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CRM
July 25, 2014
Michael Nahmias
Exposing (and Correcting) the 3 Biggest Customer Service Myths What you don't know about your customers might surprise you. mark for My Articles similar articles
HBS Working Knowledge
May 1, 2006
Jonathan Byrnes
"Revenues are Good, Costs are Bad" and Other Business Myths Here are ten of the worst business myths. mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Duchesneau & Joyner
The Business of Risk Faced with product commoditization, increasing competition and decreasing customer loyalty, banks are being forced to seek new ways to boost revenue and increase customer retention. mark for My Articles similar articles
HBS Working Knowledge
March 18, 2009
John Quelch
Marketing After the Recession The author discusses why marketers must start planning today to reach consumers after the recession. mark for My Articles similar articles
HBS Working Knowledge
August 8, 2005
Robert S. Kaplan
A Balanced Scorecard Approach To Measure Customer Profitability Some companies become customer-obsessed rather than customer-focused and lose potential profits. mark for My Articles similar articles
CFO
March 1, 2010
Russ Banham
The Shape of Things to Come L, V, or W? Perhaps a check mark, or something with a wiggly tail? Top economists debate what the recovery will look like. mark for My Articles similar articles
IndustryWeek
December 16, 2009
How to Thrive in 2010's 'New Normal' Business Operations Environment Find out what your customers value. mark for My Articles similar articles
CRM
October 11, 2010
Ben Martin
The 5 Realities of Customer Retention Here are five things you must do to retain customers and maximize the revenue potential they offer your business in today's increasingly collaborative world. mark for My Articles similar articles
Investment Advisor
February 1, 2011
Eliza DePardo
The Necessity of Growth Strategic growth to build a sustainable financial advisory practice is vital to recovery. mark for My Articles similar articles
BusinessWeek
July 2, 2009
James C. Cooper
Business Outlook: Getting Financially Fit in a Recession Companies that are cutting costs and paying down debt will be in fine form when recovery comes. Now their caution is hindering the economy mark for My Articles similar articles
Search Engine Watch
November 20, 2009
Joshua Palau
Frugal Is the New Black The economic climate has changed consumer behavior. Embrace that change. The basic tenets of marketing still apply in a down economy. mark for My Articles similar articles
CRM
April 2014
Maria Minsker
13 Digital Marketing Myths, Debunked The real answers to those burning questions about email, social media, mobile devices, and big data. mark for My Articles similar articles
HBS Working Knowledge
March 6, 2006
A Satisfied Customer Isn't Enough An excerpt from Fred Reichheld's new book, The Ultimate Question: Driving Good Profits and True Growth, which offers a system called the Net Promoter Score that helps rate customers based on their view of your company. mark for My Articles similar articles
The Motley Fool
September 8, 2009
Jennifer Schonberger
Expert Summit: Is the Recession Over? Top financial pros weigh in on whether the recession is over. mark for My Articles similar articles
AskMen.com
Terence Channon
Surviving A Recession Here are some suggestions on how to survive a recession -- and even come out on top once it has run its course. mark for My Articles similar articles
CIO
October 28, 2011
Jack Bergstrand
How CIOs Can Build a Better Brand Great brands result from robust business models, innovation and IT-enabled competitive advantage. mark for My Articles similar articles
On Wall Street
February 1, 2010
Matthew Leung
Improving Asset Retention- Keeping Open Dialogue Is Key The top piece of advice from branch managers: Know where all of the client's assets are located. mark for My Articles similar articles
The Motley Fool
July 29, 2009
Matt Koppenheffer
3 Economic Myths ... Busted! Everyone's talking about the economy, but not everyone has their facts straight. mark for My Articles similar articles
U.S. Banker
March 2010
Michael Widner
A Long, Slow Slog For the first time in 50 years, consumers and businesses are shrinking their debt. Unemployment is higher than ever, and the jobs recovery will take years. So is the economic rebound sustainable? mark for My Articles similar articles
PHONE+
January 29, 2010
Janet Schijns
Will 2010 Be One to Grow On? Have you developed a robust plan for meeting demand as it returns? It's time to shift gears from analyzing the risks on the downside of a recession to considering some of the risks on the upside. mark for My Articles similar articles
Pharmaceutical Executive
October 1, 2011
Pharma Futures: The Next 30 Years Success for the next 30 years in the pharmaceutical industry depends significantly on navigating the myths and mental traps of emerging market strategy. mark for My Articles similar articles
U.S. Banker
April 2007
Spitler & Mattei
Is Your Front-Line Force a Farce? At a time when extraordinary attention is paid to customer acquisition, retention and relationship expansion, front-line sales representatives often are handled as look-alike production components. mark for My Articles similar articles
The Motley Fool
January 20, 2007
Dave Mock
The 3 Myths of Foreign Investing Myth No. 1: International markets are unstable and too volatile... Myth No. 2: I have to invest in exotic shares or exchanges to get a piece of a foreign company... etc. mark for My Articles similar articles
Financial Advisor
February 2005
Sydney LeBlanc
The "Black Cat" Of Separately Managed Accounts Education can prevent or eliminate myths surrounding managed accounts and help clients take advantage of the benefits they afford. mark for My Articles similar articles