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PC Magazine
August 30, 2006
Michael J. Miller |
Trouble with Tech Support PCs are more reliable than they have been over the past few years, but tech support is worse than ever.   |
PC Magazine
August 17, 2004
Michael J. Miller |
What's Wrong with Tech Support? The reliability of PCs is getting better, but tech support is getting worse. |
PC World
January 2006
Jeff Bertolucci |
Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support. |
PC World
January 2005
Laurianne McLaughlin |
Readers Rate the Manufacturers Who builds hardware you can count on? How does tech support stack up? We asked 42,000 PC World readers about their PCs, cameras, printers, and more--and boy, did they give us an earful. |
PC Magazine
August 24, 2005
Metz et al. |
18th Annual Reader Satisfaction Survey Readers rate more than 45,000 PCs and printers. What they said might surprise you. |
PC Magazine
September 13, 2007
Eric Griffith |
Is Tech Support Getting Worse? If your desktop, notebook, or printer heads south, will your manufacturer be able to help? People share their opinion on who is tops in tech support. |
PC World
December 2003
Laurianne McLaughlin |
Reliability & Service Report Card Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs. |
PC World
July 1, 2000
Mitt Jones |
PC Reliability & Service: Things Fall Apart In an exclusive survey, 16,000 readers told us that the quality of PC reliability and service has slipped. Imagine if your fridge were this much trouble.... |
PC Magazine
August 21, 2006
Cade Metz |
The 19th Annual Reader Satisfaction Survey Whose PCs and printers are the most reliable? Who offers the best support? Users detail their experiences. Get the facts in this annual users' choice report. |
PC World
November 29, 2007
Jeff Bertolucci |
Technology's Most (and Least) Reliable Brands Which companies can you trust? Consumers talk about their experiences with PCs, printers, cameras, routers, and more. |
PC World
July 2004
Michael Desmond |
Misadventures in Tech Support As companies move service offshore and online, are you still being served? We went undercover to put major PC, software, and ISP vendors to the test. Not everyone gets a passing grade. |
PC Magazine
August 24, 2005
Michael J. Miller |
Tech Support: Still a Ways to Go Reliability of desktops and notebooks has increased over the past year, but little has changed in customer satisfaction with technical support... Why your computer isn't very reliable... The real problem with San Andreas... Garmin StreetPilot c330... |
CIO
January 15, 2003
Gary Beach |
Pain Management Is your infrastructure giving you more headaches than it should? |
PC World
January 2005
Harry McCracken |
Rating the Makers Behind the Products Service and support matter as much as features and specs. But how can you tell which vendors will be there for you when you need them? |
PC Magazine
September 15, 2009 |
Readers' Choice Service & Reliability Survey 2009 Winners Desktops, notebooks, printers, cell phones and other products that have a proven track record of reliability. |
PC Magazine
July 29, 2008
Segan & Griffith |
The Best (and Worst) Tech Support in America Find out what vendors you should buy from in the future to get the most satisfaction from your tech. |
The Motley Fool
August 12, 2008
Mac Greer |
Fool Video: 3 Tech Stocks for Now Is it time for investors to buy tech? This question is discussed in this video. |
PC Magazine
September 27, 2006
Jim Louderback |
Louderback: First Word (PC Magazine Vol. 25, Iss. 18) APC is not a huge company, and it sells fairly simple products. But if this company can get tech support right, what's stopping Dell, HP, and others? |
PC World
March 2005
Anne Kandra |
Is a Chinese ThinkPad Still a ThinkPad? What does IBM's sale of its PC group to Beijing-based Lenovo mean for you? |
PC World
January 2001
Aoife McEvoy & Stephen Swoyer |
Reliability and Service: In Search of Trouble-Free PCs Are today's PCs too cheap? We go behind the scenes to see if manufacturers are cutting corners, and survey 30,000 readers to find vendors that deliver solid systems and support. |
PC World
November 2000
Anne Kandra |
Tech Advice Sites: Free or Fee? If you've ever needed tech support--and who hasn't?--you know what it's like to spend hours on hold. Maybe you've already turned to the Web for help, where many sites offer free or fee-based service. But when it comes to online tech support, don't pay for what's already free... |
PC Magazine
April 27, 2011
Ben Gottesman |
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops. |
PC Magazine
August 13, 2008
Lance Ulanoff |
Are Some PCs Born Bad? Sometimes a PC, like a car, can simply be a lemon. |
PC World
April 2004
Anne Kandra |
When Help Is Half a World Away Some PC users complain about overseas tech support representatives. |
PC World
December 2000
Anne Kandra |
Consumer Watch: Help Without the Hold Music Will Web-based tech support live up to the industry's breathless assurances? Initial signs look promising. But customers are so fed up with being on hold, almost anything would be an improvement... |
PC World
May 2004
Harry McCracken |
Wi-Fi Networking: Can't Live With It... A few tips for the most frustrating (and indispensable) technology around. |
The Motley Fool
March 16, 2004
Tim Beyers |
IT Is Baaaack Uh-oh. Information technology is leading the economy, again. Production of computer and office equipment rose 2.1% in February, far outpacing last month's total manufacturing increase of 0.7%. |
PC World
June 2006
Yardena Arar |
Dodge the Perils of Early Adoption Being the first to buy a hot new product shouldn't feel like paying to be a beta tester. |
PC World
April 2005
Laurianne McLaughlin |
PC Support on Call When technology glitches have you stumped, who can you turn to? We tried services that come to you--in person or over the Internet--and found ones that do the job right. |
The Motley Fool
August 27, 2007
Tom Taulli |
Tech Data Mixes It Up The tech distributor reaps the benefits from key changes to its margins. After a choppy year, shares jumped 16% to $39.50. |
Inc.
