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InsideFlyer
October 2011 |
Last-Minute Awards Here's a look at claiming and changing award flights close to departure.   |
InsideFlyer
May 2014 |
InsideEdition International British Airways Executive Club members will now have to pay more in award change fees. |
InsideFlyer
April 2007 |
Award Availability Survey Airline executives identified the lack of award availability as the aspect that frustrates frequent flyer program members the most. |
InsideFlyer
October 2012 |
Growing Fees Whether you love 'em or hate 'em (and we know you hate 'em), airlines fees are a lucrative business for the airlines. |
InsideFlyer
February 2009 |
Randy Petersen's Opening Remarks A look at the future of award redemptions, plus a cautionary tale. |
InsideFlyer
November 2012 |
Spirit Airlines Adds Online Award Booking Fourteen years after the first airline, Northwest Airlines, introduced online award booking for members, Spirit Airlines has finally announced that FREE SPIRIT members can search for and book award tickets online. |
InsideFlyer
June 2011 |
United Award Fees We wrote about the changes United Mileage Plus made to their award chart in last month's issue of InsideFlyer and now the program has announced changes to award fees, effective June 15, 2011. |
InsideFlyer
October 2008 |
Blurring the Lines of Loyalty Starwood Preferred Guest is blurring the lines between hotel and airline loyalty programs. Hotel points? Award flights? |
InsideFlyer
October 2005 |
Consumer Reports Validates Award Availability A recent issue of Consumer Reports reports that, after some 300 telephone calls to various frequent flyer programs, nearly 93 percent of the time they were able to secure an award. |
InsideFlyer
December 2008 |
Naughty or Nice? Here's a look back at 2008. What happened, how frequent flyers reacted and what, if anything, you can do about it. |
InternetNews
December 9, 2003
Ryan Naraine |
US Airways Yanks Bookings From Expedia Booking fee dispute escalates into public quarrel. |
InsideFlyer
July 2010 |
Delta SkyMiles Award Fee Changes Delta SkyMiles has announced some changes that will go into effect immediately and others that will be implemented by this fall or next year. |
InsideFlyer
July 2010 |
Frontier Fee Changes The $25 ticketing service fee has been eliminated and EarlyReturns members can now book an award ticket via the call center at no extra charge. |
InsideFlyer
June 2010 |
Award Seat Study During February and March IdeaWorks made 6,160 award booking queries on the Web sites of 22 frequent flyer programs and have released their findings regarding award seat availability. |
InsideFlyer
October 2014 |
Ethics of a Mile Do you own your frequent flyer miles, or does the airline own the miles in your account? If you earn the miles, do you have the right to dispose of them as you see fit? |
InsideFlyer
January 2007 |
Inspector General Weighs in on FFPs A follow-up review of frequent flyer programs reveals that little progress has been made in commitment to customer service. |
InsideFlyer
January 2009 |
SkyTeam Upgrades SkyTeam recently launched an upgrade program that allows frequent flyer program members to use their miles to upgrade to business class when flying on any of the 10 SkyTeam member airlines. |
InsideFlyer
July 2014 |
Award Seat Availability Survey Overall award seat availability is improving. The results reflect 7,640 booking queries made by the IdeaWorks Company at the websites of 25 frequent flyer programs. |
InsideFlyer
June 2003 |
Opening Remarks How can award travelers have no consumer protection? |
InsideFlyer
April 2004 |
SEC Reports: Just the Facts How much does your award cost the airline? Frequent flyers should be particularly interested in the facts about loyalty programs, including the nitty-gritty on the number of awards used and how much they cost. |
InsideFlyer
January 2009 |
60 Seconds with Yapta.com's CEO, Tom Romary Tom Romary, CEO, answers a few questions about Yapta's new frequent flyer award seat alert service, and what changes site users can expect to see in the future. |
InsideFlyer
September 2005 |
Virgin Blue: FFP Due by Christmas Virgin Blue chief executive Brett Godfrey hopes to release details of the airline's long-awaited frequent flyer plan by the end of the year. |
InsideFlyer
September 2013 |
Award Experts We look at award booking services and talk to the experts behind them. |
InsideFlyer
July 2006 |
Study: Value of a Mile Jumps in 2005 The value of a frequent flyer mile seems to be increasing, and yet other measures suggest a troubled mileage marketplace, according to IdeaWorks in its new analysis of frequent flyer mile. |
InsideFlyer
February 2009 |
Advantage Goes to AAdvantage The American AAdvantage program grew by almost three million members in 2008. |
InsideFlyer
November 2006 |
Rumors Are Just ... Rumors A look at the possible financial woes of the big airlines and how it might affect frequent flyer programs. |
