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CRM
September 2005
Barton Goldenberg |
'Information at Your Fingertips' These five business drivers will propel real-time CRM over the next decade: The need to be increasingly customer focused... Increased competition... An increased emphasis on better market segmentation... etc.   |
CIO
February 1, 2002
Danielle Dunne |
Beware of the CRM Backlash Jill Dyche contends that CRM projects would work better if companies did a better job defining their specific needs... |
CIO
March 15, 2002
Mark Gordon |
How to Succeed in Strategic Planning CIOs have two important roles. They're not easily performed. Once CIOs are seated in the boardroom, precisely what role do they play in strategic planning? |
CIO
September 15, 2003
Michael Schrage |
Don't Trust Your Code to Strangers If you really want an effective implementation, don't outsource your software development. |
CIO
March 15, 2006
Michael Schrage |
Is Offshoring Coding Yesterday's Fad? Outsourcing your code development makes a lot less sense with the radical changes in the way innovators now create software. |
CRM
March 2013
Carolyn Baird |
CMOs and CIOs: The New Power Team It's understandable that marketing and IT could be at cross purposes. But we also heard from CMOs who said they wouldn't be enjoying their success today if it weren't for their CIO -- and vice versa. |
CIO
February 15, 2004
Michael Schrage |
The Metrics Trap Too many CIOs judge implementations by measuring the technical capacity of a project, instead of considering how it has improved their companies' business. |
CIO
January 1, 2006
Michael Schrage |
Do You Believe in the Backlog Fairy? CIOs may think that backlogs are their biggest pain point. But the real cause of IT failure is mismanaged expectations. |
CRM
December 2003
Paul Greenberg |
Creating Realistic Customer Expectations Lessons about escalating customer expectations of CRM software beyond reason were not learned. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
CIO
June 15, 2005
Michael Schrage |
Buttressing the Business CIOs should stop trying to achieve buy-in for IT initiatives and start helping business colleagues sell the projects themselves. |
CIO
September 29, 2015
Adam Hartung |
Today's CIO is in a great position to be a future CEO COOs and CFOs do pretty much what they did in the 1980s. But IT chiefs have evolved to become strategic thinkers who can guide their companies to the digital future. |
CRM
December 2003
Lisa Picarille |
Five Ways to Be a Good Customer Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful. |
CIO
April 15, 2003
Michael Schrage |
What Price Security? It's up to the company, not the CIO, to decide how much trust is too much. |
CRM
September 8, 2010
Ed Jenks |
So Many CRM Service Providers, So Little Time Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose? |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CIO
May 1, 2003
Meridith Levinson |
Walk the Alignment Tightrope CIOs need a light touch to set business managers' expectations about IT projects -- and still appear helpful. |
CIO
January 2, 2013
Kim S. Nash |
More CIOs Are Gaining Stature As Business Strategists CIOs are earning business credibility, sharpening customer focus and raising IT's strategic profile, according to our 2013 State of the CIO survey. |
CRM
August 13, 2010
Umberto Milletti |
3 (Easy) Keys to a Successful CRM Application If you're looking to get involved in the growing CRM app ecosystem, there are three key things to keep in mind. |
CRM
August 6, 2013 |
Engagor Launches in the U.S., Secures $2.6 Million in Funding The provider of a real-time customer engagement, social media monitoring, and analytics platform opens a San Francisco office. |
CIO
March 25, 2011
Kim S. Nash |
You Can't Use a Smartphone for Everything The types of devices you give your colleagues and the way you deliver data have an impact on how they understand information. Business-focused CIOs learn how people in their organizations think, so they can apply the right technology to spark better decisions. |
Bank Technology News
October 2001
Amy Newell |
CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it... |
CRM
July 2014
Barton Goldenberg |
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. |
CIO
June 20, 2014
Maryfran Johnson |
Why CIOs Must Own Data Valuation As more companies look to profit from the their data, CIOs must grow beyond their traditional roles as data stewards. |
CIO
October 1, 2002
Alison Bass |
