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CIO
March 1, 2003
David T. Gordon |
Survivor A change at the top can spell trouble for a CIO's job security. Here's how to stay when your CEO goes.   |
CIO
October 15, 2003
Stephanie Overby |
The Incredible Shrinking CIO Their budgets have been cut, their work's been outsourced, their staff's been downsized, and they've been pushed off the executive team. Their status within the enterprise has suffered. That's dumb. And for CIOs, not fighting back would be dumber. |
CIO
June 1, 2002
Derek Slater |
Strategic Planning Don'ts (and Dos) As you write your company's next IT strategic plan, don't repeat these classic mistakes. Understand why it's a mistake to ignore strategic planning; Learn what not to do when writing a strategic plan -- and why; Discover the ways some CIOs are aligning business plans with IT strategy |
Science News
November 7, 2008 |
All In A Day's Work: Careers Using Science by Megan Sullivan A guide for those seeking careers in science and science-related fields. |
CIO
June 1, 2003
Megan Santosus |
A Successful Switcheroo CIOs find it hard work to change industries, but groundwork and speed make it possible. |
CIO
June 15, 2005
Michael Schrage |
Buttressing the Business CIOs should stop trying to achieve buy-in for IT initiatives and start helping business colleagues sell the projects themselves. |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
CRM
December 2003
Lisa Picarille |
Five Ways to Be a Good Customer Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful. |
Sports Illustrated
January 13, 1999 |
Michael Jordan: The Sports Illustrated covers 1983-1998 |
CIO
March 1, 2002 |
The 2002 State of the CIO Survey Our survey findings highlight the fact that the CIO's time is spent more on strategy than pure technology... |
CRM
April 2015
Oren Smilansky |
How to Select a CRM System Whether it's your first solution or your fourth, these tips will help make the vendor selection process easier. |
CRM
November 1, 2005
Colin Beasty |
Consulting Workforce Woes Accenture turns to IEX's TotalView to manage three Indian call centers. |
CRM
April 3, 2015
Martin Doyle |
Don't Let Bad Data Ruin Your CRM To increase CRM adoption, give your staff the information it needs. |
CRM
July 1, 2003
Phillip Britt |
Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations. |
Investment Advisor
July 1, 2011
Spenser Segal |
The Relationship Manager Customer relationship management software can help you grow your business, but many advisors don't take advantage of all that the technology has to offer. |
CRM
December 2005
Colin Beasty |
11 Ways to Ensure CRM Success We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them. What we found was that no matter the type of company, good CRM practices are often applicable to companies in many industries. |
PC Magazine
June 1, 2008
Oliver Rist |
Analyze Your Customer Relationship Management Here's how to set the goals you need to improve and monitor how you deal with your customers. |
CRM
February 2003
Ginger Conlon |
Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results. |
CRM
September 19, 2014
Sameer Bhatia |
5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success. |
CRM
July 2004
Barton Goldenberg |
Whose Portal is it, Anyway? CRM's next big challenge is deciding which application will rule the desktop. |
CRM
December 2003
Paul Greenberg |
Creating Realistic Customer Expectations Lessons about escalating customer expectations of CRM software beyond reason were not learned. |
Sports Illustrated
November 5, 2001
Phil Taylor |
Taking the air out Michael Jordan's comeback has, surprisingly, fallen flat... |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CFO
November 1, 2002
Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
The Motley Fool
April 3, 2007
Nathan Parmelee |
Why Everyone Should Root for the Red Sox Here's a fun use of insurance we can all cheer about. Jordan's Furniture, a Berkshire Hathaway business, is offering a full rebate on the cost of furniture purchased from March 7 to April 16 if the Red Sox win the World Series this year. |
CIO
June 15, 2002
Lorraine Cosgrove Ware |
Survey Says: Deliver ROI The forward-looking, visionary CIO may be out of style for the moment. In fact, the CIO most likely to get hired now is pragmatic, diagnostic and has a proven track record of delivering on time and on budget. |
CRM
March 3, 2003
Jason Flynn |
Vertical Focus: Manufacturing How do you get penetration in a market that is notoriously slow to accept new technologies and adapt to new things? Very carefully. That is good advice for those trying to sell CRM to manufacturers. |
CRM
October 2010
Juan Martinez |
A Succession of Failures Industry analysts explain how vendors and customers can avoid the communication errors that occur during CRM implementations. |
CRM
June 1, 2006
Coreen Bailor |
Kana Comes Home Perhaps CEO Michael Fields's most intriguing decision was to bring outsourced engineers back in-house at Web self-service specialist KANA Software. |
CRM
April 2003
Martin Schneider |
Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results. |
Sports Illustrated
May 7, 2003
L. Jon Wertheim |
Transition Game At 40, Michael Jordan is job hunting. Is he a good hire? |
Wall Street & Technology
March 19, 2007 |
Evaluating CRM Solutions When Companies Merge CRM systems are not one-size-fits-all. Those that have features specific to financial industries will more easily reveal their value to users and deliver greater ROI. |
Inc.
