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Salon.com
July 28, 2000
Elliott Neal Hester |
Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service.   |
Reason
April 2005
Geoffrey F. Segal |
Private Screening In November the Transportation Security Administration began accepting applications from airports to opt out of using federal security services to screen passengers. |
InternetNews
January 21, 2005
Roy Mark |
FBI Abandons Carnivore New FOIA documents show that feds haven't used once controversial e-mail snooping system in two years. |
Salon.com
May 12, 2001
Alicia Montgomery & Fiona Morgan |
Botched! "If the government can't get it right in this case, how can we rely on it to get it right in any case?" Experts react to the FBI blunder... |
CIO
March 1, 2004 |
Turn Off That Phone! - Airline Safety Flight navigation disrupted. Instrument readings corrupted. Cockpit radio communications confused. All because some people didn't turn off their mobile phones. |
Reason
June 2007
Jacob Sullum |
'No Fly' No Go In 2010, nearly a decade after the 9/11 attacks brought home the importance of keeping suspicious characters off airplanes, the TSA hopes to launch a new system for distinguishing between harmless passengers and terrorists. If all goes well. |
Mother Jones
Jan/Feb 2002
Barry Yeoman & Bill Hogan |
Airline Insecurity Federal regulators have known for years that the nation's system of airport security was "seriously flawed." But the FAA repeatedly placed politics and profits above the public's safety... |
Search Engine Watch
August 2, 2006
Chris Sherman |
Search Tools for Air Travelers If you're planning to fly somewhere, these sites can enhance and supplement your experiences with online travel search engines. |
| Knowledge@Wharton |
Flight Delayed Again? The Hub's the Rub New research shows that most of the delays due to air-traffic congestion are evidence of trade-offs made by an air travel system in which passengers get something in return for congestion -- more frequent service to a greater number of destinations... |
Salon.com
September 13, 2001
Damien Cave & Katharine Mieszkowski |
The unfriendly skies Airports are reopening, but will anyone get on board after the worst air disaster ever? |
Popular Mechanics
September 4, 2008
Barbara S. Peterson |
McCain and Palin Chart Separate Course From Obama on Aviation From jump starting an air traffic control bill to dealing with job cuts due to higher fuel costs, experts break down how Obama and McCain would try to modernize the FAA and get families home for the holidays on time. |
Search Engine Watch
November 9, 2005
Gary Price |
Real-Time Flight Tracking Want to check on the status of a flight that's currently in the air? The major search engines and other specialized services offer real-time flight tracking services that show you the status of major airline flights. |
BusinessWeek
September 10, 2007
Palmeri & Epstein |
Fear & Loathing At The Airport Long lines, late flights, near collisions - everyone is unhappy with the state of the U.S. air travel system. Unfortunately, no one, especially not the FAA, seems able to do anything about it |
Reason
March 2002
James Morrow |
French Miss Going Continental won't make air travelers safe... |
HBS Working Knowledge
August 31, 2011
Julia Hanna |
Improving Fairness in Flight Delays Airlines and the FAA don't like flight delays any more than passengers, but what's to be done? Researchers propose a "fairness" system that could save travelers time and service providers millions of dollars annually. |
Inc.
