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CRM January 2, 2004 Lior Arussy	Don't Burden Customers With Your Costs Companies pay the price when they don't understand the customer experience.
The Motley Fool December 19, 2005 Richard Gibbons	An Insanely Cheap Stock If analysts are right, ExpressJet is trading at a massive discount to fair value.
BusinessWeek May 6, 2010 Paul M. Barrett	Airline Mergers Aren't Storybook Romances The Continental-United tie-up makes sense in a bloated industry, but history shows that big airline mergers yield mediocre results at best.
The Motley Fool July 30, 2007 Dan Caplinger	Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens.
The Motley Fool February 25, 2011 Dan Caplinger	How to Deal With Sky-High Airfares The economic recovery has made many people breathe a big sigh of relief. But an improving economy has brought what some would call an unintended consequence: higher airfares.
The Motley Fool December 15, 2004 Lawrence Meyers	The Unholy Airline Trinity Northwest, Continental, and Delta have a frequent flyer alliance. Too bad they're so stingy with their rewards.
The Motley Fool June 1, 2004 Rich Smith	Southwest Sails Higher As major airlines lose pricing power, Southwest finds it. Who's on top now?
BusinessWeek May 5, 2010 Mary Schlangenstein et al.	United and Continental Reach for the Sky By forming the world's largest airline, the carriers make a big bet on scale.
InsideFlyer July 2011	UA and CO As United and Continental continue toward their merger, customers can now shop for flights, obtain seat assignments and check their flight status on united.com or continental.com when traveling on either airline.
Salon.com July 28, 2000 Elliott Neal Hester	Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service.
IEEE Spectrum August 2008 Tekla S. Perry	Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need?
The Motley Fool August 25, 2011 Dan Caplinger	This Good News Is No Big Deal New rules governing airlines took effect earlier this week, but they won't have a huge impact on flying.
Popular Mechanics August 27, 2009 Chris Sweeney	15 Brilliant, Bad and Downright Strange Plans to Save Airlines Possible ideas to make plane trips more profitable and efficient.
Salon.com July 26, 2002 Patrick Smith	Ask the pilot Do seat cushions actually save lives? And why don't U.S. airlines fly to Africa?
The Motley Fool December 8, 2011 Tamara Rutter	How Good Companies Use Bankruptcy to Their Benefit Can the courts save American Airlines?
The Motley Fool April 22, 2005 Stephen D. Simpson	Gas Pains at Continental Fuel price increases wipe away the progress Continental has made with revenue and labor costs. Patience could be rewarded in these shares, so long as investors can wait long enough.
The Motley Fool December 30, 2004 Tim Beyers	Is Continental Crazy? The airline is on track to lose $200 million during the year. How about spending $1 billion more? There are plenty of reasons to doubt all of the domestic airlines, but it's hard not to love the boldness of Continental's move.
InsideFlyer September 2009	Continental Star Alliance Bonus Although Continental Airlines isn't officially joining the Star Alliance until Oct. 25, 2009, OnePass members can start earning miles on Star Alliance member flights now.
The Motley Fool April 27, 2005 Stephen Ellis	Continental: Flying Higher Continental Airlines offers a prime example of a company that is making all the right moves in a devastated industry. This stock offers above-average returns in exchange for a manageable amount of risk.
InsideFlyer April 2009	Award Patrol 2009 Is the perception that it's constantly getting more difficult to claim an award flight true?
Fast Company June 2006 Susan Stellin	The Last Stand Many airlines now let you pay to jump the standby line. Here's what you need to know to get home sooner.
The Motley Fool July 20, 2007 Tim Beyers	Confused by Continental Although Continental Airlines has controlled expenses, investors are not impressed. What will it take to get them on board?
InsideFlyer December 2009	As the World Turns A close look at three global airline alliances addresses questions regarding the industry, as well as customers.
The Motley Fool June 11, 2010 Rex Moore	Airlines Turn the Corner Profits are down, but passenger satisfaction is up.
BusinessWeek September 22, 2003 Michael Arndt	Still Way below Cruising Altitude Even after a good summer, U.S. carriers are struggling.
CRM August 2010 Lior Arussy	When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes.
The Motley Fool November 30, 2011 Sean Williams	A Changing of the Guard in the Airline Sector With AMR down, regional airlines rule the roost.
