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CRM
February 1, 2006
Phillip Britt |
Scheduling Tool Traction By implementing a new workforce scheduling application, agent hours have been reduced by 20% at Taction, a call center outsourcing company.   |
CRM
March 1, 2005
Jason Compton |
Managing the Minutia An effective workforce management strategy increases service levels with less effort. |
CRM
December 1, 2006
Coreen Bailor |
All Together Now: WFM Centralization UPC Nederland's unified approach to contact center agent scheduling with IEX TotalView leads to cost savings and upped customer satisfaction. |
CRM
January 1, 2006
Colin Beasty |
Business Problem: Contact Center Managers Cannot Staff and Manage Their Call Centers Effectively Tech Solution: Workforce Optimization Tools -- Envision's Performance Suite... EX's TotalView Workforce Management... Witness Systems' Impact 360... |
CRM
October 2004
Coreen Bailor |
12 Ways to Boost Productivity From better knowledge bases and improved natural-language search engines, to workforce management strategies and business process reengineering, here's what's new in enhancing contact center productivity. |
CRM
August 1, 2007
Coreen Bailor |
Market Focus: Financial Services--Case Study Barclaycard Business runs its contact centers as one virtual operation, integrating each center's automatic call distributor with TotalView. |
CRM
October 1, 2007
Colin Beasty |
Tech Solution: Workforce Management Solutions Business problem: Managers cannot staff and manage their contact centers effectively. Workforce optimization solutions, which are simplifying those complex tasks while providing insightful performance management and learning capabilities. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
Insurance & Technology
May 11, 2010
Anthony O'Donnell |
Turkey's Leading P&C Insurer Selects Accenture's Claims Components The Claim Components implementation figures within a broader transformation initiative by Anadolu Sigorta begun in 2008 and aimed at establishing an operating model focused on customer satisfaction and growth. |
CRM
May 1, 2003
David Myron |
Got Workforce Management? Workforce management took center stage at the recent ICCM show in Las Vegas. The surging interest in workforce management applications comes at a time when companies are battening down their call center hatches and looking for ways to streamline efficiency. |
CRM
July 1, 2004
David Myron |
Market Watch: Making Sense of Workforce Optimization The reluctance to purchase workforce optimization solutions is based primarily on the general confusion in the marketplace. |
Insurance & Technology
February 23, 2010
Anthony O'Donnell |
Sentry Insurance Completes Phase II of Claim Components Implementation Sentry has selected Accenture to implement a second release of the application for Sentry's commercial lines claims, which included auto, general liability and property insurance. |
CRM
June 1, 2005
Paul Stockford |
Workforce Optimization's Missing Link Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools. |
CRM
September 2006
Paul Korzeniowski |
High Performance Workforce optimization suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages. |
Insurance & Technology
May 20, 2009
Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges. |
CIO
May 1, 2003
Meridith Levinson |
Walk the Alignment Tightrope CIOs need a light touch to set business managers' expectations about IT projects -- and still appear helpful. |
CRM
January 21, 2005
Paul Stockford |
It's Not Your Father's e-Learning The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity. |
The Motley Fool
March 7, 2008
Anand Chokkavelu |
Stock of the Week: Accenture A breakdown from a former employee, current fan. |
CRM
May 2, 2005
Coreen Bailor |
Rewriting a Performance Management Formula Electric Insurance is operating more efficiently after revamping its labor intensive processes. The company used CentreVu Supervisor to manage its call volume, IEX's TotalView to manage its schedules, and NICE Universe for quality monitoring. |
CRM
March 2004 |
The 2004 Service Leaders--Part I The leading customer service vendors for 2004 |
Insurance & Technology
May 27, 2010
Anthony O'Donnell |
Accenture Debuts Enhanced Technology Offerings at ACORD LOMA Insurance Systems Forum Among the systems revamped include Accenture Claim Components, Accenture Policy Components and the Accenture Life Insurance Platform. |
HBS Working Knowledge
March 14, 2005
Huselid, Becker, & Beatty |
Differentiating Your Workforce Strategy Even the best managers often forget to craft a workforce strategy along with their overall company strategy, but the two really need to be linked. An excerpt from the new book, The Workforce Scorecard. |
