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CRM September 2010 Daniel Hong |
Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center. |
CRM January 2010 Donna Fluss |
Contact Center Innovation: What to Expect in 2010 Organizations must change their mission and culture to benefit from new technologies. |
FAO Today Jan/Feb 2008 Chris Gattenio |
The Integrated Finance Organization One hallmark of successful companies is a focus on driving integration of information across the enterprise. |
CRM July 10, 2015 Anna Convery |
4 Steps to Using Automation to Transform Your Enterprise Leave decision making to humans, but automate (or eliminate) the processes that lead up to it. |
Insurance & Technology November 10, 2008 Anne Rawland Gabriel |
Medmarc 'AutoMates' Processes To streamline enterprise processes, including month-end batch jobs, medical insurer Medmarc reviewed potential solutions and eventually chose AutoMate. |
Knowledge@Wharton March 12, 2003 Ravi Aron |
Two Major Errors That Companies Make In Outsourcing Services This article explores the complicated but important questions involved in measuring the effectiveness of cross-border business process outsourcing (BPO) relationships and sidestepping the most risky pitfalls. |
CRM July 20, 2012 Tijl Vuyk |
The Trouble with CRM Bridging silos to provide a better customer experience. |
IndustryWeek December 1, 2007 John Teresko |
Creating The Ultimate Lean Office "A Zero-Waste Environment With Process Automation" illustrates that leaning out office environments starts by adapting the definition of waste to the realities of that environment. |
CRM August 26, 2011 Debbie Qaqish |
CRM-Integrated Marketing Automation ROI as a topic and as a goal for marketers is here to stay. Leveraging tools, people, and processes to effectively contribute to revenue and demonstrate ROI is job number one for all revenue marketers. |
InternetNews February 15, 2008 Judy Mottl |
Costs Drop, But Business' Storage Strategies Still Fail Despite ever-cheaper storage pricing, enterprises often miss out on efficiency - and even waste money. |
Home Toys October 2002 Robinson & Teeuwsen |
Next Generation PC-based Home Automation User Interfaces The virtual environment provides many features that the end user can leverage to their advantage including being easy to learn; the ability to model their own environment; and interact with home automation devices. |
InternetNews May 11, 2011 |
Why The Consumerization of IT is Changing Everything Citrix CEO tells Interop why enterprises need to embrace the consumerization of IT, whether they like it or not. |