The Motley Fool June 30, 2010 Rex Moore	Without Volcano, Air Travel Soars After bowing to the awesome power of an Icelandic volcano in April, international air travel rebounded nicely in May and is now flying above even pre-recession levels.
InsideFlyer April 2011	Award Search Strategies When it comes to cashing in miles, knowing the secrets of how, when and where to search can mean the difference between a decent award and an amazing one.
InsideFlyer November 2003	In Search of a Strategy: The Changing Face of Elite Status In the new world order of frequent flyer programs, all things elite are not created equal. Some programs are redefining what it means to be, and to become, elite. Is this the frequent flyer version of cutting off your nose to spite your face?
Knowledge@Wharton	Are Government Bailouts Bad Business? While American economists and airline experts concede that the terrorist attacks of Sept 11, 2001, pose a unique case, there is little enthusiasm for government bailouts in general...
InsideFlyer March 2003	The Militancy of Miles Show me the miles ... or else? Members are increasingly demanding of their programs. Some even engage in "guerilla" tactics to get what they want. We take a look at this growing trend, and ask why.
The Motley Fool August 30, 2005 Tim Beyers	Katrina Blows Off Airlines More bad news for carriers as the hurricane cancels scores of flights. In the face of all this, airline stocks have cratered, naturally.
The Motley Fool August 26, 2008 Tim Beyers	How to Make Airlines Profitable Again Here's the simple truth of the airline industry: Every carrier -- and I mean every carrier -- needs to raise fares.
InsideFlyer December 2008	Naughty or Nice? Here's a look back at 2008. What happened, how frequent flyers reacted and what, if anything, you can do about it.
InsideFlyer May 2011	Continental Elite Status Match Before you sign up for US Airways' elite status match, it would be a good idea to line up your required travel within the next 90 days to get the full benefit of this offer.
InsideFlyer October 2004	Continental Announces Changes to OnePass for 2005 Changes focus on improving online booking tools and enhancing elite benefits.
InsideFlyer June 2010	United and Continental Merger The new United Airlines will surpass Delta Air Lines as the world's largest carrier and serve 370 destinations in 59 countries.
The Motley Fool April 25, 2011 Chuck Saletta	Some Things Will Never Change With This Industry The airline industry remains a painful place to invest your money.
Salon.com December 10, 2002 Patrick Smith	Ask the pilot United isn't the first great airline to fall on hard times. Does anyone still remember Eastern? Or the glory days of Pan Am?
The Motley Fool December 29, 2005 Rich Smith	ExpressJet's Wings Clipped Continental announced that it will cut its purchases of capacity on ExpressJet flights by 25% by 2007, and begin seeking bids from rival regional carriers to replace the canceled ExpressJet capacity. In the wake of this announcement, ExpressJet shares tumbled 22%.
The Motley Fool January 17, 2006 W.D. Crotty	Continental Sings the Blues Spin it any way you like, but the airline reports yet another quarterly loss. Investors would be wise to weigh what could go wrong before investing in this airline.
The Motley Fool September 25, 2006 Tim Beyers	Heavenly Bliss for United, Continental? Rumors of a merger make sense to investors. United would be able to expand both its domestic and international operations without investing heavily in new infrastructure.
The Motley Fool July 20, 2005 Stephen D. Simpson	Keep Your Seat Belts Fastened Continental's better-than-expected profit for the second quarter is good news, but does that make this a good stock?
CRM May 31, 2011 Brittany Farb	Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced.
The Motley Fool July 27, 2005 Stephen Ellis	Continental -- Over the Moon? The still-cheap airline continues to execute. Are you ready to invest?
The Motley Fool September 15, 2005 John Reeves	Dueling Fools: JetBlue Bull Rebuttal A profitable airline? What a concept!JetBlue will be one of the survivors after all is said and done. Investors, take note.
InsideFlyer June 2003	You Said It Reader emails: Smile Though Your Airline is Breaking... Big Man, Little Man... To Tell the Truth... etc.
The Motley Fool April 25, 2011 Sean Williams	Airlines' New Motto: We've Got a Fee for That Higher fees are the bee's knees of the airline industry.
InsideFlyer October 2008	Continental Baggage, OnePass Changes Continental Airlines new checked bag policy goes into effect. Plus, changes to the elite mileage bonus program cause a stir among OnePass elite members.