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Tracking Customer Behavior Understanding how individuals view Web sites can prevent them from going to competitors when transactions fail.   |
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June 2006
Marshall Lager |
E-commerce Best Practices Make Perfect Commerce is as old as human want -- and e-commerce is growing up. Here are some best practice recommendations: Do's -- Do think about your e-business as a business... Do use customer data... Don'ts: Don't treat online customers as second-class citizens... etc. |
InternetNews
May 5, 2009
Michelle Megna |
Cost-Cutting E-tailers Look to Retain Customers The recession is prompting online store owners to shift their marketing priorities, with customer retention and social marketing topping the list. |
PC Magazine
April 19, 2006
Matthew D. Sarrel |
Your Site's Stats Now that you have a Web site, it's time to learn how to analyze the traffic that your visitors generate. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
CIO
November 23, 2009
Cindy Waxer |
Bluefly Focuses on the Customer Experience Where It Counts The online clothing retailer uses customer experience monitoring tools to find website bugs and rescue lost sales. |
Inc.
September 2008
Matt Rutledge |
How I Did It: Matt Rutledge, Woot Matt Rutledge launched Woot.com based on a simple concept: The site would sell only one product a day until the inventory ran out or the clock struck midnight, whichever came first. |
Insurance & Technology
October 31, 2006
Maria Woehr |
Tracking Trouble State Auto purchased TeaLeaf CX Solutions to proactively monitor the agent portal and alert IT of any technical problems - without interfering with other applications running in its system. |
InternetNews
March 7, 2007
David Needle |
Tealeaf Advances 'Customer Experience Management' Tealeaf designed a solution to help companies figure out why customers at their Web site fail or succeed. |
InternetNews
September 4, 2009 |
E-Commerce Service Lets Users Pay in Person Alternatives to using credit cards for e-commerce aren't new, but a walk-in option aims to capitalize on untapped markets. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
Search Engine Watch
December 13, 2010
Nathan Linnell |
It's Time for True Social Media Analytics A social media analytics tool that brings together data from Facebook, YouTube, Twitter, social media monitoring, analytics, and advertising has the potential to drastically alter how we analyze and evaluate our social media efforts. |
CIO
June 15, 2002
Stephanie Overby |
Be the User TeaLeaf's tools show you what your Web visitors really experience. |
CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
