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Insurance & Technology October 20, 2009 Anthony O'Donnell	IT Departments Challenged in a Year of Crisis and Learning In driving senior technology executives to do more with less, the financial crisis clarified the capabilities that distinguish the most successful insurance CIOs in a rapidly changing business environment.
Insurance & Technology December 16, 2008 Anthony O'Donnell	Priorities Will Shift, But Insurers' 2009 IT Spending Remains Healthy Given the ravages the financial crisis has wrought in the insurance industry, greater cost consciousness will return to insurance IT organizations.
Insurance & Technology November 10, 2008 Anthony O'Donnell	IT Will Power Insurance Industry Response to Crisis Technology spending will be a critical factor for insurers wishing to both take advantage of opportunities provided by the current crisis and address heightened compliance and risk management concerns.
Insurance & Technology June 9, 2010 Anthony O'Donnell	Insurers Master Data for Strategic Business Support Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage.
Insurance & Technology December 16, 2007 Anthony O'Donnell	CTO Michael Kim Plays to Win at The Hartford The competitive spirit that drives this executive as an amateur triathlete inspires his efforts as eBusiness & Technology CTO to help the insurer's P&C company to distance itself from the competition.
Insurance & Technology September 25, 2009 Anthony O'Donnell	Insurers Warm to Flexible Technology Architecture Changing customer and distributor demands, along with efficiency advantages, are driving adoption of flexible, service-based technology architecture at insurance carriers.
Insurance & Technology April 15, 2009 Anthony O'Donnell	Insurers Seek Fewer, Deeper Partnerships With Technology Vendors Carriers seeking operational efficiency and growth are willing to invest in IT, but CIOs are cutting costs where they can and leveraging vendor capabilities for customized innovation.
Insurance & Technology February 6, 2008 Anthony O'Donnell	Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have.
Insurance & Technology January 25, 2005 Cynthia Saccocia	Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation.
Insurance & Technology September 16, 2005 Anthony O'Donnell	The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively.
Insurance & Technology March 25, 2008 Anthony O'Donnell	Economy Portends Insurance IT Budget Cuts The sudden economic downturn owing to the subprime lending crisis will likely blunt insurers' IT investment plans during the next budget cycle, if not sooner, but transformation initiatives will be regarded as essential rather than discretionary.
Insurance & Technology September 7, 2007 Susana Schwartz	Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization.
Insurance & Technology May 5, 2010 Anthony O'Donnell	Novarica: Carriers Replace For Growth, Not Efficiency Anticipating a large number of policy administration projects likely to be undertaken in the near future, Novarica's reports reflect peer experience over the last decade.
Insurance & Technology April 2, 2008 Nathan Conz	The Hartford's P&C Division Enters Execution Stage of Transformational Effort After four years of investment and organizational transformation, The Hartford's P&C division looks to execute its new strategy to provide better value to its business customers and end users.
Insurance & Technology November 6, 2008 Katherine Burger	Tough Times Don't Have to Mean the End of Innovation in Insurance IT The current crisis has forced insurers to reassess core business practices such as risk management and corporate governance, strategic planning, infrastructure investment and customer service -- all of which are unimaginable without technology.
Insurance & Technology March 18, 2005 Anthony O'Donnell	Top P&C Initiatives for 2005 Policy administration systems are a top priority this year for large and midsize P&C insurers, according to Celent's 2004 CIO/CTO survey
Insurance & Technology March 5, 2008 David West	Exclusive Research Report: Insurance IT Spending Slowdown Already Upon Us, TowerGroup Says Although TowerGroup previously observed an upward trend in insurance carriers' IT spending with an anticipated slowing in spending by 2009, the latest research suggests that the slowdown already is upon us.
Insurance & Technology August 7, 2008 Anthony O'Donnell	Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case.
Insurance & Technology July 24, 2009 Anthony O'Donnell	Novarica: Tech Transforming P&C Claims Amid Downturn Carriers are moving forward with existing core claims systems initiatives and investing in emerging technologies such as analytics, fraud detection, geographic information systems, mobile applications and Web 2.0 to drive operational efficiency and improved customer service.
Insurance & Technology August 13, 2009 Anthony O'Donnell	IBM's SPSS Acquisition May Speed Insurers' Adoption of Predictive Analytics The addition of SPSS to IBM's capabilities rounds off the vendor's offering at a time when insurers are poised to invest more heavily in predictive analytics, according to industry analysts.
Insurance & Technology December 13, 2006 Maria Woehr	Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise.
Insurance & Technology December 15, 2009 Anthony O'Donnell et al.	4 Technology Solutions That Sizzle While insurers often are cautious in their adoption of emerging technologies, carriers are investing in four solutions -- cloud computing, mobile, analytics and social networking -- that are just too transformative to ignore.
Insurance & Technology June 10, 2009 Anthony O'Donnell	The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market.
Insurance & Technology September 16, 2009 Anthony O'Donnell	Bob Ingram Will Oversee Heavy Tech Investment as The Hartford's P&C CIO The former Safeco CIO's priority initiatives include agent capabilities, policy admin replacement, systems simplification, and business intelligence.
Insurance & Technology January 7, 2008 Anthony O'Donnell	Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service.
