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InsideFlyer
January 2004 |
DOT Complaints Keep Falling The Department of Transportation's "Air Travel Consumer Report" for October 2004, was fairly positive: of 315 total complaints, only 12 were frequent flyer related -- down from 16 a year ago. And no single airline had more than four complaints.   |
InsideFlyer
April 2014 |
Air Travel Consumer Report The Department of Transportation received 13,168 complaints in 2013, down from the 15,338 complaints filed in 2012. |
Bank Systems & Technology
March 7, 2005
George Hulme |
May I See Some ID, Please? Identity theft continues to be consumers' top complaint, and ID theft-related complaints are on the rise. Bank-related identity theft comprised 18 percent of all ID theft complaints. |
CRM
December 2011
Donna Fluss |
Using Social Media for Customer Service Is a Strategic Imperative Protect and enhance your company's image. |
AFP eWire
February 19, 2008 |
Charity Fraud Less Than One Percent of All 2007 Complaints While public concerns remain high, charity fraud ranked twentieth on the Federal Trade Commission's (FTC) list of complaints in 2007. |
InternetNews
January 25, 2006
Roy Mark |
ID Theft Reports Down, Losses Up Internet-related identity theft and fraud complaints may be leveling off, but overall financial losses are growing from the security breaches, new data from the Federal Trade Commission reveals. |
AskMen.com
Nate Steere |
Addressing Employee Complaints Employee complaints are inevitable, and it's not always easy to know what to say. |
InternetNews
February 1, 2005
Sean Michael Kerner |
FTC: Identity Theft, Fraud on the Rise A new report by the FTC finds increases in fraud and identity theft. E-mail and the Web were fraud tools of choice on the Internet. |
Registered Rep.
February 11, 2004
John Churchill |
Dueling Trend Lines on Complaints Brokers have become more attuned to investor complaints in recent years, but they must be forgiven if they're having a hard time drawing conclusions from the trend numbers reported by regulators. |
CRM
March 2011
Leonard Klie |
Gripes About U.S. Contact Centers Rise Since 2008, complaints have jumped by 40 percent, says analyst firm |
Registered Rep.
January 1, 2005 |
An Encouraging Sign Is the worst of the arbitration onslaught over? Through October, there were 7,008 complaints filed with the NASD. |
Fast Company
Art Markman |
What Are People Really Complaining About? It is tempting to hear a complaint and to want to fix the problem. But, it is important to create a work environment in which issues can get resolved before they escalate to the point where complaints are being lobbed around. |
Reason
March 2006
Jacob Sullum |
Data: Complaint Fraud Since FCC enforcement actions are driven by complaints and complaints are driven by the Parents Television Council, who's driving the FCC? |
| AskMen.com |
Condoms? In Porn? An AIDS advocacy group says it plans to file complaints against 16 porn production companies for filming unprotected sex. |
InternetNews
April 21, 2006
Ed Sutherland |
Microsoft to Fix Faulty Patch After complaints an earlier security patch interferes with some third-party software, Microsoft said it will re-release next week the fix, eliminating possibly dangerous changes to the Windows registry. |
IndustryWeek
October 20, 2010 |
Consider This: New CPSC Complaint Database Is Trap for the Unwary The Consumer Product Safety Commission must implement a searchable electronic database of consumer complaints by March 2011. Manufacturers should gear up for this new system or face significant risks. |
InternetNews
March 31, 2009
Kenneth Corbin |
Internet Crime Complaints Soared 33% in 2008 Driven by problems with e-commerce transactions and fraud, complaints skyrocketed last year. |
The Motley Fool
May 12, 2004
Tim Beyers |
Customers Boot AT&T Wireless The beleaguered telecom leads in consumer complaints. |
Registered Rep.
January 1, 2005
David A. Gaffen |
Third Time Is a Harm A NASD proposal first announced in 2003 requires that reps with three or more formal complaints against them receive extra supervision from their firms. Most major broker/dealers are already operating as if the rule were in place. |
The Motley Fool
February 28, 2006
Selena Maranjian |
Brokerages Misbehaving The SEC has gotten an earful about brokerages upsetting customers. Investors, the more you know about the stock market and how brokerages and brokers work, the better off you'll likely be. |
CRM
November 3, 2003
Lior Arussy |
Complaints Are Great. Keep Them Coming Customers who air their grievances are giving vendors a second chance. |
InternetNews
September 20, 2005
Tim Gray |
Microsoft in Trouble With EU Again? Redmond could be facing another round of tough sanctions from the European Commission. |
Registered Rep.
March 1, 2008 |
Client Complaints: To Report Or Not To Report When a registered rep should report client complaints. |
InternetNews
July 29, 2010 |
Apple Checking Into iOS 4/iPhone 3G Complaints Move comes after several weeks of complaints that iOS 4 turns the iPhone 3G into a slug. |
Bank Technology News
November 2007
John Adams |
Feedback: Zions Wants to Plumb the Depths of Your Discontent Zions now believes it's found a way to gather feedback and respond to complaints and suggestions. It's deployed the Allegiance Engage Platform to help analyze and respond in real-time to customer and employee comments and suggestions. |
