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Tracking Trouble State Auto purchased TeaLeaf CX Solutions to proactively monitor the agent portal and alert IT of any technical problems - without interfering with other applications running in its system. |
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Tracking Customer Behavior Understanding how individuals view Web sites can prevent them from going to competitors when transactions fail. |
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November 25, 2005
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Online Shoppers Wary of Online Shopping As online retailers are gearing up for an expected deluge of business this holiday season, shoppers are fretting over making purchases on the Internet, according to a study. |
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Online Shoppers in Search of Better Service New study finds that as customer expectations rise, online businesses neglect user experience at their own peril. |
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Seize the Day Launching a deal-a-day site could be a boon to your business. |
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CRM
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E-commerce Best Practices Make Perfect Commerce is as old as human want -- and e-commerce is growing up. Here are some best practice recommendations: Do's -- Do think about your e-business as a business... Do use customer data... Don'ts: Don't treat online customers as second-class citizens... etc. |
CIO
February 28, 2012
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Shadowing Your Customer ADP fixes confusing software by tracking the customer's every move. |
CIO
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Be the User TeaLeaf's tools show you what your Web visitors really experience. |
