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Insurance & Technology June 20, 2007 Peggy Bresnick Kendler	Industry Leaders Discuss The Opportunity Of Web 2.0 By enabling a higher level of user empowerment, Web 2.0 tools promise to revolutionize business collaboration and consumer interactions in the insurance industry. But adoption has moved slowly.
Bank Systems & Technology March 30, 2007 J. Nicholas Hoover	Adoption of Web 2.0 Is Taking Off, But Some Firms Are Still Reluctant Business technologists are concerned about security, return on investment and their staffs' skill in implementing and integrating new Web tools. While some financial services companies are plunging into Enterprise 2.0, it still is an emerging technology.
Bank Systems & Technology November 1, 2007 Nancy Feig	Banks Are Creating a New Kind of Customer Intimacy With Web 2.0 and Social Networking Web 2.0 and social networking are taking the world by storm, and the banking industry is beginning to get in on the game.
Wall Street & Technology April 28, 2007 J. Nicholas Hoover	Wells Fargo Taps Web 2.0 The financial services firm is using blogs, wikis and even Second Life's virtual world to connect employees and customers.
Wall Street & Technology December 18, 2007 Melanie Rodier	Wall Street Firms Increasingly Adopt Web 2.0 Financial institutions make Web 2.0 applications and services more compelling to their investors and employees.
Bank Systems & Technology May 25, 2006 Phil Britt	Investing in Customers' Futures? Banks have failed to heed customer demands for online financial planning capabilities.
U.S. Banker May 2007 Rebecca Sausner	Web Collaboration: Wouldn't Wikis Be Wicked Wonderful? Wikis are an intriguing collaborative tool, and Wells Fargo is leading the charge in experimenting with them. But wikis use among financial institutions may always be limited to internal use.
Bank Technology News March 2002 Karen Epper Hoffmann	Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...
InternetNews August 13, 2004 Michael Singer	Blogs: The Marketing Killer Executives are seeing dollar signs in RSS feeds, as corporations are no longer relying solely on the official corporate statement to get the message out.
InternetNews April 11, 2008 Susan Kuchinskas	Web 2.0 in Enterprise Needs a Lock Sans security controls, company-hosted blogs and wikis make it all too easy to post malware. Then, the trusting, sharing culture of Web 2.0 encourages others to click on the link.
Information Today February 21, 2006 Paula J. Hane	Stellent Adds Support for Managing Wikis, Blogs, and RSS Stellent, Inc., a provider of enterprise content management solutions, has added support for managing wikis and blogs to its Stellent Universal Content Management system.
InternetNews December 8, 2006 Sean Michael Kerner	Ward Cunningham, Wiki Creator, Eclipse Dir. of Committer Community Development A conversation with Ward Cunningham, creator of the wiki.
Bank Systems & Technology March 31, 2005 Phil Britt	Automated Teller Machines for the 21st Century Though ATMs were first introduced in the '70s, today, most banks still rely on pretty much the same technology, which offers hard-to-read text menus, limited account information and slow processing times. But Wells Fargo Bank is changing all that.
Bank Technology News October 2008 Glen Fest	Going Commercial with Web 2.0 Banking institutions are developing new systems that promise to bring the rich Internet application experience into corporate banking portals with the advanced Web design and interactive features found on consumer sites.
Bank Systems & Technology November 1, 2007 Nancy Feig	A Glossary of Web 2.0 Terms for Banks Defining Web 2.0 terms such as wiki and mashup.
Bank Systems & Technology August 1, 2007 Nancy Feig	Banking Customers More and More Mistrustful of Financial Institutions It's not just security breaches that are causing consumers to lose faith in their financial institutions. Consumers in general are more demanding, and this attitude spills over into the relationships they have with their banks.
Bank Systems & Technology November 1, 2005 Deena M. Amato-McCoy	One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty.
Bank Technology News March 2009 Chris Costanzo	A Simple Concept, A Complex Solution Few banks have introduced blogs, but more may consider the format now that two of the nation's largest banks, Bank of America and Wells Fargo have taken the plunge.
Searcher April 2003 David Mattison	Quickiwiki, Swiki, Twiki, Zwiki and the Plone Wars Wiki as a PIM and Collaborative Content Tool
Wall Street & Technology January 24, 2007 Lauren Gibbons Paul	Web 2.0 Enriches Applications and Services, Making Them More Compelling to Users One of the hottest buzzwords of late, Web 2.0 refers to Rich Internet Applications that use the Internet as a platform to create interactive user interfaces that resemble PC-based applications. Typically, RIAs emphasize online collaboration among users.
Bank Systems & Technology March 29, 2006 Phil Britt	Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service.
Bank Systems & Technology June 26, 2006 Deena M. Amato-McCoy	Closing the Door on Criminals Banks need a consistent approach to fraud assessment and prevention, otherwise they will never truly get ahead of the problem.
The Motley Fool April 23, 2004 Phil Wohl	Wells Fargo Opens the Vault Wells Fargo announced record earnings on Tuesday, and big banks such as Bank One, U.S. Bancorp, Bank of America, and Washington Mutual have all reported extremely positive results in recent months.
Bank Technology News December 2007	Small Business: Taking Small Biz To The Web -- Again Two reports this year on small-business Website usability and effectiveness, found that while many banks are revamping their sites, most are still spinning their wheels.
