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HBS Working Knowledge August 27, 2012 Paul Guttry	Employee-Suggestion Programs That Work The key to operating a successful employee-suggestion program is to stop spending so much time on big-bang projects and focus on solving "low-hanging-fruit" problems.
HBS Working Knowledge February 22, 2010 Julia Hanna	Manager Visibility No Guarantee of Fixing Problems Managers who merely put in time "walking the floor" are not doing enough when it comes to problem solving; in fact, it can make employees feel worse about their situation, says Harvard professor Anita Tucker.
HBS Working Knowledge May 27, 2015 Roberta Holland	Build 'Scaffolds' to Improve Performance of Temporary Teams Many critical tasks are performed by teams created on the fly, but lack of stability can hinder their performance.
CFO December 1, 2009 Josh Hyatt	Keen to Be Lean Desperate to cut costs, hospital CFOs are turning to an unlikely source: the "lean management" principles championed by manufacturers.
HBS Working Knowledge May 29, 2014 Carmen Nobel	Research Symposium 2014 Harvard Business School professors presented their research to colleagues, with topics including speaking up at work, a manager's responsibility to capitalism, and a strategy to fix the health care system.
HBS Working Knowledge November 23, 2009 Martha Lagace	Management's Role in Reforming Health Care An interview with HBS professor Richard M.J. Bohmer, MD, and an excerpt from his book Designing Care: Aligning the Nature and Management of Health Care.
HBS Working Knowledge August 30, 2010 Julia Hanna	Turning Employees Into Problem Solvers Patient-safety information campaigns can help hospital staff do more than just report problems when they occur. By serving as role models, managers who actively engage in problem solving can lead their frontline workers to create and share solutions.
BusinessWeek January 7, 2010 Catherine Arnst	Hospitals: Radical Cost Surgery A hospital that slashes costs - and delivers high-quality care as it innovates? Yes, it exists.
Managed Care October 2002 Bob Carlson	It's Not the Road You Take -- It's Getting There That Counts Leading-edge health plans and medical delivery systems are shelving their diverse interests in search of common methods of betterment.
Managed Care February 2002 Bob Carlson	Why You Should Care About Improving Clinical Practice Research on quality of care began over 30 years ago. Pages and pages document recent evidence of underuse, overuse, and misuse of resources. Yet only now does change appear imminent, thanks to a growing cadre of passionate reformers who preach clinical practice improvement...
Managed Care September 2002 Bob Carlson	Improving Quality Starts With Changing the Culture A core health care improvement principle, adapted from systems theory, is that our health care system is perfectly designed to deliver the results we get. The corollary is that improving results requires changing the system.
CIO December 1, 2005 Susannah Patton	Why Paul Levy Loves His CIO The CEO of Beth Israel Deaconess Medical Center knows technology saves both lives and money. That's why he's agreed to give his IT department an investment transfusion.
HBS Working Knowledge May 30, 2007 Sean Silverthorne	Health Care Under a Research Microscope The $2 trillion American health care system has grown bloated and overly expensive, and it delivers poor service to many patients. Harvard Business School faculty are looking at the system through a business management perspective to recommend changes.
Managed Care December 2007 Lola Butcher	Insurers Get Involved in Campaign Against Hospital-Acquired Infections Health plans prod hospitals to do a better job of addressing problems that kill nearly 100,000 Americans a year.
Managed Care December 2004 Martin Sipkoff	A Better Case for Quality: Share the Savings! Brent James's research has led to a new and powerful vision of paying for performance that binds physicians, plans and hospitals together.
Nursing Management September 2009 Richard Hader	Six Ways to Zero Defects Care delivery that's safe, effective, patient-centered, timely, efficient, and equitable is the challenge set forth by the Institute of Medicine in an effort to reduce medical-related errors
InternetNews April 1, 2005 Susan Kuchinskas	Online Shopping for Hospitals Hospital Compare gives the nation's hospitals a report card for key best practices.
HBS Working Knowledge June 5, 2006 Porter & Olmsted Teisberg	Using Competition to Reform Healthcare The new book Redefining Health Care: Creating Value-Based Competition on Results, takes a systemic approach to healthcare reform.
CFO February 1, 2007 Karen M. Kroll	Pin the Tail on the Doctor A dearth of information leaves health-care consumers in the dark. As health-care information becomes more accessible, will employees use it to purchase health-care services more intelligently?
Managed Care May 2005 Frank Diamond	Hospitals May See Plans as Their New Confidant Not only can health plans pay for performance, they can offer a mechanism for confidential discussions of mistakes.
Managed Care May 2007 David A. Sparrow	Pay for Performance: As Much About Costs as About Quality You don't really have a true pay-for-performance program if it doesn't say so on the bottom line.
American Journal of Nursing May 2011 Pusateri et al.	Original Research: The Role of the Non-ICU Staff Nurse on a Medical Emergency Team: Perceptions and Understanding We sought to determine the nursing staff's familiarity with and perceptions of the Medical Emergency Team at one hospital.
Nursing Management November 2007 Carrick et al.	Rapid-Fire Strategies for Regulatory Readiness The public opinion plays a key role in determining whether or not caregivers and hospitals are safe, high-quality providers.