The Job Just Got Bigger As if CIOs don't have enough to worry about, marketing guru Regis McKenna argues in his new book, Total Access, that they are now the guardians of customer strategy and outreach -- functions once considered marketing's responsibility. |
CFO
November 1, 2002
Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
CIO
January 1, 2014
Kim S. Nash |
State of the CIO 2014: The Great Schism Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide. |
CIO
June 15, 2002
Lorraine Cosgrove Ware |
Survey Says: Deliver ROI The forward-looking, visionary CIO may be out of style for the moment. In fact, the CIO most likely to get hired now is pragmatic, diagnostic and has a proven track record of delivering on time and on budget. |
CIO
April 15, 2006
Michael Schrage |
The Value Inside CIOs should be treating success with an application as an invitation to see what else the software can do for their business. |
CIO
November 15, 2001
Steve Ulfelder |
How to Keep the Citizens Satisfied Why state governments need customer relationship management, best practices for deploying CRM in public sector, and how CRM is improving government service delivery... |
CIO
August 27, 2008
Laurie Orlov |
Why Specific Tech Experience Shouldn't Define the CIO Resume Even when companies say they want a CIO with detailed technical knowledge, fulfilling their expectations can prevent you from being effective. |
CIO
December 1, 2002
Michael Schrage |
Support Users If IT ducks responsibility for training users, it gives up control of innovation. |
CIO
October 27, 2010
Michael Friedenberg |
Cloud and UI: CIOs Have a Big Opportunity on Their Hands Mobile, m-commerce, geolocation, social media and real-time analytics are changing business. CIOs that can leverage this could own a key business priority around UI and the customer. |
CRM
August 12, 2010
Glen Manchester |
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. |
CRM
July 5, 2013
Paul Jeruchimowitz |
Getting Closer to the Customer by Integrating Business Services Why the shared service model may be on its way out. |
CIO
September 15, 2003
Lauren Gibbons Paul |
Birth of a Salesman It's not only about golf and cocktails any more. To successfully sell IT, CIOs must align projects with customer needs and then prove they delivered value. Better learn these eight essential sales techniques -- your budget may be at stake. |
CRM
November 2014
Eric Barkin |
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. |
CIO
May 12, 2011
Rick Swanborg |
3 Ways to Get a Bigger Bang for Your IT Buck Getting the most value from IT investments is an art. Try these three techniques to cajole and nurture end users into exploiting new technologies fully, or change course when the business needs change. |
CRM
April 2012
Esteban Kolsky |
The Big Three The big problems in CRM are not solved by deploying software and changing a few processes. They require a lot more than that to be solved. |
CIO
January 15, 2004 |
Inbox Thoughts on Obstacles to a CIO's Success |
Bank Technology News
September 2003
Holly Sraeel |
Innovators, Ingenuity And the Best of Both Worlds Despite uncertain economic times, innovation is progressing. The difference from previous years is in precisely where innovation occurs within banks. |
CIO
January 27, 2011
Kim S. Nash |
Risk Management: A CIO's Strategic Role CIOs have a unique responsibility to identify the systems and data that executives need to manage through a crisis or make decisions in times of rapid change. |
Entrepreneur
November 2006
April Y. Pennington |
The New CIO Executives specializing in innovation. |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
CIO
June 26, 2013
Adam Dennison |
Enterprise Startups Draw CIO Attention As venture-capital firms focus more on customer-facing technologies, CIOs are placing bets on emerging enterprise IT players. |
CIO
August 29, 2011
Michael Friedenberg |
CEOs Brace for the Return of Shadow IT As CEOs press for growth and business leaders find opportunity all around them, an old IT nemesis is back - rogue consumer devices. |
CRM
January 2014
Sarah Sluis |
Risk-Proof Your CRM System Focus on the people and the process, not the technology. |
CIO
April 15, 2004
Michael Schrage |
Mad as Hell Readers sound off on CIO leadership, outsourcing and the IT community's fading commitment to quality. |
CRM
January 18, 2013 |
Gartner CIO Survey Shows Digital Technologies Are Top Priorities in 2013 Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited. |
CIO
December 11, 2008
Kim S. Nash |
What It Takes to Succeed Now as a CIO Making business processes more efficient and end users more productive isn't enough to succeed as a CIO in today's economy, according to our 2009 State of the CIO survey. |
