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InternetNews
March 4, 2011
Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center.   |
Search Engine Watch
November 2, 2009
Ron Jones |
Facebook 101 The basics to know before joining the popular social media site, including tips on setting up your account, privacy, and helpful applications. |
CRM
October 3, 2014 |
Sendible Launches Sendible 360 Social Media Platform Sendible 360 simplifies social media interactions for businesses. |
Search Engine Watch
August 16, 2010
Kaila Strong |
Targeting Your Facebook Messaging For the Greatest Impact Understanding your audience and interacting with them appropriately is the key to unlocking your success on Facebook. Get to know them, figure out what makes them want to engage with your brand, rinse, and repeat. |
AFP eWire
May 29, 2012
Derrick Feldmann |
You Get More With Facebook Than You Give -- Is Your Organization Stepping Up to the Challenge? Here are three suggested applications for non-profit organizations that use Facebook. |
PC Magazine
April 22, 2010
Dan Costa |
Facebook: Privacy Enemy Number One? If you're uncomfortable with Facebook's privacy policies now, just wait. Things are about to get much worse. |
Search Engine Watch
November 16, 2009
Ron Jones |
Facebook Marketing 101 Tips on promoting your Facebook fan page, engaging your audience, and how to be found in real-time searches. |
Fast Company
Neal Ungerleider |
Facebook Is Upgrading Search Functionality Within User Profiles Facebook appears to be quietly rolling out a new search feature: the ability to search within individual profiles. |
CRM
September 13, 2011 |
Facebook Fans More Likely to Recommend a Brand, Buy Products Report on consumer behavior highlights the need for small businesses to be active on Facebook. |
Search Engine Watch
October 18, 2010
Jason Cormier |
Social Intelligence for Facebook Marketing How to shape strategies and tactics specific to fan engagement, application development/deployment, and advertising. |
CRM
October 24, 2011 |
iContact Launches Social Media Product As Part of Digital Marketing Platform Businesses can now perform social media marketing, scheduling, and analytics along with email marketing from the same application. |
InternetNews
June 24, 2009
Kenneth Corbin |
Facebook Live Stream Continues Real-Time Push New Live Stream Box to bring Facebook chitchat to videos on third-party sites. |
Search Engine Watch
June 21, 2010
Kaila Strong |
Facebook Privacy: What You Need to Know Steps Facebook users and publishers can take to avoid letting private information get into the wrong hands. |
Search Engine Watch
June 28, 2010
Nathan Linnell |
Measuring Audience Engagement in Social Media Providing a framework for measuring audience engagement while also soliciting feedback for additional metrics that should be factored into such a calculation. |
CRM
December 14, 2012
Mark Cooper |
The Rise of the Agile Consumer Traditional CRM systems are failing to keep pace with today's customer. |
CRM
December 11, 2012
Kelly Liyakasa |
Nimble Integrates with HootSuite Social Profiles Move will foster deeper social selling and engagement opportunities. |
Entrepreneur
July 2008
John Jantsch |
Social Butterfly Work the social networking scene to get the most out of your online presence for your small business. |
The Motley Fool
February 11, 2009
Tim Beyers |
Why I Like Facebook More Today Facebook adds a "Like" button. The more you rate content, the more Facebook knows about you. And the more it knows about you, the better it gets at knowing what polls to invite you to participate in, and what ads to show you. |
Information Today
December 15, 2015 |
Facebook at Work Nears Official Launch According to Canada's National Post, Facebook is planning to introduce Facebook at Work, a professional version of its social network that is focused on workplace collaboration. |
CRM
June 2015
Oren Smilansky |
Zendesk Readies Facebook Messenger for Customer Service When reaching out to customers through social media, companies need to tread a fine line |
InternetNews
June 15, 2009
Kenneth Corbin |
Facebook's Land Grab Off and Running After opening the floodgates to its highly-anticipated vanity URLs, Facebook has converted the addresses for millions of its users from a random string of numbers to a personalized Web address. |
InternetNews
April 17, 2009
Mike Elgan |
Inside Google's 'Facebook Killer' Google is just one acquisition away from offering a social network that does everything Facebook does, minus all the things everybody hates about Facebook. |
Search Engine Watch
March 16, 2011
Gareth Owen |
Top 13 Social Media Ranking Factors for SEO Looking to carry out an investigation into whether social media is a big influencing on search engine optimization? Monitoring these social media metrics will help you base your insights on more empirical data. |
InternetNews
December 5, 2008
David Needle |