November 2003
Robert X. Cringely |
Flight Club Forget the company car. Getting around is faster -- and less expensive than you may think -- in a private plane. |
InsideFlyer
May 2009 |
Quote of the Month Airline quality increases when there are less passengers. |
Salon.com
November 13, 2001
Damien Cave |
"It couldn't have come at a worse time" Former Transportation Secretary Sam Skinner explains how the crash of American Airlines Flight 587 will affect the air travel industry... |
BusinessWeek
September 6, 2004
Manjeet Kripalani |
Air Travel Comes To India's Masses Lots of discount air carriers are springing up in India, roiling the industry. |
AskMen.com
Steve Richer |
How To: Get A Private Pilot's License We are at a point now where human flight is open to just about everyone, even the likes of flyboys Tom Cruise and John Travolta. Accordingly, it's become painless for someone to get their private pilot's license. |
InternetNews
March 23, 2010 |
FBI Underboss Outlines Anatomy of a Cyber Gang As cyber criminals grow ever more sophisticated and organized, law enforcement agencies have had to step up their game to keep pace. One of the top men at the FBI shares what the bureau is doing to combat cyber crime. |
The Motley Fool
November 30, 2011
Rebecca Lipman |
Airline Stocks: AMR in a Nosedive After Chapter 11 Filing Think there could be a rebound for the AMR and others in the airline industry? |
The Motley Fool
September 1, 2011
John Maxfield |
Why It May Be Time to Buy Southwest Airlines This airline stock is ready for departure. |
Wired
April 24, 2007
Vince Beiser |
One Database Under the Law Within the next few years the Justice Department will build an unprecedented network of databases from the FBI, the DEA, the ATF, the Bureau of Prisons, and the US Marshals Service. |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
Inc.
November 1, 2009 |
Jet-setting on a Budget A new flight-sharing website for luxury travelers. |
InsideFlyer
June 2003 |
Opening Remarks How can award travelers have no consumer protection? |
Salon.com
July 28, 2000
Stephen Yafa |
Unfriendly skies Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." |
InsideFlyer
October 2014 |
Airline Loyalty Anyone? A recent poll conducted by TheStreet found that 63 percent of Americans do not have an airline they prefer to fly. |
Salon.com
June 18, 2002
Jeffrey Benner |
Every dial you take The FBI is asking for more information about what you do on the phone, and no one is saying no. |
Salon.com
November 27, 2001
Peter J. Ognibene |
Memo to airports: Hire Big Brother Rigorous preflight screening of air travelers is the best way to prevent future terrorist attacks... |
Reason
March 2005
Poole & Harper |
Transportation Security Aggravation Debating the balance between privacy and safety in a post-9/11 aviation industry. |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
RootPrompt.org
July 17, 2000 |
Calling the Cops I have had a lot of questions concerning the police and the cracker that I have written about in the Cracked! articles. With these questions in mind I have written this article that explains several incidents involving the police and system administrators and attempts to answer some of these questions.... |
CRM
January 2, 2004
Lior Arussy |
Don't Burden Customers With Your Costs Companies pay the price when they don't understand the customer experience. |
Salon.com
May 31, 2000
J A. Getzlaff |
Sexual harassment in the skies Frustrated passenger groped flight attendants |
The Motley Fool
December 15, 2004
Lawrence Meyers |
The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards. |
Salon.com
November 3, 2000
Elliott Neal Hester |
When pigs fly A smuggled swine raises a ruckus on a cross-country flight... |
Real Travel Adventures
March 2005
James McManus |
High Flying Holiday: Adventure Travel in the Clouds A growing niche of adventure travelers bypass traffic frustrations and enjoy unparalleled access to Florida's spectacular vacation offerings. |
Salon.com
August 2, 2002
Patrick Smith |
Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11? |
IEEE Spectrum
August 2008
Tekla S. Perry |
Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need? |
Fast Company
Neal Ungerleider |
Tech Glitches Ground United Airlines Flights Nationwide Domestic departures were delayed more than a half hour because of what appears to be incorrect "dispatching information" in the airline's computer systems. |
National Defense
September 2009
Katie Breitbach |
International Gateway Airports Proposed for Small Aircraft Three Department of Homeland Security agencies are collaborating on a proposal to have small aircraft entering the United States land at so-called "gateway airports" so they can be inspected before traveling to large cities. |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
National Defense
March 2010
Stew Magnuson |
Airlines Collecting Exit Data from Travelers Still Possible, DHS Official Says A controversial plan to have airlines collect biometric data from foreign passengers leaving the United States is still a possibility, a Department of Homeland Security official said. |