InsideFlyer
April 2009 |
Award Patrol 2009 Is the perception that it's constantly getting more difficult to claim an award flight true? |
AskMen.com
Alex Matjanec |
Credit Card Fees Since being forced to change or limit the number of fees that they can charge customers, banks and credit card companies have started to tweak their tactics and introduce new ones to keep fees flowing and customers guessing. |
InsideFlyer
June 2009 |
New Delta Bag Fee Most domestic airlines charge bag-check fees when flying within the U.S. However, Delta Air Lines is the first U.S.-based airline to charge passengers $50 to check a second bag on flights to international destinations. |
Entrepreneur
August 2006
Julie Moline |
Paying for Perks Want the travel amenities you're used to? Be ready to pay up. |
InsideFlyer
October 2007 |
The (Unlawful) Sale of Awards Thousands, if not millions, of frequent flyers have wondered, "Why can't I do with my frequent flyer miles as I wish? They are my miles, after all." And on several occasions they have found themselves making their case in court. |
InsideFlyer
February 2009 |
60 Seconds with Frontier's Jim Young Frontier recently introduced "AirFairs" where members can choose the amenities they would like with their flights. |
The Motley Fool
July 22, 2005
Shannon Zimmerman |
Delta Gets Grounded Skies remain cloudy for this troubled legacy carrier. Investors, beware. |
InsideFlyer
October 2014 |
Airline Loyalty Anyone? A recent poll conducted by TheStreet found that 63 percent of Americans do not have an airline they prefer to fly. |
InsideFlyer
February 2006 |
Winning The Battle - Award Redemption in 2006 With most airline flights full of paying passengers, it might come as a surprise that there's hope that you, too, can really get the award you want. But it's not always an easy fight. |
InsideFlyer
December 2013 |
Randy Petersen's Opening Remarks By and large, I have no strong feelings about United's recent changes. Do I declare it's a major devaluation? Not really, it just means it will likely be more difficult for me to get those awards based on the number of miles I am willing to fork over for a redemption. |
InsideFlyer
June 2005 |
Annoyances Today's frequent traveler programs are so engaging and rewarding that there's only one thing they can't seem to do -- stop bugging us! Redeposit Fees... Paying to Earn Miles... No Notice... Logging In... Partner Rules... etc. |
InsideFlyer
April 2009 |
Airlines Through Fooling Around With Frequent Flyer Headaches Major news for every member of a frequent flyer program in North America. |
AskMen.com
April 29, 2001
Luis Rodrigues |
How To Avoid ATM Fees We've all heard about the dreaded ATM fees. Everyone talks about how bad and how ridiculously high they are, but forgets how convenient and fast they really are... |
The Motley Fool
April 24, 2011 |
Nickeled and Dimed: Is It Possible to "Over-Fee" Consumers? Are those annoying little fees reaching a tipping point? During the third quarter of 2010, U.S. airlines collected $2.1 billion in fee income |
InternetNews
December 29, 2003
Erin Joyce |
US Airways, Expedia Settle Dispute Online travel site and the airline apparently resolve differences over booking fees. |
InsideFlyer
March 2014 |
Delta: The Industry's Canary in a Coal Mine It's been three years since rumors first began leaking out of Atlanta that Delta was considering modifying their popular SkyMiles frequent flyer program from a "mileage-based" program to a "revenue-based" program. |
InsideFlyer
October 2005 |
Delta to Merge "Grandfathered" Miles with Newer Ones Delta Air Lines is telling longtime customers that its oldest frequent flyer program is going away next year, but its points will still be usable. Member reaction has been mixed. |
InsideFlyer
October 2012 |
Delta Award Changes Delta broke one of the cardinal sins of the frequent flyer world when it published a new award chart on Sept. 1, 2012 without notifying members. |
The Motley Fool
December 15, 2004
Lawrence Meyers |
The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards. |
InsideFlyer
May 2014 |
Randy Petersen's Opening Remarks Before I explore a recent announcement for frequent flyers, let me first frame it with a confusing scenario. Yes, this is about the American/US Airways merger. |
InsideFlyer
October 2012 |
Loyalty Traveler U.S. hotels are projected to collect $1.95 billion in fees and surcharges in 2012. Revenue from hotel fees has nearly doubled in the past 10 years according to HotelNewsNow.com |
InsideFlyer
January 2013 |
Finnair Plus Changes Finnair has made changes to their frequent flyer program. Now, Plus points will accrue based on zones instead of being kilometer based. |
InsideFlyer
April 2012 |
Randy Petersen's Opening Remarks Randy looks at the fate of Frontier Airlines and American Airlines. |
InsideFlyer
March 2009 |
MAS Civil Servant Program Malaysia Airlines has launched its Enrich-GOM program, which is a frequent flyer program for civil servants. |
