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CRM February 18, 2014 Sarah Sluis	Microsoft Dynamics Release Adds Social Listening, Bolsters Marketing and Customer Care Q2 release builds on feature sets from Parature, NetBreeze, and MarketingPilot acquisitions.
CRM June 2013 Leonard Klie	Microsoft Opens Up at Convergence Company comes out of its cocoon to help customers get the most value from IT investments.
CRM May 2015 Leonard Klie	At Microsoft Convergence, Dynamics CRM Gets a Major Overhaul for 2015 Microsoft's user conference highlights product launches and integrations around its CRM line.
CRM March 19, 2013 Leonard Klie	Microsoft Dynamics CRM Gets Mobile, Social Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
CRM March 5, 2014 Leonard Klie	CRM Is in the Midst of an Expansion, Microsoft Execs Say at Convergence Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
CRM March 20, 2012 Judith Aquino	Microsoft Shares Its CRM and ERP Roadmap for 2012 Updates span business applications, include a greater push into the cloud
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CRM March 20, 2013 Leonard Klie	Microsoft Wants to Take CRM Everywhere The company's stated goal is to support business users wherever they are and on whatever devices they're using.
CRM February 2015 Maria Minsker	Trupanion's Tailored Marketing Keeps Pet Owners Engaged Microsoft Dynamics CRM solution boosts email effectiveness and retention for the first North American pet insurance provider.
CRM September 11, 2015 Leonard Klie	Microsoft Introduces Updates in Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2016 will feature enhancements in productivity, intelligence, mobility, and customer service.
CRM February 6, 2012	Microsoft Unveils Microsoft Dynamics CRM Mobile Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
CRM December 4, 2012	Microsoft Updates Dynamics CRM Enhancements include visual guides through business processes, Yammer and Skype integrations, and Microsoft Office tie-ins.
CRM November 2013 Paul Korzeniowski	Mobile CRM Is Slow to Take Hold Integration hurdles slow deployments as systems largely fail to deliver significant value to users.
CRM October 21, 2013 Maria Minsker	Microsoft Dynamics CRM Forms Strategic Alliance with InsideView The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
CRM November 4, 2014 Maria Minsker	Microsoft Dynamics Partners with Thunderhead.com; Introduces Microsoft Dynamics CRM 2015 The companies will focus on driving omnichannel engagement and breaking down silos between marketing and sales
CRM May 23, 2011	Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers.
CRM July 29, 2011 Reza Soudagar	Is Vanilla Enough for You? Many large companies opt to use a cloud-based CRM point solution.
CRM December 17, 2015 Dave Nelson	3 Tips for CRM Investment in the Digital Age With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience.
CRM August 2, 2010 Alex Dayon	From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control.
CRM March 25, 2015	Good Technology Adds Data Security to Microsoft Dynamics CRM New version provides app-level security on corporate-owned or personal iPads.
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CRM June 2, 2011 Brittany Farb	SaaS CRM Deployments Fuel Competition Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
CRM June 2011 Carolyn Heller Baird	Social Media's Advocacy Paradox Businesses and consumers have different perceptions, according to social CRM study by IBM's Institute for Business Value.
CRM February 2012 Leonard Klie	CRM Is a High-Yield Investment Business analytics return $10.66 for every dollar spent; CRM systems return $5.60.
CRM November 6, 2012 Leonard Klie	Social Adds to CRM's Appeal Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
CRM September 2, 2011 Duke Chung	Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience.
CRM September 2015 Marshall Lager	No Sale Can we saw off the third leg of the CRM tripod?
CRM March 2015 David Myron	Small Customer Service Vendors Can Make Big Contributions A best-of-breed solution from a small company doesn't have to be such a risky proposition after all.
CRM March 8, 2012	Social and MobileCRM Boost Productivity by 26.4 Percent A survey of CRM decision makers found that organizations can significantly increase returns on their CRM investments by adding mobile and social capabilities, particularly for salespeople.
InternetNews May 16, 2011	Microsoft Set to Boost Dynamics CRM Updates Microsoft says it will update its customer relationship management software much more often than in the past.
CRM January 2016 Oren Smilansky	How to Craft a Clear and Effective CRM Strategy Guidelines for tackling some of the common barriers on the road to CRM nirvana
CRM July 2, 2013 Leonard Klie	Microsoft Plans New Dynamics CRM Version for Fall Release The new fall 2013 version features a new user interface, greater integration with social and collaboration tools, and more mobile support.
InternetNews March 15, 2007 Andy Patrizio	Ballmer Pushes The Dynamic in SaaS First promised last year, Dynamics CRM as a service looks and behaves just like the on-premises version.
InternetNews December 18, 2007 Stuart J. Johnston	Microsoft Dynamics CRM 4.0 Ready for Download Microsoft is releasing for download this week the latest update to its customer relationship management package.
CRM April 2012 Esteban Kolsky	The Big Three The big problems in CRM are not solved by deploying software and changing a few processes. They require a lot more than that to be solved.
InternetNews September 9, 2010	Microsoft Delivers Dynamics CRM 2011 Beta Cloud and on-premise release includes close integration with Microsoft Outlook and reporting and visualization improvements.
CRM September 26, 2014 Jake Wobbrock	Changing Consumer Behaviors Make Self-Service Growth Inevitable To give today's customers what they want, help them help themselves.
InternetNews October 28, 2005 Jim Wagner	Dynamics Beta Debuts Partners will get an early look at Microsoft's new CRM offering, re-branded under the new Dynamics product line.
CRM August 2013	The 2013 CRM Market Leaders CRM vendors are making some pretty bold moves to incorporate newer technologies into their existing solutions.
CRM January 2, 2004 Ginger Conlon	Great Service Is Your Call There is no CRM success without communication.
InternetNews January 19, 2011	Microsoft Unveils Next Gen CRM in the Cloud Microsoft Dynamics CRM Online is delivered ahead of the company's server version.
CRM May 1, 2008 Marshall Lager	Is CRM Too Hard for Microsoft? Redmond's mighty software maker finally has what it needs for a great CRM program, Convergence 2008, but is it too late?
CRM October 4, 2013 Padmanabha Sivanandan	Designing a 'Street-Smart' CRM Solution for B2C Enterprises An evolving focus on CRM has left B2Cs behind.
InternetNews March 26, 2010	Microsoft Shares More on Dynamics CRM Update The third community technology preview (CTP 3) for the next release of its Dynamics CRM software makes its debut.
InternetNews March 12, 2007 David Needle	Dynamics Takes Center Stage at Microsoft Conference Microsoft showed off its plans to increase the reach of its Dynamics product portfolio with the introduction of several new products today at its annual Convergence 2007 conference in San Diego.