BusinessWeek September 24, 2009 Tim Brown	Change By Design In his new book, Change by Design, the CEO of design shop IDEO shows how even hospitals can transform the way they work by tapping frontline staff to engineer change.
Nursing Management April 2009 Sharon H. Pappas	Profits, Payers, and Patients: Responding to Changes Profit is necessary for hospitals to fulfill their missions, invest in expansion and new technologies, and reinvest in existing patient care infrastructures. Profitability is the work of the financial team and the clinical team to produce the hospital's desired financial outcome.
Chemistry World December 4, 2014 Anthony King	Cystic Fibrosis Foundation sells drug royalty rights for $3.3bn The Cystic Fibrosis Foundation has sold royalty rights to treatments developed with support from its 'venture philanthropy' model.
BusinessWeek November 12, 2009 Catherine Arnst	10 Ways to Cut Health-Care Costs Right Now Employers and hospitals don't have to wait for Congress to address inefficiencies and waste.
Managed Care December 2004 Adler & Schukman	The Role of Managed Care In Patient Safety & Error Reduction Patient safety and medical errors have become the focus of increasing attention from the public, policymakers, and accreditation agencies. Managed care organizations clearly are important stakeholders in this issue.
Managed Care May 2006	They Wrote the Book on Fixing the System How could the largely private U.S. health care system, characterized by arguably more competition than any other health care system in the world, be performing so poorly?
BusinessWeek June 25, 2009 Catherine Arnst	The Family Doctor: A Remedy for Health-Care Costs? How making primary-care physicians the center of America's health-care system could drive down costs.
CIO August 1, 2003 Sarah D. Scalet	Paperless Medicine Saving Money, Saving Lives Health-care CIOs face intense pressure to install electronic medical records and order-entry systems, in spite of physician resistance and large up-front costs. Here's how early adopters are overcoming the obstacles.
BusinessWeek March 28, 2005 Mullaney & Weintraub	The Digital Hospital Information technology saves lives and money at one medical center, perhaps becoming the future of health care.
HBS Working Knowledge April 8, 2009 Deborah Blagg	Clay Christensen on Disrupting Health Care Professor Clayton Christensen suggests some disruptive innovations that will make health care both more affordable and more effective in the future.
Managed Care November 2007 Lola Butcher	Blues Build on CMS Program To Boost Hospital Quality The insurer throws support behind a pay-for-performance program that promises "stunning" advances in cost-effectiveness.
BusinessWeek June 13, 2005 Timothy J. Mullaney	Hunting For Hospitals That Measure Up New Web sites can help you become an educated health-care consumer
CIO November 1, 2000 Susannah Patton	The Rx Files Hospitals are prescribing healthy doses of IT to divert costly and sometimes fatal medication errors...
BusinessWeek March 28, 2005 Timothy J. Mullaney	Saving Lives Shouldn't Be This Hard The health-care system doesn't give patients the tools or the support they need to make confident decisions about choosing doctors, treatments, or hospitals.
BusinessWeek November 20, 2008	Financial Triage Innovative ways that hospitals are looking at patient finances.
Science News March 28, 2009	Science Past For March 28, 1959 Thoughts on patient resocialization in a mental hospital during the 1950s.
HBS Working Knowledge April 4, 2011 Carmen Nobel	Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon At a Harvard Business School discussion on health care management, experts looked to the retail industry as a possible model for delivering medical services more effectively and inexpensively.
CIO May 28, 2010 Diane Frank	Career Turning Points: Keep IT All About the Users A chance elective in college brought Jackie Lucas into IT, but a passion for people led her to become a CIO.
Managed Care April 2001 Charles Downey	EDTUs: Last Line of Defense Against Costly Inpatient Stays Many hospitals already have some variety of emergency diagnostic and treatment units. HMOs and physicians should welcome this level of care...
InternetNews March 5, 2008 Susan Kuchinskas	Eyeing the Personal Health Portal Can Google and Microsoft transform health care the way they changed business?
CRM August 1, 2009 Lauren McKay	Healing the Sick Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm - and physician, heal thyself.
BusinessWeek April 23, 2009 Catherine Arnst	Doctors' Pride: A Hurdle to Digital Medicine A forerunner in New England found that some physicians would sooner cut ties than see their elite status threatened.
BusinessWeek September 25, 2006 Michael Mandel	What's Really Propping Up The Economy Since 2001, the health-care industry has added 1.7 million jobs. The rest of the private sector? None.
Salon.com December 7, 1999 Dena Bunis	Medical mistakes are killing us Health plans covering federal workers will be the first to improve the quality of care.
Managed Care March 2008 Tony Berberabe	Headlines On Deadline ... The Cleveland Clinic has joined with the Internet giant Google to test a secure exchange of patient medical record data involving prescriptions, conditions, and allergies.
CFO March 15, 2006 P.B. Gray	Rx for Merger Trauma Amid a resurgence in M&A, a veteran offers lessons learned from the difficult merger of Beth Israel Hospital and New England Deaconess Hospital.
Nursing Management September 2011 Sally Austin	What does EMTALA mean for you? When a patient enters your hospital, do you know what your obligations are under the Emergency Medical Treatment and Active Labor Act?