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InsideFlyer
February 2009 |
Advantage Goes to AAdvantage The American AAdvantage program grew by almost three million members in 2008.   |
InsideFlyer
October 2012 |
Delta Award Changes Delta broke one of the cardinal sins of the frequent flyer world when it published a new award chart on Sept. 1, 2012 without notifying members. |
InsideFlyer
January 2007 |
Inspector General Weighs in on FFPs A follow-up review of frequent flyer programs reveals that little progress has been made in commitment to customer service. |
InsideFlyer
February 2009 |
Randy Petersen's Opening Remarks A look at the future of award redemptions, plus a cautionary tale. |
InsideFlyer
April 2009 |
Frequent Flyer Economic Stimulus A McClatchy Newspapers article suggests giving someone frequent flyer miles to help in their search for work. |
InsideFlyer
June 2009 |
Randy Petersen's Opening Remarks In 1981, AAdvantage invented the modern day mileage-based frequent flyer program. In 2009, AAdvantage has invented the modern day model of award redemption flexibility. |
InsideFlyer
October 2014 |
Ethics of a Mile Do you own your frequent flyer miles, or does the airline own the miles in your account? If you earn the miles, do you have the right to dispose of them as you see fit? |
InsideFlyer
November 2008 |
Randy Petersen's Opening Remarks: The Credit Crisis Thoughts on the credit crunch and its impact on earning miles with credit cards. |
InsideFlyer
March 2009 |
10 New FFP Commandments There's bold new thinking behind the best ways to get the most out of your frequent flyer miles these days. |
InsideFlyer
December 2007 |
Continental Shift Continental Airlines announces changes to its OnePass frequent flyer program. |
InsideFlyer
December 2009 |
Randy Petersen's Opening Remarks There are some things, some bad, some strange and some that just don't add up, about upcoming changes to US Airways' award chart. |
InsideFlyer
December 2013 |
Randy Petersen's Opening Remarks By and large, I have no strong feelings about United's recent changes. Do I declare it's a major devaluation? Not really, it just means it will likely be more difficult for me to get those awards based on the number of miles I am willing to fork over for a redemption. |
InsideFlyer
April 2007 |
Award Availability Survey Airline executives identified the lack of award availability as the aspect that frustrates frequent flyer program members the most. |
InsideFlyer
January 2009 |
SkyTeam Upgrades SkyTeam recently launched an upgrade program that allows frequent flyer program members to use their miles to upgrade to business class when flying on any of the 10 SkyTeam member airlines. |
InsideFlyer
July 2011 |
Opening Remarks How people see frequent flyers will likely change if the planned full media exposure of the life of the high flyer comes to fruition in some major media outlets. |
InsideFlyer
January 2011 |
Randy Petersen's Opening Remarks 2011 will be the dawn of a new age of the enlightened frequent traveler. |
InsideFlyer
June 2010 |
Award Seat Study During February and March IdeaWorks made 6,160 award booking queries on the Web sites of 22 frequent flyer programs and have released their findings regarding award seat availability. |
InsideFlyer
January 2010
Gary Leff |
Randy Petersen's Opening Remarks A frequent flyer shares his mileage redemption wish list for 2010. |
InsideFlyer
August 2004 |
Perception/Reality People complain about the difficulty of redeeming frequent flier awards. We decided to put the perception to a test by actually calling the airlines and trying to book awards. |
InsideFlyer
December 2006 |
Video iPod Anyone? The slider is a fun tool that lets members of frequent flyer and guest programs slide their way between combining miles and money for an award. |
InsideFlyer
April 2014 |
Delta Releases New Award Chart Charts don't make happy members, redemption success stories do. Delta, your clock has just started, albeit seven months early. |
InsideFlyer
November 2011 |
60 Seconds with Ryan Eberhardt, Co-founder of Point-Hub PointHub is a new website for loyalty program members that lets you search for and book award travel comparing cash vs. points, brings all your loyalty accounts together and more. Co-founder, Ryan Eberhardt, talks about what the site has to offer the frequent flyer. |
InsideFlyer
April 2009 |
Award Patrol 2009 Is the perception that it's constantly getting more difficult to claim an award flight true? |
InsideFlyer
November 2007 |
To Hoard or Not to Hoard Is hoarding miles and points as popular as it used to be? Or has the horde of hoarders disappeared? |
InsideFlyer
January 2009 |
60 Seconds with Yapta.com's CEO, Tom Romary Tom Romary, CEO, answers a few questions about Yapta's new frequent flyer award seat alert service, and what changes site users can expect to see in the future. |
InsideFlyer
October 2005 |
Broken Promises How to cope when your frequent flyer program changes the rules. |
InsideFlyer
