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| This Old House |
Hurricane Insurance Update A natural disaster is bad enough without a insurance disaster on top of it. Here are seven suggestions for proper coverage.   |
This Old House
Scott Omelianuk |
On Survival: Wishing Us All a Safe Haven As the East Coast recovers from Hurricane Sandy, this article reflects on the storm's destruction and the strengths such disasters can bring out in all of us |
| This Old House |
Relief and Volunteer Sources for Hurricane Sandy Find out where you can help those affected by Superstorm Sandy -- or get help if you're in need |
Geotimes
November 2005
Megan Sever |
The Increasing Costs of U.S. Natural Disasters Population trends, mitigation efforts and federal disaster relief policies all contribute to encouraging high-risk land use and ultimately to making our society more vulnerable to the costs of natural disasters. |
Geotimes
January 2006
Linda Rowan |
The Rise and Fall of FEMA With the threat of terrorism still high, more hurricanes expected in the near future, unpredictable earthquakes, and significant population growth in high-risk regions, federal disaster preparedness and response have never been more important. |
CRM
David Myron |
Is Marketing After a Disaster Exploitative? Marketing can be exploitative and harmful to your brand if you're not careful. However, according to one source if done correctly, it could "gain the type of loyalty traditional marketing can't earn." |
CRM
April 2013
David Myron |
Are We Too Connected? Several of our magazine stories take on the issue of connection with customers and how connectivity can best be used for customer engagement. |
CRM
February 2013
Marshall Lager |
Nonservice Versus Disservice There's a difference between doing what you can and doing what you can get away with. |
CRM
September 2013
John Stelzer |
Looking Beyond Multichannel More and more retailers are moving from multichannel to cross-channel operations, bridging siloed systems to give the consumer a seamless brand experience. |
The Motley Fool
June 1, 2005
S.J. Caplan |
7 Steps to Batten Down Your Financial Hatches With the hurricane season upon us, getting your financial house in order is key. |
CRM
December 2013
David Myron |
CRM -- What Lies Ahead in 2014? We'll likely see mobile technology deployments accelerate pretty rapidly during the next few years. |
Scientific American
September 2007
Emily Harrison |
Suffering a Slow Recovery Failed rebuilding after Katrina sets off a mental health crisis in the Gulf. |
CRM
January 2014
Maria Minsker |
Marketing in the Wake of a Disaster Lessons learned from Superstorm Sandy. Brands, especially those with a large national customer base, have a responsibility to continue communicating with customers through difficult times, according to experts. |
Popular Mechanics
March 2006 |
Now What? The lessons of Katrina |
CRM
January 2013
Leonard Klie |
Sandy Put Service to the Test Insurers turned to mobile and social technologies to respond to the October superstorm. |
CRM
June 2012
David Myron |
Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel." |
National Defense
September 2013
Steff Thomas |
Social Media Changing the Way FEMA Responds to Disasters More than 70 percent of people in disaster situations use social media to let their families and friends know that they are OK, according to a University of San Francisco survey. |
Financial Planning
October 1, 2013
Suzanne Sataline |
One Year After Sandy, Lessons for Advisors A year after Sandy, advisors say they learned to help clients by becoming experts on small business, insurance - even home repair. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
The Motley Fool
September 14, 2005
Mann & Hanson |
Prepare for Your Insurance to Triple Money is difficult to talk about in the wake of a disaster, but insurance companies aren't evil for not wanting to pay more than their fair share. Any attempt to make them pay for damages for which they're not contracted will have disastrous consequences. |
CRM
September 2013
Leonard Klie |
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. |
The Motley Fool
September 26, 2005
Stephen D. Simpson |
Rita Spares the Worst There's no such thing as a good hurricane, but the U.S. energy infrastructure escaped this one with relatively minimal damage. Investors, take note. |
CRM
December 2012
Kelly Liyakasa |
Is Your Web Site Optimized for Mobile Devices? Reaching customers via smartphones and tablets requires a cross-channel strategy and investment. |
The Motley Fool
June 18, 2007
Emil Lee |
Quick Take: Prepare Yourself for Hurricane Season Things to do before the wind starts howling -- First things first: basic necessities... Economic precautions... |
CRM
February 2008
Barton Goldenberg |
Multiplicity Means More Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM? |
CRM
December 11, 2010
Gib Bassett |
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution. |
AskMen.com
Jim Bauer |
How to: Survive a Natural Disaster While you can't predict or stop nature's deadly course, there are measures you can take to protect your home and yourself. Here are a few ideas that may help save your life and belongings should the worst happen. |
The Motley Fool
August 29, 2006
Tim Beyers |
When Katrina Strikes Again She'll be back at some point. Will you be ready? The ugly truth is that too many Americans are economically vulnerable and would need to subsist on credit and government handouts in the wake of a disaster. |
