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CRM September 1, 2007 Woody Driggs |
The True Drivers of Loyalty It is a mistake to think that loyalty is all about improving customer satisfaction. |
Science News February 23, 2002 Ivars Peterson |
Ice Cream Wars Deciding which items to stock is a formidable problem for retailers. A mathematical model recently developed by three business professors is just one of many current efforts aimed at helping retailers cope with a highly competitive and volatile marketplace... |
HBS Working Knowledge August 5, 2010 Jim Heskett |
What Is Customer Opinion Good For? Is it my imagination, or is marketing research and interest in customer views on anything of importance on the wane? |
Entrepreneur April 2005 Kim T. Gordon |
Dare to Be Different Successful marketing means standing out from your competitors. Here are 4 steps to shedding your look-alike image. |
InsideFlyer February 2013 |
Priority Club Award Changes Priority Club Rewards has changed its award chart for the second time in two years, effective Jan. 18, 2013. Last year, the program introduced additional point levels within each hotel brand. |
BusinessWeek August 12, 2010 Roben Farzad |
To Hell with the Herd In her book, author Youngme Moon argues for resisting the herd mentality. |
InsideFlyer March 2010 Ric Garrido |
HHonors Points Inflation Hilton HHonors makes a system-wide loyalty points devaluation. |
InsideFlyer April 2009 |
Hotel Value for Frequent Guests You're going to love what this columnist has to say about hotel loyalty programs. |
HBS Working Knowledge January 31, 2005 Gary Emmons |
Rethinking Marketing's Conventional Wisdom Making advertising hard to find is just one way companies are rewriting conventional marketing strategies, says Harvard Business School professor Youngme Moon. |
HBS Working Knowledge October 10, 2011 Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
InsideFlyer April 2010 |
Loyalty Traveler- Hotel Value Proposition Hotel points are a safety net against fluctuating hotel rates. |
InsideFlyer April 2014 |
Seeing the World in Hotel Tiers 2014 hotel award category reassignments give insight to the global state of the hotel industry. |
InsideFlyer April 2012 |
Marriott Rewards Category Changes Marriott Rewards announced their 2012 hotel category changes a little over a week after SPG's announcement. |
BusinessWeek November 10, 2003 Weber & Gogoi |
William Wrigley on "Generational Growth" The candymaker's chief talks about the company's long-term perspective and his own contribution to the Wrigley legacy. |
Fast Company Dec 2013/Jan 2014 J.J. McCorvey |
Productivity Apps Are Booming Here's why the productivity category is one of the hottest on the app market. |
PC Magazine November 11, 2010 Eric Griffith |
Our Favorite Blogs: 2010 We've scoured the Web to find you our favorite 50 blogs for your entertainment and education. |
Financial Planning June 1, 2010 Aaron Coates |
Is it Planning? Why does the industry have difficulty differentiating financial planning? Perhaps because we practitioners don't do it ourselves. |
Pharmaceutical Executive June 1, 2006 Vince Parry |
What Type of Brand Are You? Stop the aimless soul searching. The path to brand success lies in understanding how best to position your drug. |