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CRM
November 2015
Donna Fluss
It's Time for a Customer Service Revolution Creating a frictionless customer experience will require a service rethink -- and a company wide effort mark for My Articles similar articles
Insurance & Technology
September 28, 2009
Deb Smallwood
Business/IT 'Linkage' Key to Insurer's Adaptation to Changing Marketplace To meet burgeoning consumer communications and transaction demands, insurers must build a services-enabled technology architecture in close collaboration with businesses. mark for My Articles similar articles
U.S. Banker
September 2010
George F. Colony
Hey, CEOs, Be More Social Social media is fast gaining influence in the business world, but there s one demographic almost completely untouched: chief executives. mark for My Articles similar articles
CRM
December 2014
David Myron
Why You Should Consider Customer Journey Maps While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible. mark for My Articles similar articles
CFO
November 1, 2009
Alix Stuart
Are You "Strategic"? CFOs have long aspired to that lofty moniker. Is the time at hand when many can lay claim to it? mark for My Articles similar articles
IndustryWeek
May 1, 2008
John Teresko
Bookshelf: Execution Revolution: Solving the One Business Problem that Makes Solving All Other Problems Easier Written for CEOs, managers and business professionals, Gary Harpst's new book offers a peek into the author's own entrepreneurial mind. mark for My Articles similar articles
HBS Working Knowledge
May 17, 2004
Bruch & Ghoshal
The Trap of Overwhelming Demands In this excerpt from the new book A Bias for Action, the authors look at a work hazard that managers often confront. mark for My Articles similar articles
CRM
July 24, 2015
Jill Hewitt
Why You Need a Customer Experience Map Retail organizations are constantly seeking ways to improve the customer experience. The best way to get inside your customers' heads -- and keep them happy -- is to chart their journey. mark for My Articles similar articles