February 2006 |
Winning The Battle - Award Redemption in 2006 With most airline flights full of paying passengers, it might come as a surprise that there's hope that you, too, can really get the award you want. But it's not always an easy fight. |
InsideFlyer
October 2014 |
Annoying Award Fees SmarterTravel.com recently listed the six most annoying airline fees and two frequent flyer program fees made the list. |
InsideFlyer
October 2005 |
Delta to Merge "Grandfathered" Miles with Newer Ones Delta Air Lines is telling longtime customers that its oldest frequent flyer program is going away next year, but its points will still be usable. Member reaction has been mixed. |
InsideFlyer
January 2015 |
Delta SkyMiles Eliminates Stopovers Delta recently announced as part of the new SkyMiles program, stopovers are no longer allowed on award travel booked on or after Jan. 1, 2015 |
InsideFlyer
June 2012 |
Randy Petersen's Opening Remarks Are both US Airways and Delta considering changes to their existing frequent flyer programs featuring a conversion to revenue-based programs? With the changes that have already impacted this industry (miles as an industry?), there's a very strong argument that this is the way of the future. |
InsideFlyer
July 2006 |
Study: Value of a Mile Jumps in 2005 The value of a frequent flyer mile seems to be increasing, and yet other measures suggest a troubled mileage marketplace, according to IdeaWorks in its new analysis of frequent flyer mile. |
InsideFlyer
July 2009 |
Qantas Partners with Woolworths Qantas Frequent Flyer members can now earn one Frequent Flyer point for every dollar spent above A$30 in one transaction through a partnership with the Woolworths Supermarket Everyday Rewards program. |
InsideFlyer
March 2006 |
The 7 Habits of Highly Effective Frequent Flyers Whether you're a million-miler or a new mileage consumer, practicing these habits will help you survive and thrive in today's world of miles and points. |
InsideFlyer
December 2009 |
US Airways' GoAwards US Airways is introducing sweeping changes to its award structure, starting Jan. 6, 2010. |
InsideFlyer
October 2007 |
The (Unlawful) Sale of Awards Thousands, if not millions, of frequent flyers have wondered, "Why can't I do with my frequent flyer miles as I wish? They are my miles, after all." And on several occasions they have found themselves making their case in court. |
InsideFlyer
October 2011 |
Last-Minute Awards Here's a look at claiming and changing award flights close to departure. |
InsideFlyer
February 2006 |
Randy Petersen's Opening Remarks This month begins and ends the voting period for the 18th annual Freddie Awards, a determination of the best frequent traveler loyalty programs in the industry. |
InsideFlyer
June 2011 |
My 30-Year Love Affair with Frequent Flyer Miles A look back at 30 years of frequent flyer programs. It all started with AA. |
InsideFlyer
January 2008 |
Theory of Evolution When Darwin posed that complex creatures evolve from more simplistic ancestors, little did he know that he was also forecasting the evolution of frequent flyer programs. |
InsideFlyer
January 2012 |
Randy Petersen's Opening Remarks Mileage-based frequent flyer programs were invented in the U.S. and remain the home of the largest travel rewards programs in the world. Yes, they celebrated their 30th anniversary in 2011, but what's new with U.S.-based programs? |
InsideFlyer
September 2012 |
Qantas and UNICEF As of Sept. 1, 2012, Qantas Frequent Flyer members are able to redeem Frequent Flyer points to make a donation to UNICEF through the Qantas Frequent Flyer Store. |
InsideFlyer
June 2011 |
Randy Petersen's Opening Remarks Randy imagines the world without frequent flyer miles. |
InsideFlyer
September 2012 |
Never Say Never Last month, American AAdvantage announced that miles earned prior to July 1, 1989, known as "Miles with No Expiration" will automatically be converted on Nov. 1 to "Miles Subject to Expiration" and will indeed expire if you don't earn or redeem miles at least once every 18 months. |
InsideFlyer
June 2003 |
Opening Remarks How can award travelers have no consumer protection? |
InsideFlyer
March 2011 |
Arik Air Launches WingsPlus West Africa's Arik Air has launched its first frequent flyer program, Arik WingsPlus. |
InsideFlyer
February 2010
Randy Petersen |
Opening Remarks The author has something to say about possible government-run frequent flyer programs. |
InsideFlyer
May 2003 |
The 15th Annual Freddie Awards The very best of the frequent travel programs are honored with a Freddie Award. |
InsideFlyer
April 2014 |
Frequent Flyer Fickleness Just as Web patrons are prone to bounce from one website to another, so do a growing number of frequent flyer program members switch from one program to another. |
InsideFlyer
April 2011 |
United's New Award Rules United Mileage Plus recently changed some policies around award booking and updated the website to allow members to choose the award type, class of service and payment method. |