Google Gets More Friendly, Fights Facebook Google's Friend Connect looks to outdo Facebook's Connect service. |
CRM
June 2015
Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CRM
November 17, 2011 |
Provide Support Introduces Social Media Chat Service for Facebook A new social media customer service application from Provide Support allows owners of corporate, association, and non-profit Facebook pages to offer live chat service to their visitors. |
Entrepreneur
February 2008
Gwen Moran |
Group Dynamics Facebook could reap a bounty of benefits for your business. Should you join? |
The Motley Fool
May 13, 2009
Tim Beyers |
Twitter Obliterates Facebook The pro-Twitter side of the story. Facebook is a great service but it loses to Twitter for one simple reason: Facebook stinks at delivering ads. |
CRM
October 19, 2012
Joshua March |
The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM. |
Fast Company
Pavithra Mohan |
Facebook Messenger Has More Than 800 Million Monthly Users In 2015, Facebook spruced up Messenger with a slew of new features, including peer-to-peer payments and a snazzy digital assistant called M. |
Search Engine Watch
March 25, 2011
Marc Poirier |
Facebook Sponsored Stories: A New Era in Online Advertising Will Sponsored Stories perform better than standard Facebook ad campaigns? Some early impressions. |
CRM
August 2012
Judith Aquino |
Facebook Sets Its Sights on Advertisers The world's largest social networking ups the ante on its offerings. |
CRM
November 13, 2012
Kelly Liyakasa |
SumAll Adds Instagram Analytics Tool helps companies visualize social, online sales metrics. |
Search Engine Watch
March 22, 2011
Erez Barak |
The Social Evolution of Search Engine Result Pages How Google is changing the way they integrate Twitter results into search results, how Bing is evolving their inclusion of Facebook Like data in SERPs, and what the changes mean for online marketers. |
PC Magazine
March 8, 2011
Chloe Albanesius |
Do Facebook Comments Signal the Death of Online Anonymity? An update to Facebook's Comments plug-in has some concerned. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
PC Magazine
July 26, 2011
Eric Griffith |
20 Best Facebook Apps Aren't sure what you should do on the social network after you update your status? Here are 20 of the coolest apps to keep you busy. |
InternetNews
June 10, 2009
Michelle Megna |
Facebook Users to Get Personalized URLs Facebook's new personalized usernames and URLs could be a boost to online marketers, but is it a lost opportunity for the social networking site? |
CRM
July 18, 2012 |
Conversocial Analytics Platform to Focus on Customer Service Metrics New social media tool brings true customer service key performance indicators to Facebook and Twitter. |
Information Today
March 2008
Thomas Krivak |
Facebook 101: Ten Things You Need to Know About Facebook Nowadays, more businesses and corporate folks are joining Facebook. Advertisers are even turning their attention to this growing market. So what should you know about Facebook? Here are 10 things for starters. |
Entrepreneur
September 2009 |
The Twittering Class How social media can elevate your company's online cred. |
CRM
October 16, 2015 |
Constant Contact and AdRoll Join Facebook Marketing Partners Program The two companies are first for the small business segment to be added to the Facebook program. |
Fast Company
John Paul Titlow |
Your Facebook Profile Pic Can Now Be An Animated Selfie Facebook will soon allow you to upload short, looping video clips as your main profile picture. The seven-second videos will start looping when another user views your profile. |
CRM
February 2012
Judith Aquino |
Take Your Facebook Page to the Next Level with F-Commerce It's time to transform those likes into sales. |
CRM
September 7, 2010
Rob Howard |
Try Being Unsocial with Customers First You don't want social CRM. You want integrated customer intelligence. |
Job Journal
February 10, 2013 |
Social Media Savvy -- The New Job Search Skill Job-seeking methods have evolved along with technology, and employers are embracing social media websites to identify, research and hire candidates. If you don't have a social media presence, it's time to create one. |
CRM
February 24, 2012
Vijay Muthupalaniappan |
Build a Great Customer Experience Using Your CRM Platform Extract, engage, entice. |
Information Today
June 1, 2010
Paula J. Hane |
Our Love-Hate Relationship With Facebook This spring, Facebook's introduction of new open network features (with automatic access by third-party apps) set off a firestorm of criticism over privacy issues. |
InternetNews
February 18, 2009
Judy Mottl |
Facebook Backtracks on TOS Policy Changes Facebook rethinks its controversial stance on user content, but vows to revisit the issue with member input. |
CRM
April 1, 2011
Scott Swope |
Social Media Interaction a Challenge for Web 2.0 Sites Too How companies can reap the benefits of social media. |
