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Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Systems & Technology February 4, 2010 Penny Crosman	Focus on Innovation: Umpqua Bank Views Innovation as a Core Value In its 'Innovation Lab' and other high-tech branches, Portland-based Umpqua Bank tests the latest technology to improve the banking experience and build stronger customer relationships.
Bank Technology News July 2011	Rethinking the Branch Branch traffic is declining as consumers gravitate toward web and mobile channels. But two-thirds of consumers still wouldn't choose a branchless bank.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
Bank Technology News January 2008 Rebecca Sausner	In-Branch Marketing: New Branches Amp up Digital Signage Futuristic bank branches like that of Umpqua's Innovation Lab are rolling out all manner of new technologies, from the latest touch screen TVs to more controversial RFID readers.
U.S. Banker May 2006 Holly Sraeel	Umpqua's Strategy Gives New Feel to Neighborhoods Expanding on his retail-branch push, Umpqua CEO Ray Davis is embarking on "neighborhood stores" that he says can be brought to market at half the cost of a traditional branch in just six weeks.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Systems & Technology February 21, 2008 Lisa Valentine	Umpqua Bank Functions Like A Retailer, Head of Marketing Says Umpqua Bank isn't afraid to experiment with new methods of wowing customers.
Bank Systems & Technology September 1, 2010 Penny Crosman	Umpqua Bank CIO Colin Eccles: Merger Expert Colin Eccles, CIO of Umpqua Bank, whips through bank IT mergers with speed and agility, using a repeatable process honed over time.
Bank Technology News May 2011 Michael Sisk	RBC Gets in Touch With Customers One element of branch design growing fast in popularity is touch-screen technology, which is intended to give customers an intuitive, relaxed way to find financial information on their own.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Technology News February 2010 Karen Epper Hoffman	Banks Incubate The Innovation Fixation Most banks don't have Apple-esque credentials when it comes to innovation, but more are not only seeing the value of thinking out the box, but also understanding that creativity doesn't happen in isolation-hence the innovation lab.
Fast Company April 2005 Lucas Conley	Cultural Phenomenon Umpqua Bank is changing the culture of customer service at banks in innovative ways.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
U.S. Banker May 2008 Anthony Malakian	Creating a Haven of Comfort For the Rich to Do Business The mass affluent expect a branch to be as progressively designed as their home.
Bank Technology News July 2009 Michael Sisk	Branch Design Diversity is the Future Continued branch innovation -- driven by customer tastes and banks' willingness to experiment -- means that banks may one day look very different from one another.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Technology News July 2011 John Adams	Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.
Bank Technology News July 2011	Citi Turns to Apple for Inspiration Citi is investing millions in new branches and branch refurbishments that provide technology and design upgrades, providing a more Apple-like experience for retail customers.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Systems & Technology February 10, 2004 Ivan Schneider	Neither Snow Nor Rain Nor Gloom of Night For bankers, weatherproofing calls for faster networks.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
U.S. Banker April 2004 Jacob Ward	Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Registered Rep. July 13, 2010 Susan Konig	BOMs Work More, Earn Less In the 1970s through the early 1990s, plenty of financial advisors hoped one day to become branch managers.
Bank Systems & Technology August 24, 2009 Maria Bruno-Britz	Umpqua Picks Fiserv for Mobile App Umpqua Bank will use the Mobile Money solution from Fiserv as its m-banking platform of choice.
Bank Systems & Technology January 26, 2009 Maria Bruno-Britz	Umpqua Hires New CIO Umpqua Holdings Corp., the parent of Portland, Ore.-based Umpqua Bank, has appointed Colin Eccles its new chief information officer.
U.S. Banker January 2005 John Engen	Twenty Twenty Vision The economy might be lukewarm, but banks in the Pacific Northwest are hot. It's not unusual to see ROEs and P/Es hovering at 20. The region's rise as a banking power center is due to a crop of sharp CEOs adeptly firing up the front lines and outperforming their national peers.
U.S. Banker September 2007 Karen Krebsbach	'Lemonaire'-Stand Kits A Sweet Sell at Umpqua Nobody would call Umpqua Bank stodgy, but its new multimedia project to lure small-business owners makes it look downright juvenile. And why not? Customers just wanna have fun.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
Fast Company April 2005 Lucas Conley	At Your Service Here's how Umpqua Bank creates and maintains a culture focused on providing top-notch customer service.
Bank Technology News April 2009 Michael Sisk	New Branch Tech "Surfaces" It looks like something out of a sci-fi film, consumers and bank salespeople conducting business by swiping their hands across a table-top screen.
Bank Technology News January 2002 Joseph McKendrick	Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...
Fast Company May 2002 Chuck Salter	Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers...
U.S. Banker February 2010 Matthew de Paula	Good for Business Understanding that they are only as healthy as the communities they serve, banks are using their marketing prowess to help clients sell everything from burgers to bikes.
Bank Systems & Technology March 27, 2008 Maria Bruno-Britz	Ric Carey Expands Retail Operations Role at Umpqua Bank At Portland, Ore.-based Umpqua Bank ($8.3 billion in assets), Ric Carey has helped build the community bank's reputation for service excellence and innovation in Washington and Oregon.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
U.S. Banker September 2010 Glen Fest	Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
Bank Technology News June 2007 John Adams	Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs
CIO November 1, 2000 Heather Harreld	Pick-Up Artists At Enterprise Rent-A-Car, customer service goes well beyond the company's We'll pick you up tag line. And IT plays an important role in helping employees focus on customers...
U.S. Banker April 2011 Rockwell Clancy	Lessons to Grow On Even as many of the challenges of the financial crisis have subsided, new challenges for retail bankers have emerged, such as lower deposit growth, increased attrition, and intensified shopping by consumers.