Insurance & Technology April 1, 2009 Anthony O'Donnell	Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth
Insurance & Technology December 8, 2008 Anthony O'Donnell	Insurance Technology Outlook 2009: Sudden Change Though the financial services industry has seen a precipitous change in the business environment and will adopt austerity measures, insurers are likely to be opportunistic in their technology investments.
Insurance & Technology September 2, 2008 Nathan Conz	Insurers Shift To Customer-Focused Predictive Analytics Technologies Technology advances outside the industry have not only changed the way people shop for insurance and other financial products, but also raised the bar in terms of service and support.
Insurance & Technology August 23, 2010 Peggy Bresnick Kendler	Virtual Roundtable: How to Navigate Claims Transformation Industry experts discuss best practices for ensuring a successful claims system modernization project.
Insurance & Technology October 7, 2005 Anthony O'Donnell	Partners in Strategy As insurance technology continues to mature, so does the appreciation of IT - and the CIO's role - on the part of the business. In an era of increased technology investment, these factors are transforming today's senior insurance technology officers into influential strategic partners.
Insurance & Technology January 17, 2006 Cynthia Saccocia	Managing in the Best and Worst of Times The insurance industry leaders - from megaglobal insurers to small regional or niche carriers - are achieving excellence by concentrating on profitable growth and competitive advantage.
Insurance & Technology July 28, 2009 Anthony O'Donnell	IBM to Acquire SPSS IBM's $1.2 billion bid to acquire the Chicago-based business analytics vendor is expected to close later this year.
Insurance & Technology February 10, 2009 Anthony O'Donnell	Business Intelligence Makes Insurers More-Competitive Risk Managers For most insurers, business intelligence means point solutions at best. But those carriers that weave analytics into the fabric of their organizations are equipped to drive more precision in pricing and greater profitability to the bottom line.
Insurance & Technology February 8, 2004 Jamie Bisker	Core Systems: Journey to the Center of Insurance An analysis of the state of core systems, and how to create renewable systems, in the insurance industry
Insurance & Technology August 25, 2004 Anthony O'Donnell	Health Insurance Transformation In order to maintain its own fiscal health, the health insurance industry must build the technology and processes needed to meet consumerism's demands.
Insurance & Technology November 26, 2003 Bisker & Saccocia	2004 Insurance IT Spending To Increase...Slightly TowerGroup forecasts point to emphasis on closing the gap between IT spending and strategic business operations.
Insurance & Technology July 12, 2006 Maria Woehr	Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.
Insurance & Technology December 16, 2007 Anthony O'Donnell	New Unum CIO Kathy Owen Builds Upon Success A series of challenging technology and business experiences, culminating in the rollout of the Simply Unum product and service platform have prepared this newly appointed disability insurer's CIO for future accomplishments.
Insurance & Technology February 21, 2008 Anthony O'Donnell	Novarica Survey Finds P&C Insurance CEOs' Tech Knowledge Wanting While chief executive officers of property/casualty insurers have advanced in their understanding of the value of technology to the business in recent years, the results of a Novarica survey suggest that some glaring gaps remain and that continuing education is in order.
Insurance & Technology May 4, 2009 Anthony O'Donnell	Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities.
Insurance & Technology September 5, 2007 Nathan Conz	TowerGroup: Predictive Analytics Could Improve Insurers' Claims Administration Systems A recent report from TowerGroup suggests that predictive analytics will be a key claims operations technology.
Insurance & Technology October 6, 2008 Anthony O'Donnell	A Decade of Change in Insurance IT Since I&T recognized the first Elite 8 insurance technology executives in 1999, the world has changed a great deal, and so has the insurance technology realm.
Insurance & Technology May 26, 2010 Anthony O'Donnell	Carriers Shifting Distribution Dollars To Mobile, Accenture Research Finds Insurers are planning to invest on average $84 million on strategic distribution improvements over the next three years according to a survey of 125 insurers globally.
Insurance & Technology May 13, 2008 Nathan Conz	SOA Can Deliver On Promise With Right Strategies In Place Early adopters of SOA are seeing gains in flexibility, process reuse and speed to market.
Insurance & Technology December 6, 2007 Peggy Bresnick Kendler	Automating Underwriting: Moving From Art to Science Automating underwriting can help insurers bring more objectivity and discipline to the process, define appropriate risk parameters and price products accordingly while improving efficiency, according to this panel of industry experts.
Insurance & Technology November 16, 2007 Bill Bloom	P&C Carriers Will Look for In-Depth Analysis Data integration, modeling, and analytics will continue to areas of focus and investment within many property and casualty carriers.
Insurance & Technology May 5, 2008 Anthony O'Donnell	CEOs Get Smart As the Internet Age advances, however, there are many reasons to expect that CEOs should now be measured by their degree of tech savvy rather than by the fact that they have any at all.
Insurance & Technology September 5, 2007 Nathan Conz	Unum Group Launches Simply Unum Unum Group has unveiled Simply Unum, an integrated product and service platform two years in the making.
Insurance & Technology October 22, 2007 Anthony O'Donnell	Hartford Life Names Brian O'Connell CIO The insurer can benefit from greater technology unity, according to O'Connell.
Insurance & Technology January 10, 2008 Katherine Burger	What Could Prevent the Property/Casualty Industry from Continuing Its Strong Performance? Here is why the property/casualty insurance industry's current underwriting prowess might not be long-lasting.