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CRM
February 2013
Marshall Lager |
Nonservice Versus Disservice There's a difference between doing what you can and doing what you can get away with.   |
CRM
David Myron |
Is Marketing After a Disaster Exploitative? Marketing can be exploitative and harmful to your brand if you're not careful. However, according to one source if done correctly, it could "gain the type of loyalty traditional marketing can't earn." |
Insurance & Technology
January 14, 2008
Anthony O'Donnell |
Pacific Northwest Storm Challenges Insurers The geographical breadth of December 2007's Pacific Northwest storm challenged insurers' catastrophe management teams to anticipate claimants' needs. |
| This Old House |
Relief and Volunteer Sources for Hurricane Sandy Find out where you can help those affected by Superstorm Sandy -- or get help if you're in need |
CRM
January 2014
Maria Minsker |
Marketing in the Wake of a Disaster Lessons learned from Superstorm Sandy. Brands, especially those with a large national customer base, have a responsibility to continue communicating with customers through difficult times, according to experts. |
Insurance & Technology
March 7, 2006
Deena M. Amato-McCoy |
Storm Surge Refusing to be caught off guard again, insurance companies are reexamining their IT strategies and operations in anticipation of the fast-approaching 2006 hurricane season. |
Insurance & Technology
September 16, 2005
Deena M. Amato-McCoy |
Eye of the Storm Insurers that implement processes and technologies for accurately assessing data and measuring risk across business lines and geographies before disaster strikes will weather the storm. |
The Motley Fool
September 10, 2004
Rich Duprey |
Insurers Eye Ivan the Terrible How will companies and investors fare if the storm spawns moderate damage? |
CRM
July 20, 2012
Duke Chung |
Customer Service 2.0 Five tips for creating an agile and successful call center to keep up with customer demands. |
Insurance & Technology
March 9, 2007
Nathan Conz |
Travelers Deploys Mobile Catastrophe Units to Respond to Florida Tornadoes By deploying mobile claims vehicles to the recent tornado-damaged central Florida region, the P&C insurance provider was able to focus its response efforts and minimize claims adjustment lag time. |
Information Today
September 6, 2005
Miguel Ramos |
Blogs and Information Community Respond to Hurricane Katrina Blogs help keep Katrina victims informed on the latest developments within their community and also provide the rest of the world with an in depth account of their experiences. |
The Motley Fool
August 29, 2011
Tim Beyers |
Hartford Financial Services Group Shares Popped: What You Need to Know Shares of Hartford Financial Services Group surged more than 12% in early trading on news that damage from Hurricane Irene wouldn't be as costly as expected. |
The Motley Fool
July 20, 2004
Nathan Slaughter |
Allstate's All Right Earnings at Allstate, the nation's second-largest property-casualty insurer, soared 76% to $1.03 billion, handily outpacing forecasts of $1.15 per share by $0.32 on revenues of $8.3 billion. |
The Motley Fool
February 10, 2011
Sean Williams |
Allstate's Good Hands Have Butterfingers Mayhem seems to be wreaking havoc on the insurer's home and auto policies. |
Insurance & Technology
October 7, 2005
Anthony O'Donnell |
Mean Season In addition to driving a more expeditious claims process, technology has played an important role in minimizing the effect of an event like Katrina on the fortunes of insurance companies and the industry as a whole. |
CRM
October 19, 2012
Joshua March |
The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM. |
Registered Rep.
