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Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why.   |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
Bank Technology News
June 2007
Geeta Sankappanavar |
Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers. |
CRM
July 10, 2015
Anna Convery |
4 Steps to Using Automation to Transform Your Enterprise Leave decision making to humans, but automate (or eliminate) the processes that lead up to it. |
CFO
June 1, 2004
Roy Harris |
Making It Work How to avoid some common offshoring blunders -- and what to do when you can't. |
CFO
March 1, 2011
Janet Kersnar |
Outsourcing Matures, Slowly To make outsourcing deals succeed, CFOs still need to ask plenty of questions -- and demand more flexibility in contracts. |
FAO Today
Jan/Feb 2008
Ramakrishnan & Frangulescu |
Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard. |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
Insurance & Technology
August 27, 2010
Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner. |
IndustryWeek
December 14, 2011
Ralph Keller |
It's the Process, Not the People Why playing the blame game works against continuous improvement for manufacturers. |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
Financial Planning
January 1, 2012
Mark Tibergien |
Moving Parts Once you have begun to look at the patterns unfolding in your advisory firm, it will be time to ask several critical questions. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
Wall Street & Technology
October 25, 2004
Jim Middlemiss |
BPO Draws Broader Appeal Faced with ever-increasing pressure to cut costs, more investment firms are tapping business process outsourcing. |
Insurance & Technology
August 6, 2008
Chris Murphy |
BPO Continues to Evolve Knowledge process outsourcing, or KPO -- in which service providers take over high-level tasks requiring professional judgment and industry experience -- looks to be the next frontier for the outsourcing industry. |
Global Services
November 29, 2007 |
The Future of Captive BPOs The future of offshore captive units is not at any risk; nor will captives vanish from the Business Process Outsourcing. |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
Global Services
September 24, 2007 |
Top 50 Emerging Outsourcing Cities-I Global Services and Tholons identify the best 50 emerging outsourcing cities. The study also lists the best cities for outsourcing specific functions. |
CRM
May 25, 2012
Joyce Ouellette |
Deliver the Information Customers Crave Organizations that can't retrieve data when they need it risk everything. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
Pharmaceutical Executive
June 1, 2011
Zhang & Dubman |
To Genzyme, Quality Data Depends on Quality Governance The payoff is superior performance in key areas such as clinical trials |
Wall Street & Technology
December 28, 2009
Michael Lobosco |
Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal. |
CRM
March 13, 2015
Daniel Sarfati |
Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction. |
CIO
December 1, 2002
Susan H. Cramm |
Questions on The CIO's Green Mile I need to save some money in this last quarter. What can I do without endangering the business?... What tasks should IT departments outsource, and what percentage of total IT dollars should be outsourced?... How does the service-level-agreement (SLA) process tie in to budgeting? |
Wall Street & Technology
November 18, 2005
Leslie Kramer |
CIO Challenge: Business Process Outsourcing As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success. |
IEEE Spectrum
September 2005
Robert N. Charette |
Why Software Fails We waste billions of dollars each year on entirely preventable software mistakes. |
Financial Planning
June 1, 2011
John J. Bowen, Jr. |
Systems for Success The need to truly "wow" your clients with exceptional service and customized attention has never been greater than now. That means it's hugely important to manage your business as effectively as possible. |
U.S. Banker
August 2008
Jim Bolton |
The Strategic Case for Outsourcing Back-Office Chores It's more critical than ever that banking executives weigh further efficiencies and fresh initiatives to retain and attract customers. This is where business process outsourcing increasingly enters the picture. |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Global Services
May 8, 2007
Imrana Khan |
Compliance Inhibits F&A Outsourcing A recent study finds that the increasing compliance burden of financial execs is the biggest obstacle to finance and accounting outsourcing. |
The Motley Fool
July 1, 2004 |
Fix Your Credit Report Errors You can -- and should! -- make sure your credit report is accurate. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities. |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
Knowledge@Wharton
June 18, 2003 |
The Little Start-up That Could A conversation with Raman Roy, father of Indian BPO -- Part 2 |
Global Services
June 1, 2008
Imrana Khan |
Five Most Popular Outsourcing Risks As the practice of outsourcing matures, new risks emerge. Some call it next generation outsourcing risks. Let's take a look at the topic of managing risks in an outsourcing engagement. |
FAO Today
Mar/Apr 2008
Phil Fersht |
Judgment Calls The worst mistakes companies make when they evaluate outsourcing -- and how to avoid them. |
CRM
February 2, 2004
Ginger Conlon |
The Great Outsourcing Debate The debate has its own benefit, that of providing information and opinion on both sides that could help companies decide what's right. |
CRM
January 2014
Woody Driggs |
Putting Customers Before Politics COOs struggle to navigate a siloed structure. |
Global Services
December 7, 2008
Neeraja Kandala |
Global Legal-Services Market: Crisis Creates New opportunities Offshore legal services industry has been reporting over 40 percent growth annually and we can expect an even higher than average growth over the next two years. |
Knowledge@Wharton
June 4, 2003
Ravi Aron |
The Little Start-Up That Could: A Conversation with Raman Roy, Father of Indian BPO Roy shares the story of how he built an upstart outsourcing firm into a leading provider of services for some of the world's largest companies. |
IndustryWeek
October 19, 2011 |
What's the Role of Technology in Continuous Improvement? If you think expensive technology changes are the gatekeepers for continuous improvement, think again. |
Knowledge@Wharton
December 18, 2002 |
What Works, What Doesn't Lessons from two companies that outsource back-office tasks |
Pharmaceutical Executive
February 1, 2011
Sumit Nijhawan |
Worth a Pound of Cure In an era of information overload, continuous monitoring, solutions can prevent your pharma business from losing money and save a few lives along the way |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
HRO Today
Dec 2007/Jan 2008
Naomi Lee Bloom |
Five Years and 50 Columns Later, An Examination of HRO Progress A look back on five years of growth, change, and progress in the HR outsourcing industry. |
