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CIO January 1, 2007 Robert McMillan	Ready to Produce IMs in Court? Companies that do not keep close tabs on PDAs, instant message conversations and other forms of electronic data may soon be in for a nasty surprise, should they find themselves in court.
Wall Street & Technology January 5, 2007	IM Invasion A new TowerGroup research note explores the pervasiveness of instant messaging in securities firms and discusses the reasons behind its popularity.
InternetNews March 29, 2004 Robyn Greenspan	IM Spam Expected to Triple As if spam wasn't annoying enough, unwanted messages are popping up on instant messaging screens too.
PC World May 30, 2002 Frank Thorsberg	Instant Messaging Etiquette Follow our ten tips for proper IM manners...
InternetNews November 10, 2005 Tim Gray	IM Use Is Surging, Says (IM Provider) AOL The popularity of instant messaging continued to grow this year, as many Americans embraced the technology both for personal and business purposes, according to a new survey.
PC Magazine September 15, 2003	Mass IM One billion messages here, one billion there, and soon you're a broadcaster. That's the thinking behind a new enterprise messaging service designed to turn instant messaging into instant broadcasting.
InternetNews September 2, 2004 Roy Mark	Study: Workers Find IM a Mixed Blessing As workplace instant messaging use increases, most find it a positive, although concerns linger.
InternetNews July 19, 2005 Sean Michael Kerner	IM Accounts to Number in The Billions Instant messaging and enterprise instant messaging should continue to grow.
The Motley Fool August 24, 2004 Alyce Lomax	IM Gets Down to Business An AOL survey shows, not surprisingly, that instant messaging (IM) is on the rise. Soon, younger workers may prefer IM to the telephone. Perhaps corporations had better think about their IM policies.
InternetNews October 15, 2004 Sean Michael Kerner	Enterprising the Instant Message Research looks at the use of public Instant Messaging during the workday over those implemented by corporations.
CIO September 15, 2003 Geoffrey James	Auditing the Chat Line You've got instant messaging. And the accountants and regulators may want to take a look at it someday. Especially if you are in the financial services industry, instant chat missives are subject to the same kinds of document retention rules that govern paper documents and e-mail messages.
AFP eWire January 10, 2005	Instant Messaging: The Next Online Donation Tool? Even though you're probably not maximizing the potential of email with donors, are you recognizing that IM and mobile text messaging is rapidly catching up to email in usage?
Inc. October 2005 John Fried	Is Instant Messaging an Instant Menace? IM, e-mail's little brother, isn't just for teenagers anymore. But it causes some problems in a corporate environment.
InternetNews July 1, 2005 Susan Kuchinskas	MSN, Vodafone Entwine IM Systems The content player and carrier will let European users message from phone to PC and back.
InternetNews February 10, 2010	Microsoft Live Messenger Tops 300M Users Worldwide use continues to grow for the software giant's venerable instant messaging platform. So what's the problem?
D-Lib October 2006	Take Care in the Digital World How many users consider what they may be surrendering in the way of privacy for the conveniences afforded by new online services?
Inc. June 10, 2002 Anne Stuart	IM Etiquette 101 Read these tips for using instant messaging wisely at work.
PC World May 24, 2001 Tom Spring	Who's Reading Your Instant Messages? Privacy advocates warn of greater vulnerability as popular application migrates to more devices...
Managed Care August 2005	Who's Responsible For Controlling Costs? When it comes to controlling rising health care costs, consumers think the responsibility rests squarely on health insurance companies' shoulders, a new survey says.
Entrepreneur January 2003 Mark Henricks	Instant Mess Grab the spackle. Instant messaging is the latest crack in your business's security.
Bank Systems & Technology December 1, 2006 Nancy Feig	Instant Messaging Gets Delayed Treatment IM is spreading like wildfire in the business world because of its ability to provide real-time communications. One of the biggest questions surrounding business use of IM is whether to host your own service or use public IM services, such as AOL Instant Messenger.
InternetNews November 21, 2005 Tim Gray	Reuters Connects IM Players The new instant messaging service for financial institutions will save a paper trail for compliance purposes.
Wall Street & Technology July 26, 2004 Kerry Massaro	Fast Facts From Radicati Group Learn some statistics about instant messaging, e-mail and spam, and voice over internet protocol.
Insurance & Technology May 18, 2004 Julie Gallagher	SPIM Gaining Ground on Spam IM is becoming the conduit of choice for senders of unsolicited messages.
InternetNews August 10, 2009	E-Mail Violations the Focus of Security Concerns Businesses seem to be less concerned about social media, perhaps because e-discovery focuses on e-mail.
