all ID theft complaints.
InsideFlyer January 2011	Randy Petersen's Opening Remarks 2011 will be the dawn of a new age of the enlightened frequent traveler.
Registered Rep. January 1, 2005	An Encouraging Sign Is the worst of the arbitration onslaught over? Through October, there were 7,008 complaints filed with the NASD.
InsideFlyer May 2003	The 15th Annual Freddie Awards The very best of the frequent travel programs are honored with a Freddie Award.
AFP eWire February 19, 2008	Charity Fraud Less Than One Percent of All 2007 Complaints While public concerns remain high, charity fraud ranked twentieth on the Federal Trade Commission's (FTC) list of complaints in 2007.
InsideFlyer August 2009	Tripit Pro TripIt has introduced a paid version of the Web travel tracking service.
InsideFlyer September 2012	Qantas and UNICEF As of Sept. 1, 2012, Qantas Frequent Flyer members are able to redeem Frequent Flyer points to make a donation to UNICEF through the Qantas Frequent Flyer Store.
InsideFlyer April 2009	Frequent Flyer Economic Stimulus A McClatchy Newspapers article suggests giving someone frequent flyer miles to help in their search for work.
InsideFlyer October 2005	Consumer Reports Validates Award Availability A recent issue of Consumer Reports reports that, after some 300 telephone calls to various frequent flyer programs, nearly 93 percent of the time they were able to secure an award.
InsideFlyer June 2008	Merger Buzz Still Stirring Concern Among Frequent Flyers We continue to worry about the makeup of some frequent flyer programs if certain rumors come true.
InsideFlyer October 2014	Annoying Award Fees SmarterTravel.com recently listed the six most annoying airline fees and two frequent flyer program fees made the list.
InsideFlyer November 2013	Chart-O-Rama Frequent flyers and vacationers have a penchant for charts. It's the easiest way to quickly compare the various programs.
InsideFlyer October 2004	Riding Out the Storm Several strategies that will help you protect your frequent flyer miles against bankruptcies, buyouts and blowhards.
InsideFlyer May 2012	Randy Petersen's Opening Remarks Randy writes about the return of the Freddie Awards and the recent news that Delta Air Lines is looking to purchase an oil refinery.
InsideFlyer January 2014	60 Seconds with Matteo Sarzana, CEO & Founder, avionerd.com Avionerd is a new mobile app with the goal to connect frequent flyers who have elite status with other travelers so that the elite members can share their status privileges with the not so frequent flyers.
InsideFlyer July 2008	FlyerGuide Wiki This wiki is a collaborative effort where everyone is invited to share their knowledge of all things related to frequent travel programs and travel in general.
InsideFlyer March 2009	MAS Civil Servant Program Malaysia Airlines has launched its Enrich-GOM program, which is a frequent flyer program for civil servants.
InsideFlyer January 2009	Emirates Looks to Australia Emirates Skywards members can now earn and burn miles on Virgin Blue and has launched an Australian-based frequent flyer credit card to lure Aussies to the airline.
Fast Company Pavithra Mohan	American Airlines Lets Passengers Track Checked Bags In Real Time The airline recently introduced a tracking service on its website, through which customers can track their bag as it makes its way from check-in counter all the way to baggage carousel.
InsideFlyer December 2009	LAN Missing Kilometer Fee A note to LANPASS members -- be sure to always include your frequent flyer number when making reservations. Here's why.
Reason March 2006 Jacob Sullum	Data: Complaint Fraud Since FCC enforcement actions are driven by complaints and complaints are driven by the Parents Television Council, who's driving the FCC?
Registered Rep. February 11, 2004 John Churchill	Dueling Trend Lines on Complaints Brokers have become more attuned to investor complaints in recent years, but they must be forgiven if they're having a hard time drawing conclusions from the trend numbers reported by regulators.
CRM May 31, 2011 Brittany Farb	Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced.
InsideFlyer April 2003	After the Flood (How United and US Airways Are Recovering From Frequent Flyer Disaster) As if frequent travelers haven't been hammered enough this past year with waves of program changes, dwindling benefits and skyrocketing awards, now they're confronting another potentially devastating blow -- the bankruptcy of their preferred airlines.
InsideFlyer November 2006	Rumors Are Just ... Rumors A look at the possible financial woes of the big airlines and how it might affect frequent flyer programs.
InsideFlyer April 2013	Randy Petersen's Opening Remarks Later this month at the corporate headquarters of USA Today, the 25th annual Freddie Awards will be presented, honoring frequent travel programs voted as the best by frequent travelers from around the globe.
InsideFlyer November 2008	Randy Petersen's Opening Remarks: The Credit Crisis Thoughts on the credit crunch and its impact on earning miles with credit cards.
InsideFlyer June 2012	Randy Petersen's Opening Remarks Are both US Airways and Delta considering changes to their existing frequent flyer programs featuring a conversion to revenue-based programs? With the changes that have already impacted this industry (miles as an industry?), there's a very strong argument that this is the way of the future.
InsideFlyer June 2011	My 30-Year Love Affair with Frequent Flyer Miles A look back at 30 years of frequent flyer programs. It all started with AA.
InsideFlyer July 2009	Qantas Partners with Woolworths Qantas Frequent Flyer members can now earn one Frequent Flyer point for every dollar spent above A$30 in one transaction through a partnership with the Woolworths Supermarket Everyday Rewards program.
InsideFlyer June 2005	U.S., Canada Top of the World in Program Participation A survey of more than 1,000 business travelers in 10 countries reveals that business travelers have a wide range of preferences and perspectives on topics ranging from the value of rewards programs to the components that comprise an ideal business trip.
InsideFlyer July 2005	Hidden Assets? A look at what value frequent flyer programs have as hidden airline assets, and what going public might mean to members.
InsideFlyer February 2006	Randy Petersen's Opening Remarks This month begins and ends the voting period for the 18th annual Freddie Awards, a determination of the best frequent traveler loyalty programs in the industry.
InsideFlyer May 2012	Forbes Says: Spend 'em Forbes says rising fuel costs and the bankruptcy of American Airlines could hurt frequent flyers.
InsideFlyer October 2014	Airline Loyalty Anyone? A recent poll conducted by TheStreet found that 63 percent of Americans do not have an airline they prefer to fly.
InsideFlyer February 2010 Randy Petersen	Opening Remarks The author has something to say about possible government-run frequent flyer programs.
InsideFlyer March 2006	The 7 Habits of Highly Effective Frequent Flyers Whether you're a million-miler or a new mileage consumer, practicing these habits will help you survive and thrive in today's world of miles and points.
InsideFlyer May 2009	Radisson 500 FFP Miles Per Night Radisson Hotels & Resorts is offering 500 miles per night's stay at Radisson.
InsideFlyer October 2003	Continental Announces Elite Enhancements Continental OnePass has announced enhancements to its elite frequent flyer program.
InsideFlyer November 2011	60 Seconds with Ryan Eberhardt, Co-founder of Point-Hub PointHub is a new website for loyalty program members that lets you search for and book award travel comparing cash vs. points, brings all your loyalty accounts together and more. Co-founder, Ryan Eberhardt, talks about what the site has to offer the frequent flyer.