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CRM
August 2005
Alexandra DeFelice |
Energizing Customer Relationships Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business.   |
CIO
November 15, 2000
Karen D. Schwartz |
The Pressure Is On IT hasn't run very deep at U.S. water utilities. Customer demands, new technologies and Net ventures are changing that... |
Salon.com
January 30, 2001
Anthony York |
The deregulation debacle Who's responsible for for California's electricity crisis? Everyone... |
Reason
June 2009
Lynne Kiesling |
Electric Intelligence Establishing a smart grid requires regulatory reform, not subsidies. |
CRM
December 2013
Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study. |
Entrepreneur
February 2004
Dian Vujovich |
Power Play Utility stocks have gone back to basics. |
IEEE Spectrum
December 2010
Seth Blumsack |
How the Free Market Rocked the Grid It led to higher rates and rolling blackouts, but it also opened the door to greener forms of electricity generation |
The Motley Fool
July 12, 2005
Matt Thurmond |
Utilities That Pay YOU Electric utilities are some of the highest dividend payers in the market. |
CRM
December 1, 2007
Colin Beasty |
Market Focus: Energy/Utilities -- Speaking Truth to Power (Companies) Analytics are increasingly leveraged for insight into customer behavior. |
CRM
December 1, 2006
Coreen Bailor |
Market Focus: Energy: Shocking! Some energy companies are deploying CRM systems for cost cutting; others are focusing on customer acquisition and retention. |
CIO
November 19, 2010
Kim S. Nash |
How TXU Energy Uses ERP to Give Power to Customers The utility opened up its ERP data so customers can have more control over their electricity use. |
CIO
May 15, 2003
Michael Schrage |
The Voodoo Economics Behind Utility Computing Before you sign up for pay-as-you-go, you need to understand how utilities can manipulate and hide the true costs of plugging in. |
The Motley Fool
August 31, 2009
Rich Duprey |
Utility to Drive Smart Grid Advances Drive a car with one foot on the gas and the other on the brake, and you'll get some idea of how we're driving our energy sector today. |
Financial Advisor
February 2005
Marla Brill |
Power Up Utility funds shined in 2004, but rising interest rates could slow them down. |
InternetNews
February 22, 2005
Clint Boulton |
SAP Aids Utilities in Compliance Woes SAP blends its software programs to court electricity, water and gas companies. |
Food Engineering
November 1, 2005
Harry Forbes |
Energy Exclusive: Powering Your Bottom Line Energy, where you get it and how you use it, may impact your bottom line more this year than ever before. With the right knowledge, food and beverage plants can dramatically reduce these costs. |
Reason
June 2001
Michael W. Lynch & Adrian Moore |
Power Tripped Faulty re-regulation turns out the lights in the Golden State... |
The Motley Fool
July 27, 2010
Rich Duprey |
Maybe the Smart Grid Is Dumb Regulators are forcing utilities that invested in the technology to wear a dunce cap. |
Home Toys
October 2002
Steve Nguyen |
The Future of Home Automation In the end, the infrastructure that a service provider creates to reach the shell of a home will be the catalyst for manufacturers, service companies and others to create the automated products that may one day make the home automation market what we always thought it could be. |
Inc.
November 1, 2000
Emily Barker |
Upstarts: Energy Deregulation Where do you buy your electricity? If you don't have a choice now, you will soon... |
Financial Advisor
November 2011
Marla Brill |
Powering Up Utility stocks are a lower-risk way to achieve incremental returns, says manager Mario Gabelli of the Gabelli Utilities Fund. |
The Motley Fool
June 1, 2009
Elliott J. Orsillo |
Utilities: Diamonds in the Rough? Today's utilities could be tomorrow's clean-energy diamonds. |
Investment Advisor
November 2005
Kathleen M. McBride |
Bright Idea Judith Saryan's Eaton Vance Utilities Fund generates returns, dividends, and value. Advisors need to look at where this fund would fit in an investor's portfolio. |
Inc.
