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Insurance & Technology
July 2, 2009
Anthony O'Donnell |
Farmers Completes Acquisition of 21st Century Insurance Largest acquisition in the company's history strengthens its position as the third-largest personal lines carrier in the U.S. and makes it the top auto insurer in several states, including California.   |
Insurance & Technology
April 16, 2009
Anthony O'Donnell |
Farmers Insurance Group Will Acquire 21st Century, Other AIG Personal Auto Carriers The $1.9 billion deal to acquire AIG's Personal Auto Group is expected to close by the third quarter of 2009, pending regulatory approval. |
Insurance & Technology
July 8, 2010
Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
Insurance & Technology
April 4, 2007 |
Executive News Schofield Heads Farmers Services... New WellPoint CEO... CIGNA Names SVP... Waters Leads White Mountains Re... NYL Promotion... |
Insurance & Technology
January 14, 2009
Peggy Bresnick Kendler |
Farmers, InsWeb Form Partnership for Farmers Fast Quote and AgentInsider Integration Leads purchased by Farmers agents through InsWeb AgentInsider will be automatically populated to the Farmers Fast Quote system. |
Insurance & Technology
September 16, 2009
Anthony O'Donnell |
Farmers Creates iClaims Mobile App for Customers Provided free of charge to customers, the new application enables policy holders to store their agent's contact information and report claims from the scene of the loss from their iPhone or iTouch. |
| PHONE+ |
The Cost of Termination for Convenience Clauses The pitfalls of non-disclosure agreements and how to avoid them. |
Insurance & Technology
December 18, 2009
Anthony O'Donnell |
Farmers Introduces Electronic Signature Service to Expedite Total Loss Settlements The carrier's eZsign settlement option allows customers to receive documents via e-mail rather than a mailing process that can take longer than a week. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
PHONE+
Michael Murphy |
Surviving Carrier Consolidation Consolidation definitely has its pros and cons. Your willingness to prepare yourself, diversify within the industry and maintain strong client and vendor relationships will help you succeed no matter how the landscape changes. |
Insurance & Technology
May 25, 2009
Nathan Conz |
Farmers Pilots Use of IBM Simulation Game in Call Center Training Farmers Insurance is piloting the use of IBM's business process management simulation game in its call center leadership training programs. |
Insurance & Technology
April 4, 2007
Anthony O'Donnell |
Moving Forward Oklahoma Farmers Union Mutual selects Fiserv technology to power a transformation in support of growth and greater ease of use. |
| PHONE+ |
Ethical Dilemma No. 5: Referral Quid Pro Quo Indirect sales agents and their carrier suppliers are featured discussing an ethical dilemma in the communications industry channel. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
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M&A Impact on Agent Contracts Attorney Ben Bronston describes how carrier consolidation impacts agents' revenue streams. The best way to protect yourself is to negotiate your key agreements with the help of an experienced telecom lawyer on the front end. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
PHONE+
February 17, 2010
Neil S. Ende |
The Danger of Termination Clauses in Agent Agreements Most carrier agency agreements have been unclear at best and one-sided and oppressive at worst. |
Insurance & Technology
May 13, 2010
Anthony O'Donnell |
Farmers Expands eZsign Claims E-Signature Capability to 16 States Launched in Dec. 2009, the eZsign capability enables Farmers to provide customers the option to receive document links via email, sign online, and submit them instantly to expedite payment. |
Insurance & Technology
February 1, 2006
Anthony O'Donnell |
Driving Web Strategies If there's a product segment in the insurance industry that has fulfilled the fantasy of direct online sales in any measure, it's auto insurance. |
Insurance & Technology
April 6, 2006
Maria Woehr |
Clearing Up Case Handling To automate its medical/personal-injury protection claims processing, Farmers Insurance Group deployed Clear Technology's Med/PIP Claims Processing Solution. |
Insurance & Technology
September 1, 2007
Nathan Conz |
Insurers Upgrade Call Center Technologies To Improve Customer Experience Insurers are changing their contact center philosophies and upgrading call center technology in an effort to improve customer satisfaction and boost customer retention. |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
PHONE+
January 26, 2010 |
Ethical Dilemmas in the Channel, Part 2 Should agents share commissions with customers? |
PHONE+
December 30, 2009
Cara Sievers |
What Staff Does an Agent Need? The amount of staff needed is directly proportionate to the size of your book of business. |
Job Journal
May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
PHONE+
April 9, 2009
Al Subbloie |
TEM Tips for Agents Companies are being challenged to adjust their communications costs. This is an opportunity for agents and channel partners to come to their customers' rescue. |
Insurance & Technology
April 2, 2004
Tapp & O'Connell |
Open Door to Claims Info A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information. |
