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CRM
February 2014
Patrick Gibbons
Drive CX Initiatives with Journey Mapping Gain a fresh perspective by understanding the paths your customers take. The journey map provides a complete picture of the customer experience. mark for My Articles similar articles
CRM
December 2014
David Myron
Why You Should Consider Customer Journey Maps While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible. mark for My Articles similar articles
CRM
July 24, 2015
Jill Hewitt
Why You Need a Customer Experience Map Retail organizations are constantly seeking ways to improve the customer experience. The best way to get inside your customers' heads -- and keep them happy -- is to chart their journey. mark for My Articles similar articles
CRM
September 2013
Paul Hagen
Organizational Design from the Inside Out Architect your business with a focus on the future. mark for My Articles similar articles
CRM
March 2011
Lior Arussy
It's All About Execution and Measurable Results Customer experience 2.0 demands more discipline than 1.0. mark for My Articles similar articles
CRM
August 13, 2015
Denis Pombriant
Know Your Customer's Moments of Truth With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view. mark for My Articles similar articles
CRM
December 2014
Leonard Klie
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. mark for My Articles similar articles
CRM
July 2015
Denis Pombriant
Every Journey Starts with a Map Modeling the end-to-end process can help avoid dead ends mark for My Articles similar articles
CRM
August 1, 2014
Leonard Klie
Salesforce ExactTarget Launches the Next Generation of Journey Builder Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices mark for My Articles similar articles
CRM
April 2015
Esteban Kolsky
Why Journey Mapping Wastes Time and Money When you build a path, make sure it's one customers will use. mark for My Articles similar articles
CRM
April 20, 2012
Debbie Qaqish
Drive More Profitable Customer Relationships Six tips for transforming your marketing group from a cost center to a revenue center. mark for My Articles similar articles
CRM
December 2013
Sri Sridharan
Customer Analytics: Moving Slowly Toward Maturity Striving for analytics gold is not a sport for amateurs. mark for My Articles similar articles
Financial Advisor
January 2009
Bill Bachrach
Mapping A Success Path Creating a framework to build your business. mark for My Articles similar articles