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CFO September 1, 2007 John Edwards	Software as a Serpent Renting business applications may be all the rage, but it can also come back to bite companies.
CRM June 1, 2004 David Myron	Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market.
U.S. Banker January 2008 Anthony Malakian	Small Banks Get Sassy With SaaS IT Delivery Software as a Service (SaaS) is on the lips of community bankers everywhere who want to outsource their IT demands.
InternetNews July 11, 2006 Andy Patrizio	Microsoft Dynamics CRM Becomes a Service Microsoft has to gives its customer relationship management software an upgrade that will make it viable as a service.
Wall Street & Technology May 28, 2008 Penny Crosman	Deutsche, Merrill Reveal Recession-Proofing IT Strategies Top Wall Street IT executives share their strategies for keeping their IT organizations, their staffs and their careers moving forward even in economically challenging times.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
Wall Street & Technology January 25, 2010 Penny Crosman	Futures Exchange ELX Blends Hosted and Homegrown Ops Platforms Billing and member communications are two of the functions for which the nascent exchange has turned to software as a service.
InternetNews January 20, 2004 Jim Wagner	Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service.
CIO October 29, 2008 C.G. Lynch	What SaaS Means to the Future of the IT Department As software-as-a-service offerings expand, IT jobs will change. Here's what the shift may mean to IT departments.
InternetNews March 27, 2009 Alex Goldman	IDC Eyes SaaS Opportunities SaaS has definitely established itself in niche areas, but IDC explains why it has much broader potential.
CRM October 1, 2005 David Myron	Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution.
InternetNews August 10, 2004 Michael Singer	Player Gets Smarter with CRM SmartCompany enters the hosted applications market. The company said its differentiating feature is that it covers the entire company, not just the sales force.
InternetNews December 15, 2005	On-Demand Software Not a Total Solution On-demand or software-as-a-service will continue to disrupt traditional software models, industry watchers said.
InternetNews March 23, 2006 Michael Hickins	Budget Compliance by IBM For SMBs IBM is taking lessons learned from debacles of the ASP model to offer software as a service to the SMB market.
Inc. May 2008 Darren Dahl	Clip Here and Save Big How to trim your IT budget without making sacrifices.
InternetNews August 19, 2010	Salesforce Q2 Sees SaaS Paying Off The company roars past analyst expectations on customers flocking to the cloud.
CIO November 4, 2008 James Niccolai	How Fast Is the Road to SaaS? How quickly can the software industry migrate to a SaaS model? Managed hosting provider Savvis has rolled out a service that it hopes will speed up the process by helping independent software vendors offer their applications as a hosted service.
Wall Street & Technology January 25, 2010 Penny Crosman	10 Trends That Are Reshaping the Wall Street Back Office Here are 10 developments that are reshaping Wall Street's operations departments and the technology they use.
Entrepreneur May 2006 Liane Cassavoy	The Next Generation Don't get left behind - try out these new software solutions for your business.
InternetNews November 7, 2008 Susan Kuchinskas	Are We Ready for the Cloud? Execs from Adobe, Microsoft, Salesforce and VMware discuss the impact of cloud computing.
CRM June 2, 2003 Martin Schneider	Hosts With the Most (Partners, That Is) ASP partnerships are aimed at giving customers robust CRM at a low price point. But are two vendors better than one?
PHONE+ Jon Heaps	Top 7 Targets for Hosted Contact Centers Identifying the right targets for hosted contact center solutions.
CRM September 2010 Daniel Hong	Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center.
Food Engineering April 30, 2009	SaaS: Pay as you go software Pay as you go software lets users spend an affordable monthly amount rather than coming up with a large sum for hardware, software, implementation and maintenance costs.
InternetNews October 6, 2006 Clint Boulton	Gartner to Discuss SaaS Explosion at Show Software-as-a-service will catch 25 percent of the total software market by 2011, Gartner says.
CIO May 1, 2003 Meridith Levinson	ASPs: The Next Chapter Application service providers are increasingly viewed as a viable option in the CRM space, particularly for small and midsize companies.
Wall Street & Technology December 12, 2007 Bhingarde & Arora	Asset Managers Adopt a Software-as-a-Service Model for Corporate Actions Processing While asset managers and broker-dealers clearly do not need a corporate actions processing system as large as custodians, they do require an automated solution to mitigate the inherent risk with manual processing.
