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CRM
November 2013
Patrick Gibbons |
Hungry for Customer Intelligence Customer experience professionals must satisfy appetites company wide.   |
CRM
November 2015
Patrick Gibbons |
CX Pros Can Make Their Mark Big challenges -- and big opportunities -- lay ahead for customer experience professionals |
CRM
November 2014
Patrick Gibbons |
Five Traits of Exceptional CX Leaders Establishing and building relationships is key. |
CRM
August 2013
Patrick Gibbons |
Seven CX Jobs to Watch Is there a place for you in this growing field? |
CRM
January 2016
Robert Wollan |
B2B Customers Want a Good Experience, Too Products and pricing alone won't cut it; B2B vendors need to deliver valued experiences |
CRM
July 2011
Zach Hofer-Shall |
Rx for Social Intelligence Center If you are considering implementing a social intelligence command center or are piloting a program, these practices can help ensure success. |
CRM
August 29, 2010
Scott Brave |
The Social Work of Social CRM Collective intelligence can find a needle in a haystack. |
CRM
September 2015
Roxana Strohmenger |
Demystifying Customer Experience Quality To deliver a better experience, you have to understand what quality means for your customers |
Information Today
April 29, 2014 |
Comintelli Launches Competitive Intelligence Tool Comintelli introduced intelligence2day, its SaaS competitive intelligence tool powered by Comintelli's Knowledge XChanger software. |
CRM
January 2016
Oren Smilansky |
How to Craft a Clear and Effective CRM Strategy Guidelines for tackling some of the common barriers on the road to CRM nirvana |
CRM
November 11, 2011
Leonard Klie |
Companies Fail the Test with Metrics New research from the Temkin Group suggests that while executives at many companies feel they are doing a good job with their customer experience metrics, very few of them are actually passing the test. |
Information Today
September 13, 2012 |
FirstRain Announces New Customer Intelligence Solution FirstRain Performinator is a new subscription-based solution for easily adding strategically tuned customer intelligence to the daily lives of major accounts sales and marketing pros. |
CRM
August 2014
Patrick Gibbons |
Is It Time to Moneyball Customer Experience? Create a competitive advantage by looking at data through a broader lens. |
CRM
March 29, 2013
Bhupendra Gupta |
Look to Customer Experience Data to Solve Business Problems Less consumer effort results in higher satisfaction. |
Insurance & Technology
November 12, 2007
Steve Terry |
Beneficial Financial Group CIO Steve Terry Discusses Business Intelligence Tools For the life and annuity industry, being effective with the available business intelligence tools can be a real challenge. |
CRM
August 2014
Leonard Klie |
Brands Deliver Inconsistent Engagements The phone still outperforms other channels for customer service. |
CRM
December 2015
Harley Manning |
Can Better Customer Experience Improve Your Bottom Line? A correlation exists, but it depends on your industry, your competitors, and your customers |
CRM
May 17, 2012 |
Oracle Pairs RightNow CX Cloud with Fusion CRM The pairing allows companies to bring customer experience and sales force automation together in the cloud. |
CIO
September 14, 2012
Lauren Brousell |
5 Things CIOs Need to Know About CX CX (or customer experience) has become critically important to doing business. If you're not already checking in with how your customer sees your business, it's time to start. |
CRM
March 2015
R "Ray" Wang |
7 Lessons to Learn in the Digital Shift Focus on relevancy to build loyalty and authenticity. |
CRM
December 4, 2015
Oren Smilansky |
2015 Gilbane Conference Day Two: Companies Must Personalize Content for Global Markets Analysts and executives shared their approaches to global customer experience management, including shaping messages for -- and gathering insight on -- local markets. |
CRM
December 18, 2012 |
Angel Unveils New Outbound Campaign Manager A cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences. |
HBS Working Knowledge
July 5, 2006
James L. Heskett |
How Important Is "Executive Intelligence" for Leaders? As we select and train future leaders for all levels of our organizations, how much effort do we really spend assessing executive intelligence as opposed to personality and style? |
CRM
August 2013
David Myron |
Don't Fall Into the Tactical Trap Graduating from tactical thinking to strategic thinking requires changes in your organization's people, processes, and technologies. Some of the columns in this month's issue bear this out. |
CRM
May 2015
Bruce Temkin |
To Improve Customer Experience, Engage Your Employees For better business results, give employees the support they need |
The Motley Fool
November 23, 2005
Rich Smith |
Fred's Flying Stock The discount merchandiser is among Nasdaq's top gainers, with its stock flying nearly 9% by market close. Why? |
The Motley Fool
March 27, 2006
Jeremy MacNealy |
Don't Discount Fred's This little-known discount general-store operator may inspire a little more research from investors. |
Parameters
Spring 2005
Saxby Chambliss |
We Have Not Correctly Framed the Debate on Intelligence Reform Over the last decade, our intelligence community has failed us. It wasn't able to penetrate the al Qaeda terrorist organization, and we paid a high price for that failure. |
The Motley Fool
March 23, 2007
Rich Duprey |
Fred's Pricey Future Better results may portend future growth, but the discounter's stock remains expensive. |
Inc.
July 2009 |
John Mackey of Whole Foods on Hiring Leaders The first thing you should look at is character. I look for somebody who has classic virtues such as integrity, honesty, courage, love, and wisdom. |
The Motley Fool
November 30, 2007
Jason Ramage |
Fred's Searching for Wilma General merchandiser Fred's announces in its third-quarter earnings report that there have been multiple buyout inquiries regarding the company. |
CRM
August 2014
Bruce Temkin |
Customer Experience Management Is on the Road to Maturity Companies that lag behind must move from 'fluff' to 'tough.' |
National Defense
September 2007
Breanne Wagner |
Reluctance to Share Information Hampers Counterterrorism Efforts As part of an ambitious plan to improve the flow of intelligence among law enforcement agencies, the U.S. government has set up several command centers where federal, state and local officials can share information. |
