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CRM
December 20, 2013
Scott Hays |
The Nightmare After Christmas Use post holiday returns as a customer service opportunity. While the holiday shopping season brings more chances to engage customers, it also brings more chances to lose them.   |
InternetNews
December 31, 2003 |
Early Online Shopping Numbers Show Big Gains The 2003 holiday shopping season proved to be a boon for online retailers with shoppers spending $13 billion just between Nov. 1 and Dec. 12 alone. |
InternetNews
May 5, 2009
Michelle Megna |
Cost-Cutting E-tailers Look to Retain Customers The recession is prompting online store owners to shift their marketing priorities, with customer retention and social marketing topping the list. |
InternetNews
January 13, 2005
Clint Boulton |
Retailers Mixing Up E-tailing Tactics Online retailers used new tactics to boost sales during the end of year holiday shopping season, according to the results of a mystery shopping study conducted by the e-tailing group. |
Search Engine Watch
November 12, 2010
Dan Yomtobian |
Keep the Holiday Gifts in Their Carts With Remarketing Want a huge lift in ad response for the holidays? A remarketing campaign can help you combat rising cart abandonment rates for online shoppers. |
CRM
October 8, 2013 |
SAP Releases Customer Activity Repository SAP Customer Activity Repository, powered by the SAP HANA, brings together customer, sales, and inventory information. |
CRM
July 7, 2011
Brittany Farb |
Mobile and Social Are Key Shopping Tools For Consumers Online Retail Holiday Readiness Report highlights key trends for marketers. |
InternetNews
December 15, 2010
Kenneth Corbin |
Online Retailers Enjoying Brisk Holiday Season While the shoddy economy has kept many shoppers from checking everything off on their list this holiday season, online retailers are still enjoying a double-digit improvement over last year. |
CRM
July 25, 2013 |
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials. |
InternetNews
December 30, 2010 |
Snowstorm Helps Ecommerce End Holidays Strong Web metrics firm comScore reports that online retailers posted record sales this year, offering cautious hope that the ecommerce sector is well on the road to recovery. |
CRM
December 11, 2015
Nipul Chokshi |
Predictive Marketing Can Help Retail Harness the Holiday Hustle Understanding data, anticipating behavior, and evaluating progress can help stores get the most out of the shopping season. |
InternetNews
November 30, 2009 |
Black Friday E-Commerce Sales Jump 11% Early spending figures give rise to cautious optimism about holiday shopping season. |
InternetNews
November 28, 2007
Kenneth Corbin |
Cyber Monday Sales Top $700 Million With all precincts now reporting, the first Monday after Thanksgiving turned out to be a landslide victory for online retailers, despite glitches. |
The Motley Fool
December 1, 2010
Alyce Lomax |
Cyber Monday's a Red-Letter Day The online shopping day made history this year, but retail's not out of the woods. |
InternetNews
October 23, 2008
Kenneth Corbin |
Holiday e-Commerce Seen Only Rising 12% Forrester revises its growth expectations for the holiday shopping season. Gas is still playing a role, along with economy. |
CRM
December 27, 2013
Griffin & Galat |
When Fraud Prevention Gets in the Way of Customer Experience Online merchants must balance protecting customers with giving them what they want. |
InternetNews
November 1, 2005
Jim Wagner |
Good Tidings For Online Retailers in 2005 Online shopping is expected to increase this holiday season. |
InternetNews
December 22, 2008
Kenneth Corbin |
Online Shoppers Have Fewer Last Minutes With fewer days from Thanksgiving to Christmas, shortened holiday season sees total spending down from last year despite last-minute shopping surge. |
CRM
December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
InternetNews
December 23, 2005
Susan Kuchinskas |
Online Shoppers: Early and Often Two market research firms released studies this week showing that online shoppers logged on early - and often - to do their gift shopping. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
InternetNews
December 20, 2010 |
Holiday Season Ends With a Bang for E-tailers Last big push for holiday shopping nets Internet retailers huge sales, with four days last week topping $900 million as consumers race to get orders in with free shipping. |
InternetNews
November 29, 2010 |
Strong Holiday Sales Bode Well for Cyber Monday Thanks to a solid Black Friday and a surprise bonanza on Thanksgiving, online retailers are now gearing up for Cyber Monday and the rest of the holiday shopping crush. |