July 1, 2003
Robert X. Cringely |
What's Next: Power Surge Thanks to new technology, your next Internet service provider could be the power company. |
The Motley Fool
June 19, 2009
Rich Duprey |
Are We Smart Enough for the Smart Grid? Where solar, ethanol, or similar alt-energy platforms require substantial investments, the Smart Grid allows start-ups to develop tools and devices to collect and organize the data on consumption to become the 10-baggers of the next decade. Here's how to profit from this next big thing. |
Fast Company
July 2009
Anya Kamenetz |
Why the Microgrid Could Be the Answer to Our Energy Crisis Why small-scale, local power -- the microgrid -- could be the answer to our energy crisis. And why the big utilities are fighting it with all they've got. |
BusinessWeek
June 4, 2007
Aaron Pressman |
New Spark In Utility Stocks Why the once-staid utility sector is generating breathtaking returns. |
InternetNews
April 11, 2007
Michael Hickins |
IBM Jolts SOA to Save Energy IBM is helping electrical utilities re-energize their aging infrastructures. |
Food Processing
February 2005
Mike Pehanich |
Save your energy! Is energy management a priority within your company? It should be. No-cost and low-cost energy audit opportunities often are only a phone call or an e-mail away. |
IEEE Spectrum
August 2011
G. Pascal Zachary |
Saving Smart Meters From a Backlash Fears of irradiation from antennas threaten to smother smart meters in the crib. |
The Motley Fool
May 13, 2008
Zoe Van Schyndel |
Will Utilities Keep Shining? These utility ETFs have decent yields and low volatility, and they offer safe havens when markets are roiled. |
Salon.com
February 14, 2001
Anthony York |
Energy vultures California's electricity crisis could have been avoided if profiteering power-generating companies hadn't blocked further deregulation.... |
CRM
May 23, 2011 |
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers. |
InternetNews
April 24, 2007
Michael Hickins |
Oracle Stacks Utilities Suite Oracle buys Lodestar to offer the utilities industry a wider range of management software tools. |
The Motley Fool
October 25, 2005
M.D. Mitchell |
KeySpan's Chilling Prospects While some diversified utility companies with unregulated operations look attractive, KeySpan, a potentially attractive long-term possibility, could see a lower share price if fewer consumers convert to natural gas and more of them turn down their thermostats. |
CRM
February 28, 2012 |
Convergys Launches Convergys CRM 2.0 Convergys today released the latest version of Convergys CRM powered by Microsoft Dynamics CRM 2011. The new release is geared toward communications and utility providers. |
Finance & Development
September 1, 2001
John E. Besant-Jones & Bernard Tenenbaum |
Lessons from California's Power Crisis Clearly, what happened in California was not what was planned. It is not surprising that policymakers around the world are now asking questions... |
IEEE Spectrum
July 2012
Mosko & Bellotti |
Smart Conservation for the Lazy Consumer People aren't conserving energy for love or money -- you have to trick them into it |
PHONE+
March 9, 2010 |
Energy Presents New Frontier for Telcos Executives from both telcos and power utilities see a series of developments that have brought the talk of convergence to the fore. |
Wired
March 23, 2009
Brendan I. Koerner |
Power to the People: 7 Ways to Fix the Grid, Now The grid took more than a century to grow into the unwieldy beast it is now. Given the urgency of climate change, energy independence, and economic demands, we have only a fraction of that time to fix it. |
Salon.com
January 18, 2001
Damien Cave |
Green power in the red Electricity deregulation is bankrupting California's fledgling eco-friendly energy industry... |
The Motley Fool
December 16, 2004
Jim Mueller |
PG&E's Dividend At first glance, Pacific Gas & Electric seems to be using debt to finance its recently announced dividend. Say it isn't so! But don't jump to conclusions. Consumers and shareholders win on this deal. |
The Motley Fool
September 9, 2010
Eric Dutram |
Thursday's ETF to Watch: XLUS XLUS tracks the S&P SmallCap 600 Utilities Index which consists of common stocks of U.S. utility companies. |
Knowledge@Wharton
January 15, 2003 |
Why Some Companies Succeed at CRM (and Many Fail) What makes some companies so much better at managing customer relationships than their competitors? New research suggests three distinct approaches to customer relationship management (CRM), each with dramatically different results. |
Reason
June 2001
Michael W. Lynch |
Keystone Success Why Pennsylvania's electricity deregulation plan has worked -- so far... |
BusinessWeek
January 12, 2004 |
Power: Keep The Candles Handy -- And Light A Few For the power sector, 2003 will be remembered as the year the lights went out. To avoid another blackout like the one that darkened big chunks of Canada and the U.S. in August, the industry will work harder this year. |
BusinessWeek
November 22, 2004
Catherine Yang |
Easy Broadband -- And Smarter Power Web access from wall outlets is on the way, and utilities see even more on the horizon. |
Reason
October 2001
Sara Rimensnyder |
Source There's been one big winner in California's much-reviled, phony electricity deregulation plan: Los Angeles' publicly owned Department of Water and Power... |
CFO
November 17, 2003
Anne Stuart |
Utility Computing It's a little bit outsourcing. It's a little bit re-architecting. It's hard to describe. As with any potential technology revolution, the concept of utility computing faces plenty of potential barriers. |
CRM
January 27, 2012
Leonard Klie |
Customer Interaction with Utilities via Social Media Is on the Rise New research also finds a growing number of utilities share information about service issues with customers via social media. |
