| Similar Articles |
|---|
 |
PC World
January 2006
Jeff Bertolucci |
Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support.   |
PC World
January 2005
Laurianne McLaughlin |
Readers Rate the Manufacturers Who builds hardware you can count on? How does tech support stack up? We asked 42,000 PC World readers about their PCs, cameras, printers, and more--and boy, did they give us an earful. |
PC World
January 2006
Edward N. Albro |
Why Isn't Tech Support Getting Better? The reliability of tech products is improving, but the quality of service isn't. |
PC Magazine
September 13, 2007
Eric Griffith |
Is Tech Support Getting Worse? If your desktop, notebook, or printer heads south, will your manufacturer be able to help? People share their opinion on who is tops in tech support. |
PC Magazine
August 17, 2004
Michael J. Miller |
What's Wrong with Tech Support? The reliability of PCs is getting better, but tech support is getting worse. |
PC World
December 2003
Laurianne McLaughlin |
Reliability & Service Report Card Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs. |
PC World
November 29, 2007
Jeff Bertolucci |
Technology's Most (and Least) Reliable Brands Which companies can you trust? Consumers talk about their experiences with PCs, printers, cameras, routers, and more. |
CFO
June 1, 2004
Durfee & O'Sullivan |
Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies. |
IEEE Spectrum
February 2007
Stephen Cass |
Where the Jobs Are A survey of 752 IEEE members about the past, present, and future technological trends. Overall, the news is encouraging for the tech industry, albeit not spectacular. |
CIO
November 1, 2005
Stephanie Overby |
Outsourcing's Image Problem Among 1,000 Americans surveyed, 72% said outsourcing is really about corporate greed. Yet the poll's overall findings contained many contradictions. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
The Motley Fool
January 25, 2005
Dave Marino-Nachison |
The Complexities of Offshoring The decision to outsource and offshore is more complicated than just counting costs, as evidenced in Sykes Enterprises, the business process outsourcing services company. |
PC World
March 2004 |
PC World's Top 100 Assembling your own PC starts with the right motherboard. We look at eight boards and show you what to look for. |
Bank Systems & Technology
January 5, 2009
Orla O'Sullivan |
Offshoring of Bank IT Jobs Looks Likely to Rise in 2009 Offshoring has become the favorite buzzword of today's bank CIO, replacing "reengineering" from 10 years ago. For IT staff, either can amount to being laid off. |
Wall Street & Technology
March 19, 2007
Paul McDougall |
Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years. |
PC Magazine
July 29, 2008
Segan & Griffith |
The Best (and Worst) Tech Support in America Find out what vendors you should buy from in the future to get the most satisfaction from your tech. |
CRM
June 1, 2004
Chris Selland |
Offshore Versus Onshore Contact Centers As long as the service is good, does the customer really care? |
PC Magazine
August 24, 2005
Metz et al. |
18th Annual Reader Satisfaction Survey Readers rate more than 45,000 PCs and printers. What they said might surprise you. |
CFO
June 1, 2004
Roy Harris |
Making It Work How to avoid some common offshoring blunders -- and what to do when you can't. |
IndustryWeek
July 1, 2006 |
Outsourcing's Next Steps When it's best not to chase cheap labor. |
Global Services
May 5, 2008
Adyasha Sinha |
The U.S. Gains Momentum as an Outsourcing Hub With more and more U.K. firms plunging into offshoring, their next-door neighbor, the U.S., gains brownie points as an outsourcing destination |
PC World
April 2004
Anne Kandra |
When Help Is Half a World Away Some PC users complain about overseas tech support representatives. |
Wall Street & Technology
August 22, 2006 |
Ask The Experts: Ira Lehrman, CTO at Merrill Lynch, on Outsourcing While no one should underestimate the time and the additional costs involved in management and maintaining communications, offshoring does work. Financial firms that have a thorough and well-thought-out strategy will succeed. |
IndustryWeek
February 17, 2010
David Blanchard |
Making It Work Overseas U. S. manufacturers can achieve success in their offshoring projects if they do their due diligence. |
CIO
January 1, 2002
Tom Field |
How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans. |
IndustryWeek
July 1, 2006
Patricia Panchak |
Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold. |
Fast Company
April 2005
Jena McGregor |
Sea Change? A report from the past on three victims of offshoring. |
CFO
November 1, 2010
Janet Kersnar |
Finance as a First-Mover, Literally Novo Nordisk's offshoring effort pays dividends. |
PC Magazine
June 22, 2004
Michael J. Miller |
From Our Mailbag While I'd much rather talk about technology than politics in these pages, more discussion is called for regarding IT jobs moving offshore. |
CIO
April 15, 2006
Stephanie Overby |
The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
CIO
February 1, 2007
Margaret Locher |
Eastern Europe New Outsourcing Hot Spot A new study says Eastern Europe has the potential to be the next outsourcing hotspot. |
Reason
June 2004
Adrian Moore |
Importing Affluence Democrats and Republicans are now engaged in a partisan Three Stooges slap fight over who is more outraged by offshore outsourcing. |
CFO
June 1, 2004
Kris Frieswick |
The Backlash The only thing that will make the furor over offshoring worse is hiding from it. |
CIO
April 1, 2002
Tom Field |
The Man in the Middle As budgets tighten and world tensions heighten, third-party brokers are stepping in to mediate deals between U.S.-based customers and offshore outsourcers... |
CIO
September 1, 2003
Stephanie Overby |
Hidden Costs of Offshore Outsourcing Moving jobs overseas can be a much more expensive proposition than you may think. |
CFO
March 17, 2003
Laton McCartney |
A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter. |
Global Services
May 3, 2007
Imrana Khan |
Expensive Health-care Boosts Offshoring A recent study says that in India the share of BPO revenue from health-care offshoring will reach $410 million by 2010, due to rising health-care costs in the U.S. |