Searcher June 2007 Lark Birdsong	Sports Wikis: Who's on First? The wide and varied uses of wikis for communicating information on sports.
Bank Systems & Technology July 1, 2005 Maria Bruno-Britz	Branch In a Box As financial technology matures, banks are beginning to reevaluate the manner in which they utilize their ATMs. As a result, the ATMs of the future will provide users with a much richer banking experience than ever before.
Bank Systems & Technology May 1, 2006 Peggy Bresnick Kendler	Search Engine Optimization An interview with three industry experts on how, by utilizing search engine-based marketing, innovative banks can drive qualified traffic to their Web sites.
Bank Technology News October 2007 Glen Fest	Small Business: Adapting Retail to Digital Biz Apps Progress is being made in adapting consumer features into the small business realm, rather than using stripped-down corporate banking tools.
Bank Systems & Technology January 31, 2006 Peggy Bresnick-Kendler	Demographic Trends How are retail banking customer demographics changing? What is the significance of these trends?
InternetNews April 25, 2006 Michael Hickins	Social Networking Comes to the Enterprise CustomerVision introduces wiki-based technology to help companies implement knowledge management programs.
Bank Systems & Technology December 1, 2005 Phil Britt	High Tech, High Touch and High Net Worth As banks attempt to expand their private banking operations to attract high-net-worth customers, they're enhancing their support technologies to provide better customer service, improve profitability, and expand product and service offerings.
Bank Systems & Technology May 19, 2009 Maria Bruno-Britz	Performance and Productivity Management Key to Banks' Long-Term Survival Banks are starting to exploit new technologies to enable them to monitor employees' performance in a more automated fashion.
InternetNews October 27, 2006 Michael Hickins	Why Wikis Are Conquering The Enterprise The success of Wikipedia has led companies to rethink how they manage the creation of value and the distribution of information.
Bio-IT World April 2007 Leach & Tedeschi	If THEY Build It, THEY Will Come Biopharma companies have many lessons to learn from the emerging and maturing Web 2.0 technologies. While social networking will help foster the exchange of ideas, sharing data remains one of the biopharma industry's greatest challenges.
Bank Systems & Technology May 4, 2010 Matt Gunn	Wells Fargo Expands Popular Small Biz Mobile Banking Program The bank has been seeing double-digit growth every month for for its small business mobile banking offering.
Bank Technology News April 2005 Shane Kite	Cross-selling: Toppling Silos Key To Wells' Web Success Breaking down tech and cultural divides between corporate and consumer divisions, as well as providing more transparency for customers, is leading to greater overall use of the bank's portal.
Bank Technology News May 2002 Maria Bruno	What Machines Just Can't Do State-of-the-art technology cannot disguise, or undo, the harm inflicted by even one ill-tempered bank customer service representative...
Bank Technology News January 2005 John Adams	On-Line Foreign Exchange: Wells, S1 Tag Team International Trade International trade is growing by leaps and bounds for Wells Fargo, which hopes a Web-based foreign exchange alliance with S1 will place it firmly ahead of the curve as cross border business banking continues to grow.
Bank Systems & Technology August 1, 2007 Katherine Burger	Bank IT Organizations Must Balance Risks and Rewards of Technology Innovation Banks that seek competitive advantage through technology innovation must balance the risks with the marketing opportunities.
Bank Technology News August 2007 Janey Place	Mobile Banking Needs A Leader The mobile channel can invigorate products, appeal to a new demographic, lower costs and improve customer service. But, it is another in a long list of channels that banks must build and support.
Bank Systems & Technology May 8, 2007 Deena M. Amato-McCoy	Fear Of Identity Theft Discourages Consumers From Banking Online Proactive security measures increase online banking confidence and use, study says.
Bank Systems & Technology August 3, 2005 Peggy Bresnick Kendler	Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes.
Bank Systems & Technology May 6, 2004 Peggy Bresnick Kendler	Wealth Management Affluent investors typically overlook banks as a source for personal financial advice.
InternetNews September 22, 2009	IBM Gives Lotus Connections a Web 2.0 Makeover IBM on Tuesday announced a series of new social networking tools and features for its Lotus Connections 2.5 software, giving users an opportunity to better customize and manage their collaborative enterprise applications.
ONLINE Nov/Dec 2009 David Stuart	Social Media Metrics Social media has been adopted by every type of library in recent years, from small special libraries to large national ones.
Bank Technology News June 2002 Jan Jaben Eilon	Small Business Entices Marketers With over 5 million small businesses in America, banks are realizing the potential in this market.
InternetNews July 26, 2004 Michael Singer	IT Heavies Lifting Dollars For Blogs Microsoft, IBM and other tech players see dollar signs, chances for business in advancing social networking.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Small Biz Offers Big Opportunity Wells Fargo adds Employer Direct Pay, a small-business offering, reflecting wider industry focus on the segment.
Bank Systems & Technology March 27, 2008 Sherree DeCovny	Banks Struggle to Cross-Sell Online Recent studies reveal that many financial institutions still fail to fully leverage the online channel to sell and cross-sell products.
Fast Company September 2000 George Anders	Power Partners The early Internet economy involved startups that vowed to render corporate "dinosaurs" obsolete. Today, the most ambitious online players are those dinosaurs. The future belongs to partnerships. Wells Fargo is inventing the future with young dotcoms.