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Bank Systems & Technology August 16, 2010 Matt Gunn	Customer-Centered Banking is the Future, Author Says Brett King discusses his book Bank 2.0 and the future of banking.
Bank Systems & Technology June 9, 2010 Penny Crosman	Americans' Overall Cell Phone Use Dropping Overall mobile phone adoption dropped from 85% in 2009 to 74% in 2010, according to Javelin Research. But mobile-banking-friendly smart phone usage has grown 7%.
Bank Systems & Technology October 29, 2009 Maria Bruno-Britz	Celent Predicts an Increase in Bank IT Spending in 2010 Wholesale banking, re-hiring IT staff and shifting markets for smaller banks will lead the way for increased spending by North American banks next year.
Bank Technology News June 2010 Daniel Wolfe	Android is Breathing Down iPhone's Neck The most active mobile banking users are on phones that run Google Inc.'s Android operating system, according to a new report.
Bank Systems & Technology September 17, 2007 Nancy Feig	Age Matters When it Comes to Channel Preference Though generational differences greatly influence consumers' banking behavior and young consumers have a clear preference for online banking, traditional channels still are important for servicing all generations, two recent surveys suggest.
Bank Systems & Technology December 1, 2005 Phil Britt	High Tech, High Touch and High Net Worth As banks attempt to expand their private banking operations to attract high-net-worth customers, they're enhancing their support technologies to provide better customer service, improve profitability, and expand product and service offerings.
Bank Director 2nd Quarter 2010 Chris Costanzo	10 Top Technologies for Banking A roundup of the freshest ideas that are changing the technological face of financial services.
Bank Systems & Technology November 26, 2007 Maria Bruno-Britz	Javelin Finds More Banks Using Multi-factor Authentication With the FFIEC deadline for implementing multifactor authentication now but a memory, banks have improved their efforts to secure customers' information, according to a study. However, there is more banks can do.
Bank Systems & Technology January 31, 2006 Maria Bruno-Britz	Prepping for Prime Time For technology, the world of banking can be likened to a major movie production in which scores of actors clamor for only a few coveted spots. There are, however, scattered among the extras, a few stars waiting for someone with a careful eye to recognize their potential.
Bank Technology News February 2010 John Adams	CU Pushes Twitter Banking Vantage Credit Union is among the first financial institutions to use Twitter to deliver services beyond very basic customer-service interaction.
Bank Systems & Technology September 17, 2008 Maria Bruno-Britz	Banks Missing Out on $5bn Revenue Opportunity in Expedited Payments Banks will essentially lose the payments franchise to billers, says Javelin Strategy & Research, if they don't take advantage of the opportunities around expedited payments.
Bank Systems & Technology January 3, 2006 Phil Britt	The New Age of Cash Management Business today moves faster than it used to, and progressive companies will not stand by idly while their banks use antiquated treasury services methods. Business customers now demand that their banks provide more functionality through their cash management systems.
Bank Systems & Technology May 15, 2008 Paula Damiano	Contactless Payments Are a Stepping-Stone to Mobile Cooperation among disparate entities is the key to achieving mobile payments.
Bank Systems & Technology January 8, 2008 Bart Narter	Increased Investment in Deposit-Gathering Initiatives in 2009, Predicts Celent In terms of what is happening in the banking industry and IT spending, Celent sees both huge changes and many things remaining constant throughout the crisis.
Bank Technology News June 2001 Karen Epper Hoffman	Fuming Customers and Whistling Bells Jupiter says banks are ignoring customers for the sake of being on the cutting edge...
Bank Systems & Technology December 28, 2009 Maria Bruno-Britz	Banks Planning Flexible IT Budgets for 2010 As banks budget for their 2010 IT spending, it's anyone's guess as to which projects will suffer in order to account for the slew of pending regulations due from Washington. But bright spots exist in risk/security, treasury services and M&A integration.
Bank Systems & Technology October 28, 2004 Cynthia Ramsaran	The Technology Elite: Banking's Most Effective CIOs What separates the CIO from the rest of a financial institution's technology group is the need for the CIO to strike the right balance between managerial responsibilities and technology skills.
U.S. Banker February 2009 Anthony Malakian	NSF Fees Pay the Bills But Make Customers Bolt NSF fee income may be rising as consumers struggle to pay their bills, but institutions counting on this rising revenue stream to counterbalance other declines should be on the lookout for both consumer and regulatory blowback.
Insurance & Technology October 6, 2008 Nathan Conz	2008's Elite 8 Describe the CIO of the Future What challenges will insurance CIOs of the next 10 years face? How will the role change? This year's Elite 8 honorees draw on their experience to answer the question: "What will the CIO job be 10 years from now?"
Bank Systems & Technology August 23, 2007 Maria Bruno-Britz	A New Kind of Executive Needed for Future Bank CIOs Future financial industry CIOs must offer a radically different skill-set than what was needed in the past.
CIO January 27, 2011 Kim S. Nash	Risk Management: A CIO's Strategic Role CIOs have a unique responsibility to identify the systems and data that executives need to manage through a crisis or make decisions in times of rapid change.
Bank Technology News April 2010 John Adams	Banks For the Disaffected Need Mad IT Skills The new wave in bank gestation is one in which the automation frontier and anti-establishment branding merge into a single strategy to lure disgruntled consumers away from existing financial institutions.
CRM March 17, 2014 Maria Minsker	CIOs Are Pushing for More Innovation, Constellation Research Finds As CIOs embrace new responsibilities, a chief digital officer role may emerge in the c-suite.
