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Entrepreneur
July 2002
Mark Henricks |
"Self" Respect You can't deny consumers their desire to do everything themselves.   |
CRM
April 1, 2007
Collins et al. |
Satisfying a Double Standard How to capture the real self-service opportunity. Satisfying the double standard of attempting to drive customers to lower cost channels while improving the experience is the key to success. |
Fast Company
April 2004
Charles Fishman |
The Toll of a New Machine Is automation the face of the jobless recovery and will it make service better for workers and customers alike? |
Bank Technology News
January 2007
John Adams |
Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms. |
CRM
April 1, 2005
Coreen Bailor |
Self-Service Satisfaction More customers are adopting Web self-service, but not all customers are satisfied. |
CFO
January 1, 2005
Karen Bannan |
Ernestine, Meet Julie Natural language speech recognition is markedly improving voice-activated self-service. |
Bank Systems & Technology
March 29, 2006
Phil Britt |
Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service. |
CFO
July 1, 2005
John Edwards |
Help Yourself Customer self-service is finally catching on with consumers -- and saving businesses a bundle in the process. |
CIO
August 15, 2002
Tom Wailgum |
Check This Out Home Depot and other retail chains are rolling out self-service checkout kiosks. |
CRM
May 2010
Lior Arussy |
The Trouble with Tribal In the drive for the tribal experience, Self-Service 1.0 no longer works. |
CRM
February 2, 2004 |
Hot Seat: Self-Help Alters the Service Landscape As Web self-help grows in popularity among both customers and the companies that serve them, CRM magazine asks: Can Web self-help solutions enable companies to bring outsourced customer service efforts back in house? Why or why not? |
CRM
May 2004
Barton Goldenberg |
Customer Self-Service: Are You Ready? A new generation of customers want service on their terms. Here are five self-service stragies. |
InternetNews
August 17, 2010 |
Microsoft Ships Self-Serve Virtualization Tool Software giant unveils version 2.0 of a service that enables corporate users to create and maintain a virtualization infrastructure on a self-serve basis. |
Bank Technology News
March 2005
John Adams |
Choice and Consequence The Internet and call center are the branch's remote and, at times, impersonal second cousins, but make them second fiddle at your peril. A customer's descent into automation hell can be the difference between a better relationship and a lost one. |
CRM
October 2003
Ginger Conlon |
The Great Service Debate Used properly, self-service applications can enhance the buyer-seller relationship. |
IndustryWeek
November 1, 2002
Doug Bartholomew |
Let Them Serve Themselves Manufacturers are getting into self-service -- for both employees and customers -- in a big way. |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
InternetNews
January 24, 2011 |
Cloud, Virtualization Driving 2011 IT Spending While the recession still has IT budgets in deep freeze, CIOs in 2011 are turning their resources to new models of computing, including the cloud and virtualized environments. |
CRM
October 2007
Coreen Bailor |
Help Them Help Themselves Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time. |
CIO
November 15, 2002
Gary Beach |
On the Edge Don't ignore the information gathered at the edge of your network. Data from the network infrastructures linking employees, partners, suppliers and customers is valuable and should be backed up. |
CRM
November 2012
Ian Jacobs |
Future Shock? Or Not? Is frustrating customer service inevitable? |
CIO
December 15, 2008
Michael Friedenberg |
Time to Step Up What CIOs can expect in 2009. |
Bank Technology News
November 2010
Sean Sposito |
5-NCR Self-service checkout counters at supermarkets. Vending machines loaded with DVDs. If you ask William Nuti what these devices have to do with financial services technology, he'll tell you: Everything. |