December 4, 2012
Diana Britton |
Cold Call: Rocco Carriero A private wealth advisor with Carriero and Associates (Ameriprise Financial) says he thinks the biggest mistake that advisors make is they don't view themselves as being a complete resource for the client. |
The Motley Fool
May 18, 2005
Matt Thurmond |
GEICO's Lean, Green Machine This insurance company is growing fast with the help of a lizard and a direct sales model. Investors, take note. |
Insurance & Technology
April 5, 2006
Maria Woehr |
Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
CRM
June 2005
Bailor et al. |
100 Proven CRM Ideas, Part 2 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 51 through 100. |
The Motley Fool
January 31, 2007
Ryan Fuhrmann |
That's All for Allstate? Part 2 Investors in Allstate have done quite well over time; they're up more than 25% from lows reached last May, as hurricane worries were just subsiding. |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
The Motley Fool
February 15, 2007
Buz Livingston |
Katrina Winds Still Blowin' State Farm is suspending sales of all new commercial and homeowner policies in the state of Mississippi. The effect of this could ripple across the nation as insurers will be forced to pay higher premiums for catastrophe coverage. |
The Motley Fool
September 3, 2004
Bill Mann |
Frances to Hit Hartford Frances is a big storm, very dangerous in Florida. It might be just as dangerous in the traditional home of the insurance industry, Hartford. |
This Old House
David Dobbs |
Weathering the Storm Ask these questions to choose the right catastrophe insurance. |
CRM
September 2, 2011
Duke Chung |
Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience. |
The Motley Fool
August 29, 2011
Dan Caplinger |
Don't Let Irene Pick Your Pocket When tragedy strikes, make sure your insurance pays off for you. |
CRM
February 2013
Michael Vickers |
From High Task to High Touch Use your CRM technology to exceed expectations and build trust. |
This Old House
Scott Omelianuk |
On Survival: Wishing Us All a Safe Haven As the East Coast recovers from Hurricane Sandy, this article reflects on the storm's destruction and the strengths such disasters can bring out in all of us |
Insurance & Technology
July 12, 2006
Maria Woehr |
Not Risking It The availability of catastrophe models generated overconfidence among insurers, which, after the past hurricane season, are realizing the technology's limitations. However, insurers will still continue to rely on cat modeling to reduce risk exposure. |
The Motley Fool
February 23, 2006
Selena Maranjian |
When a Tree Breaks Your Patio Is your home under-insured? Do you know what you're protected against? |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
CRM
December 2012
David Myron |
Open Your Doors to Mobile Devices Companies that can enable customers to switch interaction channels seamlessly without losing any customer, product, or company information will, like my family after hurricane Sandy, rebuild for a better tomorrow. |
CRM
July 16, 2015 |
CallFire Partners with Smart Advocate to Provide Text Messaging to Lawyers The integration allows lawyers to text clients with case updates. |
Insurance & Technology
October 12, 2004
Wendy Toth |
Hurricane Warfare Insurers find a variety of ways to leverage technology to help claimants recover from the onslaught of ferocious storms. |
CRM
January 3, 2014
Matt Kearney |
Three Tips to Optimize Your Social Media Success Focus on the right channels to grow revenue and satisfy customers. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology
February 1, 2007
Anthony O'Donnell |
The Worst Storm in a Decade Brings Widespread Destruction and Tests Insurers' Resources A mid-December storm brings catastrophe to the Pacific Northwest, resulting in an intensive test of claims-adjusting resources to the region. |
The Motley Fool
September 7, 2005
Stephen D. Simpson |
In the Wake of Katrina: A Broader View The effects of Hurricane Katrina will ripple throughout the entire U.S. economy. |
Investment Advisor
February 2007
Marlene Y. Satter |
Caught in the Undertow Financial planners may find clients' assets harder to protect in the wake of global warming. Those who own property in harm's way should expect that the cost of protecting that property is going to continue to go up, but it's going to go up because the risk is rising. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
The Motley Fool
September 9, 2005
Bill Mann |
Insurance Disaster Scenario: Meet Stan Insurance companies that made it through the storm of the century intact might not survive a second blow. It's one area of investment where gambling on marginal players carries substantially higher levels of risk. |
Insurance & Technology
December 15, 2009
Anthony O'Donnell et al. |
4 Technology Solutions That Sizzle While insurers often are cautious in their adoption of emerging technologies, carriers are investing in four solutions -- cloud computing, mobile, analytics and social networking -- that are just too transformative to ignore. |
Insurance & Technology
August 12, 2005
Anthony O'Donnell |
Stormy Weather Hurricane Dennis provoked an early debut of technologically driven tools and strategies demonstrating the evolution of CAT-related solutions, or simply representing such technology's increasing availability. |
The Motley Fool
September 14, 2005
Mann & Hanson |
Prepare for Your Insurance to Triple Money is difficult to talk about in the wake of a disaster, but insurance companies aren't evil for not wanting to pay more than their fair share. Any attempt to make them pay for damages for which they're not contracted will have disastrous consequences. |
The Motley Fool
July 8, 2004
Selena Maranjian |
Auto Insurance Rates Falling Rejoice -- your next car insurance bill may be smaller than you expected. |
The Motley Fool
July 19, 2007
Ryan Fuhrmann |
Allstate: Still an All-Star? Non-operating gains help Allstate post a quarterly earnings gain. Investors, take note. |