Bank Systems & Technology September 24, 2009 Maria Bruno-Britz	Bank CIOs Must Continue to Innovate While Cutting Costs More than ever before, bank CIOs must do more with less, continuing to provide business value through technology innovation while also finding ways to improve efficiency.
Bank Technology News January 2010 John Adams	Spending on Treasury, Data and Risk: The Sun Will Shine Brightly Big banks are chasing treasury management treasure around the world, and that means lots of dollars for IT to come up with new projects and platforms to make it easier for payers and billers to access automated corporate payments.
HBS Working Knowledge June 13, 2005 Jonathan Byrnes	New CIO Role: Change Warrior Effective CIOs can move the rest of the company to do things differently.
Bank Systems & Technology June 3, 2009 Maria Bruno-Britz	Mobile Banking Is Now a Must-Have for Banks According to a panel of bankers at Celent Innovation and Insight Day, mobile banking has moved beyond the hype to the next step in banking's evolution.
Bank Technology News December 2010 John Adams	Business and Consumer Mobile: Not the Same It's important that banks build consumer and corporate mobile banking as two separate products, if not two distinct channels.
Bank Technology News August 2009 John Adams	Note: Less Isn't More Bank IT projects are failing at an alarming rate, as more initiatives are finishing late, over budget or not accomplishing objectives, a trend recent research largely attributes to recessionary cutbacks in funding and personnel.
CIO May 1, 2006 Richard Pastore	A Benchmark for the Strategic CIO The CIO Executive Council has developed a benchmark to define and measure the performance of the CIO role's strategic aspects.
Bank Systems & Technology January 8, 2009 Jeanne Capachin	Institutions With Capital May Find Vendors in the Mood to Deal For institutions that remain well-capitalized, the best advice is to move full steam ahead. If the need is real and solutions are available, this will be the best time to move ahead with a strategic investment.
Bank Systems & Technology November 24, 2007 Bruno-Britz et al.	Financial Institutions to Increase Spending Modestly On IT In 2008 Amidst the doom and gloom of the credit crunch, a down housing market and talk of an impending recession, financial institutions still see the need for investing in technology to stay competitive and compliant.
CRM September 2011 Leonard Klie	Market Focus: Financial Services--Retail Banks Need an Overhaul Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Bank Technology News January 2010 John Adams	IT Spending Forecast:Spring Thaw? A few bright spots aside, looking for big time increases in IT spending will be like wishing for a home run derby during the dead ball era-a case of hope outpacing reality, with spending in most business lines flat or seeing nominal growth for least another year.
Insurance & Technology November 19, 2007 O'Donnell et al.	Financial Services Firms Increasing Spending, But Priorities Differ If the confidence of financial services firms was shaken by this year's subprime mortgage lending crisis, it certainly isn't reflected in their IT budgets for 2008, judging by a joint survey of insurance companies, banks and securities firms.
Bank Technology News March 1, 2008 Glen Fest	Thwarted On-Line, Crime Looks to Past A new identity theft report survey finds a continuing overall decline in fraud numbers and victims, but unfortunately a rapidly rising number of "vishing" and other hands-on alternatives to catching consumers off guard.
CIO October 15, 2008 Robert Fecteau	Teaching Future CIOs the Ropes The CIO of BAE Systems' Customer Solutions group shares his method for encouraging and training potential successors.
Wall Street & Technology November 27, 2007 Crosman et al.	2008 IT Budgets Up More Than 10% for Financial Services Firms Results of a comprehensive survey of top executives at Wall Street firms, banks and insurance companies found their IT budgets for next year are more than 10% higher than 2007.
Bank Systems & Technology September 27, 2004	Viva Standards! Proprietary interfaces are out, and common message standards for banks (and their clients) are in.
Bank Systems & Technology February 10, 2010 Penny Crosman	ID Fraud Grew 12% in 2009, But Wells Fargo's Fraud Losses Are Down Javelin Research's latest fraud survey finds identity fraud continues to rise, but losses are down at some banks due to fraud detection technology improvements.
Bank Technology News September 2001 Karen Epper Hoffman	Microsoft Gets Back to Basics The software giant does a 360 in its financial services approach...
Entrepreneur November 2006 April Y. Pennington	The New CIO Executives specializing in innovation.
Bank Technology News May 2010 Michael Sisk	Security Threats and Opportunities As more people adopt mobile banking and it becomes more transactional -- not just checking balances and getting alerts -- the security threats are likely to mount quickly.
Bank Technology News August 2010 Daniel Wolfe	Want Paper? BofA Says Pay Up. Bank of America is charging some customers to receive their monthly statement in the mail, the industry's most aggressive move yet to encourage paperless banking.
Bank Technology News December 2008 Glen Fest	The Paradoxes Of Mobile Adoption A new Javelin Strategy & Research report reveals layers of paradox involving mobile banking security.
CIO January 1, 2011 Maryfran Johnson	CIOs Recharged and Ready for 2011 Happily, our 2011 State of the CIO research reveals that this coming year will be all about enhancing productivity, investing strategically and fueling growth.
CIO November 15, 2003 Lieberman et al.	Follow the Money If you want to be a CIO, it doesn't hurt to have a little CFO in you.
InternetNews December 21, 2007 Kenneth Corbin	A 'Building Year' For Mobile Banking Research firm Celent looks ahead to the coming year in banking technology.
CIO November 15, 2005 Michael Schrage	Innovation Alchemy One of the most important things CIOs can create is the right mix of healthy environment and reliable process in order to foster innovation.
Bank Technology News June 2010 John Pyrovolakis	Innovators: A Call to Action The Innovation Accelerator wishes to leverage great and innovative technologies developed in our nation's research universities and federal research labs on the strength of federal funding to empower our nation's banking industry.