InternetNews January 20, 2006 Susan Kuchinskas	Salesforce: The New Microsoft? Salesforce.com officially launched AppExchange, an online marketplace for applications certified to run as add-ons to salesforce.com's hosted customer relationship management and sales force automation applications.
InternetNews January 10, 2007 Michael Hickins	MSFT Dips Another Toe in SaaS Microsoft is encouraging its partners to familiarize themselves with the next version of Dynamics CRM for a number of reasons.
InternetNews December 6, 2010	Microsoft Targets Salesforce Customers Just in time for Salesforce's big Dreamforce conference, Microsoft makes a bid to win over new customers.
CRM February 2003 David Myron	The Hosts With the Most Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises.
CIO February 4, 2011 Chris Kanaracus	Forrester: SaaS Won't Succeed with Some Apps Given all the hype SaaS has garnered, you might be inclined to think every category of software will be delivered predominantly from the cloud at some point. Not so, says a new Forrester Research report.
CRM September 30, 2011 Leonard Klie	U.S. SMB SaaS CRM Market Set to Triple by 2015 Rapid-growth in the SaaS CRM market is paving the way for social CRM adoption.
InternetNews July 5, 2005 Jim Wagner	Microsoft Previews Upcoming CRM Customer relationship management package has a simple user experience based on Microsoft Office. The package is fast, customizable, and has a low cost.
CRM April 2010 J. David Lashar	Customer Service Gets SaaSy The contact center can finally benefit from software-as-a-service.
InternetNews March 21, 2007 Michael Hickins	Microsoft Puts SharePoint 3.0 in The Cloud Online hosting companies will be able to offer their customers features of Microsoft's most recent on-premise collaboration and communication tools, SharePoint Services 3.0 and Exchange Server 2007.
HRO Today April 2008 Andy Teng	SaaS Update: Embracing the Software Revolution Whether it's a whole new human resource management system, or simply a best-of-breed point solution, Software as a Service is quickly becoming the software delivery model of choice around the HR industry.
CRM August 1, 2009 Kevin Weiss	More Books, Fewer Worries Self-publishing company Author Solutions turns to Salesforce.com's platform-as-a-service to host its operations and expand its library of ideas.
PHONE+ April 13, 2010 Frank J. Ohlhorst	Hosted PBX Providers Can Lead the Way to Profits The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products.
CRM November 2009 J. David Lashar	The Partner-Proliferation Problem An on-demand CRM platform involves a partner-selection process as well.
IndustryWeek March 1, 2005 Doug Bartholomew	Hosted Applications: Hosting Gets Hot If there's a hot spot in the enterprise software business, it's hosted applications, where users cite increased flexibility, lower cost and fewer management headaches as benefits.
InternetNews January 7, 2008 Larry Barrett	Is the Price Right for Salesforce.com? Salesforce.com's stock was downgraded Monday by one analyst but saw its price target elevated to $70 a share by another. So who's got it right?
The Motley Fool July 6, 2006 John Finneran	SaaS: The Last Software Stunt The rise of software as a service ("SaaS") is inevitable -- but it's also reshaping the investment character of the software, services, and hardware sectors.
CRM December 2011 Leonard Klie	SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners.
PHONE+ April 13, 2010 Tydings & Safran	Selecting a SaaS Provider Software as a service, also known as hosted on-demand business applications, is providing a rare first-mover opportunity for telecom agents
CRM June 2, 2011 Brittany Farb	SaaS CRM Deployments Fuel Competition Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
InternetNews August 17, 2010	Wall Street Hopes Salesforce Stays Hot The on-demand CRM and business applications provider is trading at a rarefied price and, thus far, its sales and earnings have justified the lofty valuation.
InternetNews July 23, 2010	Enterprise SaaS Surges in 2010: Gartner Businesses are poised to spend more than $8.5 billion this year on cloud and hosted solutions.
PHONE+ July 21, 2009 Khali Henderson	Hosted UC Catches Up to Hype Businesses of all sizes are embracing UC as a service.
InternetNews March 2, 2009 Richard Adhikari	Microsoft Broadens Cloud Appeal at CeBIT Microsoft is rounding out its online productivity offerings - pitting it against perennial rivals.