InternetNews
November 28, 2005
Tim Gray |
Retailers Brace For 'Cyber Monday' Onslaught While the holiday shopping season officially kicks off on the Friday following Thanksgiving, the online sales action, expected to hit nearly $20 billion this year, begins on Cyber Monday. |
InternetNews
November 15, 2004
Sean Michael Kerner |
Online Shopping Season a Target For Fraud Monday may be the most popular day to shop online this holiday season but fraudsters don't care what day of the week it is. |
InternetNews
December 31, 2007
Kenneth Corbin |
Holiday E-Commerce Holds Strong Through Home Stretch With just a handful of days left to measure, holiday e-commerce sales are looking good, even with growth rates down from last year. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
InternetNews
January 11, 2010 |
Slight Holiday Downtick for Consumer Electronics For the consumer electronics industry, this holiday season may fairly be described as "less bad" than last year, according to a recent market analysis from NPD Group. |
InternetNews
November 24, 2010 |
Holiday Ecommerce Season Starts Strong Latest report from online metrics firm comScore finds that online spending in the first three weeks of November jumped 13 percent over last year, prompting the firm to raise its forecast for the holiday season. |
InternetNews
December 19, 2006
Nicholas Carlson |
ECommerce Will Always Have Procrastinators ECommerce might make Americans put off shopping just a little longer before Christmas. |
InternetNews
December 9, 2010
Kenneth Corbin |
Online Holiday Spending up 12 Percent Propelled by free shipping offers, Internet retailers have been racking up strong sales through the early part of the holiday shopping season, according to comScore. |
The Motley Fool
November 15, 2007
Kristin Graham |
Gift Cards: A Holiday Grinch? The increasing popularity of holiday gift card giving may make consumers happy, but not necessarily retailers. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
InternetNews
November 26, 2008
Kenneth Corbin |
Flat Lines Seen for eCommerce Holiday Spend Research firm comScore weighs in on what's weighing down the holiday spending. |
InternetNews
November 26, 2007
Kenneth Corbin |
The Highs And Lows of Holiday e-Commerce With traffic up and site performance down, Black Friday is a mixed bag for many online retailers. |
CRM
August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
BusinessWeek
November 8, 2004
Louise Lee |
Santa's Feeling Strapped This Year Consumer confidence fell in October for the third month in a row. Income growth is sluggish. Energy prices are soaring. And retailers across the country are bracing for what could be a cheerless season. |
CRM
August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store |
The Motley Fool
September 29, 2011
Alyce Lomax |
Unhappy Holidays for Best Buy Holiday hiring takes a tumble. |
InternetNews
December 17, 2007
Kenneth Corbin |
E-Commerce Sales, Outlook Less Than Fantastic So far, it's been a good - if not great - holiday shopping season for most e-retailers. But 2008 could be another story. |
InternetNews
November 10, 2008
Kenneth Corbin |
Analysts See Cold Holiday Season for e-Commerce With prices on the rise and confidence down, online retailers face a harsh economic climate as they head into the all-important holiday season. |
InternetNews
November 27, 2006
Nicholas Carlson |
E-Commerce Makes Hay on Black Friday Shoppers clicked their way to record revenues for Internet retailers. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
The Motley Fool
October 11, 2011
Tamara Rutter |
Stocks to Dump This Holiday Season Which retailers have the most to lose this holiday season? |
InternetNews
December 20, 2007
Kenneth Corbin |
Weekend Sales Help E-tailers Bounce Back After a midweek slump, e-commerce sales picked up again over the weekend. But with only one week to go, the jury's still out for the overall season. |
The Motley Fool
December 5, 2006
Buz Livingston |
Just Another Manic Monday Cyber Monday is alive and kicking. Monday's unexpected results will go down (at least until next year) as the biggest single day of e-commerce sales. Is this just a flash in the pan where retailers juice the results with specials, or will it spur stronger holiday sales? |
CRM
April 11, 2014
Anurag Kapoor |
Data-Driven Marketing Efforts Open New Doors A changing landscape calls for a shift in marketing strategies for retailers. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
The Motley Fool
January 6, 2010
Rich Duprey |
Retailers Ready for the Gift Card Redo Slack sales mean retailers are hoping gift cards bring holiday joy in January. |