May 1, 2000
Mike Hofman |
Restaurateurs Lose Grip on Star's Coattails ...The Silverbergs outfitted Jordan with a deeply discounted wardrobe. He reciprocated by licensing the Silverbergs, exclusively, to create restaurants bearing his name in metropolitan Chicago... |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
PC Magazine
November 2, 2004
M. David Stone |
Shaded Fields Keeping form field brackets when I move a Microsoft Word file to another computer. |
CIO
March 15, 2003
Chris Lofgren |
The Importance of Being Influential Schneider National's CEO says IT is too important to business today for the CIO to be seen but not heard. |
CIO
November 1, 2002
Christopher Milliken |
A CRM Success Story The CEO of Boise Office Solutions suggests that giving customers greater economic value might just lead to a better ending. |
CRM
November 2004
Barton Goldenberg |
Who Really Owns the CRM Initiative? The battle between business and IT for control of users' desktops. |
CRM
August 22, 2014
Chuck Ganapathi |
A Back-to-Basics Guide to CRM Adoption When we realize that CRM systems have been optimized for the company and not for the end users, we can change our approach to create a mutually beneficial process and outcome. |
CRM
January 9, 2015
Martin Doyle |
Empower Your Team to Deal with Data-Quality Issues Ignoring the warning signs could put your data at risk. |
CIO
August 27, 2008
Laurie Orlov |
Why Specific Tech Experience Shouldn't Define the CIO Resume Even when companies say they want a CIO with detailed technical knowledge, fulfilling their expectations can prevent you from being effective. |
CIO
October 15, 2003
Michael Schrage |
Lies, Damned Lies and Requirements The road to applications development hell is paved with rigid code requirements. |
CRM
March 1, 2004 |
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? |
The Motley Fool
May 27, 2005
Rich Smith |
Keep Your Stinkin' Gold Spurned by Gold Fields, South Africa's Harmony suspends its takeover offer. What does it mean for investors? |
CIO
February 1, 2002
Danielle Dunne |
Beware of the CRM Backlash Jill Dyche contends that CRM projects would work better if companies did a better job defining their specific needs... |
CIO
November 15, 2001
Steve Ulfelder |
How to Keep the Citizens Satisfied Why state governments need customer relationship management, best practices for deploying CRM in public sector, and how CRM is improving government service delivery... |
CRM
August 27, 2003
Ginger Conlon |
Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors. |
Bank Technology News
October 2001
Amy Newell |
CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it... |
CRM
June 22, 2012
David Mattson |
Combine Sales Training and CRM for a Winning Environment Many people look at sales training and CRM as two separate functions that operate independently of one another. Would it surprise you to hear that they actually complement one another, and that sales training should always include consideration of the CRM strategy? |
CIO
July 30, 2015
Adam Dennison |
CIOs are cutting back on the number of 'strategic' vendors they use In the past four years large enterprises (those with more than 1,000 employees) have reduced the number of vendors they consider to be strategic partners from six to three, on average. |