CIO August 15, 2003 Ben Worthen	NASD Rules Cement Need to Preserve Instant Messages Add saving instant messages to your Sarbanes-Oxley compliance to-do list. Since the Nasdaq this summer joined the New York Stock Exchange in requiring its members to save instant messages, there's a clear precedent for what documents need to be retained under the law.
Inc. June 13, 2002 Anne Stuart	IM Legal Primer Instant messaging is evolving into a serious business tool -- with serious legal and security risks as well.
InternetNews March 16, 2005 Tim Gray	FIMA Conference Focuses on IM Security The Financial Services Instant Messaging Association looks to vendors to secure enterprise IM networks.
CIO November 1, 2002 John Edwards	Sending a Message Instant messaging software goes corporate.
InternetNews October 5, 2005 Clint Boulton	IDC: IM Use is Booming in Business A research firm says the enterprise instant messaging market will more than double by 2009.
Entrepreneur December 2003 Mike Hogan	Let's Chat Instant messaging hits the road with the release of some new devices. For example, Cingular Wireless Interactive Messaging PLUS lets you text chat on RIM BlackBerry 950 and 957 handhelds and Good Technology's G100 for $20 to $50 per month, depending on usage.
CFO May 1, 2004 Esther Shein	Will IM Pay? Backers say instant messaging will revolutionize the way businesses work. They may be right.
Wall Street & Technology November 19, 2007 Melanie Rodier	Financial Services Outperform Other Industries in Records Management The financial services industry is doing a better job managing records than other industries, largely due to strict regulations.
CFO June 1, 2010 David McCann	Web Access Limits: Not Suitable for Work? SEC porn surfers shine a spotlight on rules for employee Internet access.
Entrepreneur February 2005 Mark Henricks	Falling Behind Has dependence on tech made us less productive?
Entrepreneur October 2004 Steve Cooper	It Figures 10/04 Statistics and their sources addressing: U.S. Living arrangements... Overseas outsourcing... Office use of instant messaging... etc.
The Motley Fool April 1, 2004 Tim Beyers	The Business End of IM Instant Messaging gets bigger every day, partly do to the effect spam is having on email. For real investment opportunity to arise in this market, spim must be stopped.
Fast Company Sarah Kessler	Two Days In, Tumblr Users Have Sent 9 Million Instant Messages Tumblr's new instant messaging feature, which it launched to a limited pool of users on November 11th, is gaining momentum.
InternetNews July 13, 2007 Sean Michael Kerner	Will You Marry Me? :) The little smiley face :) and its cousins, known in most circles as Emoticons, turn 25 this year.
Managed Care November 2003	Double-digit increases continue for health benefits Despite some slowing in the trend, employers can still expect to face the fifth straight year of double-digit increases for employee health care benefits. Towers Perrin surveyed 200 businesses with an average workforce of 7,200 to find that a 12-percent increase in costs is expected in 2004.
PC World May 22, 2007 Liane Cassavoy	Meebo Tops in Web-Based IM Services Six free online instant messengers: eBuddy, ILoveIM, Imhaha, Kook IM, Meebo, and RadiusIM.
Bank Technology News December 2002 Mark Bruno	Taming the Wild Frontiers of Instant Messaging A technology initially meant for teenagers, instant messaging is sweeping the financial world so fast it's become difficult to control. Hip to a hot new communication tool, financial executives are intent on benefitting from its power firmwide.
New Architect March 2003 Joseph C. Panettieri	Instant Payback Despite standards concerns, corporations look to unlock the value in instant messaging
PC World July 19, 2002 Frank Thorsberg	Is IM a Sieve for Corporate Secrets? Businesses find instant messaging both help and headache, when security concerns surface.
Wall Street & Technology April 27, 2004 Ivy Schmerken	Hedging the Risk of Instant Messaging While hedge funds enjoy the simplicity of trading via IM networks, compliance and reliability concerns have them seeking IM products with built-in archival systems.
PC World November 2005 Erik Larkin	Threat Alert: Instant Messaging Attacks Worms disguised as harmless links or attachments wriggle through chat software.
InternetNews January 3, 2006 Clint Boulton	Symantec Sets Sights on IMlogic Security software maker Symantec is offering to acquire IMlogic, the top provider of enterprise instant messaging software.
The Motley Fool February 21, 2006 Alyce Lomax	AIM Aims for Business Time Warner's AIM hopes corporate users will pay up.
InternetNews August 24, 2005 Tim Gray	In Any Language, IM Worm a Pain A new "multiple language" smart worm is spreading through Instant Messaging. It is a new variant of the Kelvir instant messaging worm dubbed Kelvir.HI.
The Motley Fool June 10, 2004 Alyce Lomax	AOL Aims at Business Today, Time Warner's America Online unit, which offers the most popular instant messenger client, AIM, said it has teamed up with several companies to offer a more business-friendly version of the software.