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CRM
September 2010
Daniel Hong
Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center. mark for My Articles similar articles
CRM
January 2010
Donna Fluss
Contact Center Innovation: What to Expect in 2010 Organizations must change their mission and culture to benefit from new technologies. mark for My Articles similar articles
FAO Today
Jan/Feb 2008
Chris Gattenio
The Integrated Finance Organization One hallmark of successful companies is a focus on driving integration of information across the enterprise. mark for My Articles similar articles
CRM
July 10, 2015
Anna Convery
4 Steps to Using Automation to Transform Your Enterprise Leave decision making to humans, but automate (or eliminate) the processes that lead up to it. mark for My Articles similar articles
Insurance & Technology
November 10, 2008
Anne Rawland Gabriel
Medmarc 'AutoMates' Processes To streamline enterprise processes, including month-end batch jobs, medical insurer Medmarc reviewed potential solutions and eventually chose AutoMate. mark for My Articles similar articles
Knowledge@Wharton
March 12, 2003
Ravi Aron
Two Major Errors That Companies Make In Outsourcing Services This article explores the complicated but important questions involved in measuring the effectiveness of cross-border business process outsourcing (BPO) relationships and sidestepping the most risky pitfalls. mark for My Articles similar articles
CRM
July 20, 2012
Tijl Vuyk
The Trouble with CRM Bridging silos to provide a better customer experience. mark for My Articles similar articles
IndustryWeek
December 1, 2007
John Teresko
Creating The Ultimate Lean Office "A Zero-Waste Environment With Process Automation" illustrates that leaning out office environments starts by adapting the definition of waste to the realities of that environment. mark for My Articles similar articles
CRM
August 26, 2011
Debbie Qaqish
CRM-Integrated Marketing Automation ROI as a topic and as a goal for marketers is here to stay. Leveraging tools, people, and processes to effectively contribute to revenue and demonstrate ROI is job number one for all revenue marketers. mark for My Articles similar articles
InternetNews
February 15, 2008
Judy Mottl
Costs Drop, But Business' Storage Strategies Still Fail Despite ever-cheaper storage pricing, enterprises often miss out on efficiency - and even waste money. mark for My Articles similar articles
Home Toys
October 2002
Robinson & Teeuwsen
Next Generation PC-based Home Automation User Interfaces The virtual environment provides many features that the end user can leverage to their advantage including being easy to learn; the ability to model their own environment; and interact with home automation devices. mark for My Articles similar articles
InternetNews
May 11, 2011
Why The Consumerization of IT is Changing Everything Citrix CEO tells Interop why enterprises need to embrace the consumerization of IT, whether they like it or not. mark for My Articles similar articles