CRM
March 10, 2014
Maria Minsker |
SAP and Accenture Launch Joint Business Solutions Group The SAP-Accenture partnership will accelerate the time to value for joint solutions. |
Insurance & Technology
February 14, 2007
Anthony O'Donnell |
FFIC Renovates Claims With Accenture Citing high-performing claims technology as a critical factor in customer satisfaction, growth and profitability, the insurance company has selected Accenture's Claim Components solution to handle all claims submitted within the carrier's commercial, personal and specialty lines. |
Sports Illustrated
November 5, 2001
Phil Taylor |
Taking the air out Michael Jordan's comeback has, surprisingly, fallen flat... |
The Motley Fool
March 29, 2006
Rich Smith |
Foolish Forecast: Consulting With Accenture This consulting firm charges a pretty penny for its advice -- and its shareholders love it for doing so. Currently priced at 19 times trailing earnings, Accenture shares change hands for less than nine times trailing free cash flow. |
Sports Illustrated
January 13, 1999 |
Michael Jordan: The Sports Illustrated covers 1983-1998 |
Insurance & Technology
July 19, 2004 |
New Contracts Unitrin, csc outsource... Ifb/iex deal... Mmoh licenses vips... etc. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
CRM
December 4, 2014 |
Accenture and IPsoft Expand Relationship Around the Amelia Artificial Intelligence Platform Cognitive computing helps clients accelerate into a new era of business performance. |
CRM
April 1, 2003
Erika Rasmusson |
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations. |
Global Services
October 9, 2007 |
Accenture: Customers' Favorite for FAO Sept. '07 has gone well for Accenture specially in the finance and accounting space. Customers like Microsoft and BT Group both selected Accenture to provide F&A and procurement services |
BusinessWeek
April 23, 2007
Steve Hamm |
How Accenture One-Upped Bangalore Accenture leads the pack in tech services, melding offshoring and classic consulting. |
Bank Systems & Technology
July 13, 2009
Maria Bruno-Britz |
Accenture Upgrades Alnova Core Banking New version of Alnova is said to enable a more agile banking IT and product support environment. |
The Motley Fool
October 13, 2006
John Finneran |
Infosys: Flat World, Flat Investment? Indian IT outsourcer Infosys adopted the "The World Is Flat" phrase as a corporate mantra, and the stock has been exploding ever since. Investors, is the flat world also a flat investment? |
The Motley Fool
December 20, 2007
Rich Smith |
Accenture Says "Happy New Year!" Consulting firm Accenture started off its 2008 fiscal year in a big way -- beating both revenue and earnings expectations. |
CIO
November 1, 2003
Lorraine Cosgrove Ware |
Enterprise Systems Show Results The infamous reputation of enterprise systems (ERP, CRM) is lots of money for little value. Yet more than three-quarters of companies implementing enterprise systems say they've achieved at least half of the value they initially expected from the technology, according to a study by Accenture. |
CRM
December 11, 2015 |
Accenture and Adobe Expand Their Partnership The two companies will work together on solutions and services based on Adobe Marketing Cloud to accelerate digital marketing transformation for clients in North America and Europe. |
Insurance & Technology
November 4, 2009
Melanie Rodier |
Accenture Helps Generali Launch Life Insurance Application for iPhone The new application, available in the beginning of 2010, will provide Generali France's network of financial advisors with real-time access to their client portfolio as well as detailed information for each client account. |
Sports Illustrated
October 24, 2001
Rick Reilly |
I Don't Hate to Say, "I Told You So" Jordan is coming back and here's what I think... |
Bank Systems & Technology
March 9, 2010
Penny Crosman |
Accenture Launches Mobile Payment Platform This hosted, pay-per-transaction solution can connect to users on mobile operators or web sites for large-scale implementation of mobile financial services and is said to adjust to extremes of network traffic. |
The Motley Fool
July 2, 2007
Tom Taulli |
Accenture Accentuates the Positives The information technology (IT) consulting company is setting the bar for its peers. This consistency is a hallmark of high performance companies and should help provide even more upside for shareholders. |
The Motley Fool
October 14, 2005
Stephen D. Simpson |
At What Price Infosys? Does the software and outsourcing firm really deserve its premium valuation? |
CRM
June 20, 2014 |
Accenture and Cloudera Partner on Data Analytics A new alliance aims to provide enhanced data analytics for real-time decision making. |
