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Bank Systems & Technology
November 1, 2006
Phil Britt |
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.   |
Bank Technology News
August 2006 |
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers. |
CRM
March 13, 2015
Daniel Sarfati |
Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction. |
Bank Technology News
January 2002
Joseph McKendrick |
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... |
Bank Director
3rd Quarter 2010
Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? |
Bank Systems & Technology
August 24, 2006
Phil Britt |
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. |
Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz |
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. |
CRM
November 9, 2015
Michael Rooney |
Finding Lost Sales Revenue: It's All About the Process Getting a well-defined sales process in place is important. Having it adopted and automated is even better. |
CRM
February 2, 2004
Martin Schneider |
Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics. |
U.S. Banker
December 2001
John Hackett |
Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons... |
Entrepreneur
November 2008
Mark Henricks |
Pay for Performance Variable pay plans can save you money -- and your employees may prefer them. |
U.S. Banker
May 2010
Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. |
Bank Systems & Technology
May 1, 2006
Phil Britt |
Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests. |
Bank Systems & Technology
June 2, 2004
Steven Marlin |
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay. |
Bank Technology News
July 2006
John Adams |
Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus? |
Bank Systems & Technology
August 5, 2004
Ivan Schneider |
Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved. |
Bank Systems & Technology
October 8, 2009
Maria Bruno-Britz |
Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy. |
Bank Systems & Technology
August 1, 2007
Anne Rawland Gabriel |
Imprivata OneSign Eliminates Password Hassles At Renasant Bank Issuing unique passwords for individual lending applications kept systems secure but eventually created inefficiencies at Renasant Bank. Imprivata's OneSign Single Sign-On appliance provided a solution. |
Bank Technology News
September 2006
John Adams |
Business Continuity: 1st Metropolitan Fights the Flames 1st Metropolitan Mortgage used Web-based software to keep a burned-down branch in New Jersey humming, not to mention protecting deals that were in the pipeline. |
Bank Systems & Technology
December 23, 2007
Nancy Feig |
Renasant Bank Chooses a SAN From EqualLogic to Keep Up With Growing Storage Needs Renasant Bank was seeking better network storage and eventually implemented a storage area network from EqualLogic. |
Bank Technology News
July 2009
Michael Sisk |
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction. |
U.S. Banker
May 2011
Matthew de Paula |
New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience. |
U.S. Banker
April 2008
Chris Bledsoe |
Funds-Transfer Pricing? Just Say No. Is funds-transfer pricing worthwhile? |
Bank Systems & Technology
October 28, 2004
Ivan Schneider |
Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message. |
Bank Systems & Technology
October 29, 2008
Maria Bruno-Britz |
Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers. |
On Wall Street
November 1, 2009
Helen Kearney |
Back on the Front Lines Over the past few months, both UBS and Morgan Stanley Smith Barney have completed their transitions to the 'complex' management structure. Many of the branch managers affected haven't had a book of business for years and say it's not an easy thing to conjure up overnight. |
T.H.E. Journal
September 2008 |
Extracurricular :: For Technologists Who do Their Homework What is most important to you in a learning management system? |
U.S. Banker
April 2004
Jacob Ward |
Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is. |
T.H.E. Journal
October 2006 |
Extracurricular :: For Technologists Who do Their Homework Online learning is opening up new academic avenues to both teachers and students. |
Bank Technology News
August 2010
John Dodge |
Keystrokes That Pay Attention Econiq captures customer information and tailors bank promotions and programs to particular customer sets served by the bank's staff. |
Bank Technology News
December 2003
Holly Sraeel |
Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there. |
Bank Technology News
August 2009
Michael Sisk |
Automated Tellers Are Getting Smarter These souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches. |
Bank Technology News
April 2009
Michael Sisk |
New Branch Tech "Surfaces" It looks like something out of a sci-fi film, consumers and bank salespeople conducting business by swiping their hands across a table-top screen. |
Bank Technology News
June 2005
John Adams |
Sales Prospects: County's Tellers Will Tell About New Leads Experts say the industry is still unsure about how much tellers should be involved in cross-sell efforts, but Pennsylvania's County National Bank is sure the teller window is a great place to find leads. |
Bank Technology News
August 2010
Rebecca Sausner |
Citi's Japanese Revolution Citi's "smart banking" strategy in Japan. |
Bank Technology News
June 2007
John Adams |
Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs |
T.H.E. Journal
December 2006 |
Extracurricular :: For Technologists Who do Their Homework The appeal of online learning as an educational alternative is increasing. |
Registered Rep.
July 13, 2010
Susan Konig |
BOMs Work More, Earn Less In the 1970s through the early 1990s, plenty of financial advisors hoped one day to become branch managers. |
The Motley Fool
April 9, 2007
Rich Smith |
On Lemmerz and Lemmings If the news from the automotive wheelwright was so good, why was the stock down by major double digits? |
