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October 2014
Woody Driggs |
How to Grow Customer Trust Align actions with purpose to transform your business.   |
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July 2015 |
In Relationships We Trust Forge a deeper bond with stakeholders |
CRM
July 2014
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Serve Customers Better by Learning the Language of Trust In business and personal relationships, words are as important as actions. |
CRM
March 20, 2012 |
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results. |
CRM
August 1, 2003
Lior Arussy |
Efficiency Versus Quality There is no such thing as an efficient customer relationship. |
CRM
June 1, 2007
Woody Driggs |
Making the Pivot Businesses today need to be more agile when managing customer relationships, and must be able to turn on a dime to capture new markets and break away from the competition. |
CRM
May 1, 2006
Collins, Nair & Schumacher |
Reaching the Next Level of Performance in Marketing Marketers should expand their focus and look for opportunities to drive incremental revenue across all stages of customers' interactions. |
Insurance & Technology
January 5, 2007
Mike Ura |
Leveraging Outsourcing for Business Transformation Outsourcing increasingly is being used in the insurance industry to facilitate transformation IT objectives, rather than just cutting costs or delivering operational efficiencies. |
CRM
January 2015
Driggs & Stier |
From Purpose to Profit Activating a purpose galvanizes employees, drives culture, and boosts the bottom line. |
CRM
November 5, 2015
Marge Connelly |
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. |
CRM
May 16, 2014
Woody Driggs |
Six Takeaways for Marketing Executives Building a differentiated customer experience is a baseline requirement of success. |
CRM
January 2, 2015
Marriann Cole |
4 Building Blocks for Improving Customer Service Listening to customers' voices shouldn't stop when the sale is made. |
CRM
May 2013
Kelly Liyakasa |
Are Companies Failing in Their Customer Relationships? Open marriages are common in corporate culture. |
IndustryWeek
October 20, 2010 |
How to Heal a Broken Supplier Relationship The depth of the relationship is more important than the length. |
CRM
March 9, 2012
Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry. |
AskMen.com
Elysha Krupp |
Happiness Study What matters most in life are relationships. In fact, the warmth of men's relationships directly correlated with their health and happiness in old age. |
CRM
March 16, 2012
Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level. |
CRM
November 9, 2012
Ravi Vijayaraghavan |
Applying Data Analytics to Customer Interactions A three-part framework for making data work for your business. |
Search Engine Watch
June 16, 2009
Eric Enge |
Combining Trust and Relevance When search engines measure the level at which they trust Web sites, and that trust is topic-specific. What's that mean for new sections of a trusted Web site? |
Search Engine Watch
November 16, 2010
Eric Enge |
7 Social Link Building Tips A review of how social behavior can create valuable relationships and influence your link building efforts. |
CRM
October 2011
Brian Walker |
Harnessing Customer Experience Management Solutions New software helps to handle multiple consumer touch points. |
HBS Working Knowledge
August 13, 2007
Sean Silverthorne |
The Dark Side of Trust Many scholars agree that trust between suppliers and buyers generates significant benefits including motivating better performance and reducing negotiation time. |
CRM
May 11, 2012
Jordan Socran |
Build Relationships Through Proactive Support Supporting connected customers has never been more important. |
PHONE+
May 22, 2009
Cara Sievers |
Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year. |
CRM
February 28, 2012 |
Customer Relationship Metrics Launches Social Media Business Intelligence Offering New application identifies issues and lets companies take swift action to correct them. |
Financial Planning
March 1, 2005
John J. Bowen |
A Tack Worth Taking CEO organizations are one way for financial planners to get in front of business owners and other wealthy clients. |