April 1, 2003
Inc Staff |
2003 Tech Buying Guide: Here, There, and Everywhere Staying connected to your small business while not losing sight of your bottom line. |
The Motley Fool
June 26, 2007
Mac Greer |
Fool Video: Time for Tech? Is it time to buy tech? |
PC Magazine
March 6, 2007
Davis D. Janowski |
Voipin' With Your Eyes Wide Open Be aware that voice over IP service is not yet a panacea. |
The Motley Fool
February 28, 2005
Bill Paul |
Take Energy Tech Back From the Day Traders Many energy stocks aren't getting a fair shake in the market, but ETFs could change that. |
PC World
June 2006
Jeff Bertolucci |
Never Call Tech Support Again! Why suffer though hours on hold when you can solve the problem yourself? Whether your PC won't boot, keeps crashing, is infested with adware, or can't get to the Net, we'll help you fix it. |
BusinessWeek
January 19, 2004
Steve Hamm |
Commentary: Why High Tech Has To Stay Humble The industry can't forget the key lesson of the lean years: Put customers first |
PC Magazine
February 8, 2008
Joel Santo Domingo |
If the Disc Doesn't Fit... Don't insert weirdly shaped CDs or DVDs into your optical drive. |
IndustryWeek
January 1, 2008
Brad Kenney |
IT Trendwatch for 2008 A new year brings a fresh set of predictions as they pertain to manufacturers. |
PC World
October 9, 2001
Tom Spring |
IBM Shows Fall Line of Notebooks, Desktops New systems bolster lines with focus on security, wireless connectivity, and manageability... |
The Motley Fool
January 18, 2008
Todd Wenning |
Get Your Dividends From ... Tech? After a terrible 2007 and an uncertain year ahead for financial stocks, investors looking for stable dividend payers need to dig a bit deeper for new ideas these days. |
The Motley Fool
July 16, 2004
Seth Jayson |
Dell's Dandy Outlook The tech giant keeps churning forward with earnings up from $0.29 per share to $0.31. |
BusinessWeek
May 16, 2005
Justin Hibbard |
Tech: The Allure Of The Mature Now, as private-equity firms amass huge war chests and scour Corporate America for deals, the tech sector has landed in the crosshairs of some of the largest buyout shops in the world. |
PC World
September 26, 2007
Yardena Arar |
Same Name, Different Product It pays to know your specs: Product names don't always tell the whole story. |
PC World
February 2004 |
Letters to Who's to blame for low-quality service and reliability... your convert-and-copy rights... an alternative to Sirius |
BusinessWeek
September 10, 2007
Catherine Holahan |
Is Tech A Port In This Wild Storm? With the market shaky, tech is one of the more stable bets around. |
PC Magazine
April 6, 2004
Matthew P. Graven |
What to Do When Things Go Wrong Who can you turn to when something goes wrong with your computer? |
PC Magazine
February 1, 2008
Sascha Segan |
Pay Now or Pay Later It's either pay now, up front in honest dollars, or pay later in hidden charges, shoddy products, lousy tech support, a poisoned environment, lost U.S. jobs, and starving workers. |
PC World
July 2006
Eric Dahl |
Faster Dual-Core Processors Both AMD and Intel launch new processors... Business notebooks go wide screen... Wi-Fi gets tiny... Better CPU cooling... |
InternetNews
July 10, 2006
Paul Shread |
Merrill, EMC Hit Techs A warning from EMC and a sector downgrade from Merrill Lynch dragged tech stocks lower on Monday... Blue chips managed a small gain on the day... Standard Micro jumped... etc. |
PC World
January 10, 2007
Stephen Manes |
It's Reliable! It's Also Obsolete! Too many tech products have one thing in common: They seem to be designed to turn into handy-dandy doorstops. |
