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CRM
February 1, 2007 |
The Pulse: Which Group of Workers in Your Company Relies Most on Mobile Technology? A reader poll: Sales -- 65%... Service/Support -- 22%... etc.   |
CRM
October 1, 2007 |
The Pulse: Does Your Company Rely on Smartphones? The results of a reader poll about company smartphone use. |
CRM
July 1, 2005 |
The Pulse: How do Your Sales Force and Support Staff Interact? From a reader poll, a chart showing respondents' reporting chain for sales and support staff. |
CRM
August 1, 2006 |
The Pulse: How Do Guided Selling Tools Improve Your Business? A reader poll: 19% -- They help salespeople with complicated offerings... 23% -- They help us adhere to established business processes... etc. |
CRM
April 1, 2007 |
The Pulse: How Does Your Company Determine if Prospects Are Just Shopping Around or Are Actually Looking to Buy? Reader poll results -- We rely on our salespeople's instincts: 11%... Our marketing model is always correct: 1%... etc. |
CRM
January 1, 2006 |
The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums. |
CRM
September 1, 2006 |
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. |
CRM
May 1, 2006 |
The Pulse: What is your company's biggest security concern? A chart showing the results of this reader poll on IT security: Phishing... Spyware... Unattended Computers... Viruses... |
CRM
November 1, 2005 |
The Pulse: How Are You Using Blogs in Your Business? This reader poll shows what percentage of respondents are using and managing blogs and/or RSS feeds at their enterprise. |
CRM
June 1, 2007 |
The Pulse: Does Your Company Use or is it Planning to Use Speech Analytics? A chart depicting the results of this reader poll: We currently use speech analytics: 56%... We are planning to implement speech analytics in 2007: 1%... etc. |
CRM
August 2, 2004 |
The Pulse: Is your CRM initiative designed to... What's your CRM initiative designed to do, meet customer needs or internal needs? Results of a reader poll. |
CRM
May 2, 2005 |
The Pulse: Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise? A chart depicting what percentage of CRM readers provide their agents with a complete view of customers' company interactions. |
CRM
September 1, 2005 |
The Pulse: What is Your Company's Current Prospect Pursuit Plan? A chart representing reader responses depicting the percentages of companies' prospect pursuit plans. |
CRM
June 1, 2006 |
The Pulse: How effectively does your company measure the impact of online campaigns? Here is a graph depicting the results from this reader survey about quantifying the effectiveness of Internet marketing: We don't measure results... We could use improvement... We are very effective... We are satisfied... |
CRM
April 1, 2005 |
The Pulse: Which Department Within Your Organization is in Charge of Owning the Customer Experience? Marketing: 20%... Customer Service: 46%... Sales: 20%... etc. |
CRM
August 2, 2004 |
Chart: Give Call Center Agents the Data They Need to Sell What is the primary challenge for your contact center during calls? Results form a poll. |
Wall Street & Technology
June 19, 2008
Cory Levine |
Firms Resist Outsourcing Content Security New AIIM survey shows that firms are reluctant to adopt an out-of-house model for content security. |
CRM
January 21, 2005 |
Chart: What is the Most Important Initiative for Your Customer Service Organization in 2005? Here's a chart showing the breakdown of customer service initiatives by level of importance. |
CRM
December 20, 2004 |
The Pulse: What is Your Customers' Primary Touch Point Within Your Ogranization? A chart depicting the enterprise segments customers reach first. |
CRM
June 1, 2006
Coreen Bailor |
Kana Comes Home Perhaps CEO Michael Fields's most intriguing decision was to bring outsourced engineers back in-house at Web self-service specialist KANA Software. |
CRM
February 1, 2008 |
The Pulse What are your company's plans regarding data quality? |
CRM
October 1, 2005 |
The Pulse: How Much Risk do You Think Fraudulent E-mails Pose to Your Business? Readers weigh in on the importance of e-mail security. |
CRM
January 21, 2005 |
The Pulse: Are You Currently Using or Planning to Use... A chart depicting CRM delivery model options. |
CRM
December 1, 2007 |
The Pulse What do you think of viral marketing? |
T.H.E. Journal
December 2004 |
Desktops Chart comparing the latest desktop computers. |
CRM
August 1, 2005 |
The Pulse: What Are Your Data Security Problems? Readers weigh in on their data security issues. |
CRM
April 1, 2008 |
The Pulse How Does Your Company Handle its CRM Solution? |
CIO
November 1, 2005
Stephanie Overby |
Outsourcing's Image Problem Among 1,000 Americans surveyed, 72% said outsourcing is really about corporate greed. Yet the poll's overall findings contained many contradictions. |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
CRM
November 19, 2004 |
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. |
CIO
May 1, 2012
Maryfran Johnson |
Are CIOs Looking to Bring Outsourced IT Jobs Back In-House? Why CIOs are changing their outsourcing strategy to bring more IT jobs back in-house. |
PC Magazine
April 18, 2007
Helen Bradley |
Secrets of Readable Charts Measure for measure, a chart that can be easily read and understood will always win out over a chart that looks cool but says nothing or, worse, misleads. Here's are some tips to creating charts in Excel. |
InternetNews
November 10, 2004
Paul Shread |
Technical Analysis: The Stalemate Continues The market holds up well despite bad news. |
InternetNews
July 20, 2005
Paul Shread |
Technical Analysis: Nasdaq Nears Multi-year High The Nasdaq closed just under a four-year high on Wednesday. |
InternetNews
February 23, 2005
Paul Shread |
Technical Analysis: Techs Have Fallen and They Can't Get Up Nasdaq couldn't get past the first resistance level today. |
InternetNews
March 21, 2005
Paul Shread |
Technical Analysis: Nasdaq Finds Support The Nasdaq (first chart below) bounced at obvious support today, its 200-day moving average, ending back at the unchanged level (and its January low) by the close. |
InternetNews
August 9, 2004
Paul Shread |
Technical Analysis: Nasdaq Hits Oversold Levels On the daily chart, the Nasdaq is very oversold. When a bounce comes, it could be a strong one. |
InternetNews
July 12, 2006
Paul Shread |
Technical Analysis: Downtrend Resumes The Nasdaq and S&P are clinging to support. |
CRM
September 23, 2004 |
The Pulse How did you integrate your sales process with your CRM software? Here's a chart with survey answers. |
InternetNews
July 17, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize Now can they turn higher? |
InternetNews
March 7, 2006
Paul Shread |
Technical Analysis: Techs Continue Slide The Nasdaq nears major support. |
CRM
October 18, 2004 |
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. |
CRM
August 2, 2004
Coreen Bailor |
As the Call Center Outsourcing Debate Turns Companies are continuing to go ahead with their plans to locate contact centers offshore, despite the political clamor. |
InternetNews
July 11, 2006
Paul Shread |
Technical Analysis: Chips Lead the Way Higher Before the market turned on Tuesday, chip stocks were leading the way. |
Financial Advisor
December 2004
Jeff Hollowniczky |
Outsourcing By Multi-Client Family Offices Whether you are a multi-client family office (MFO), an existing single-family office or a comprehensive wealth management firm thinking of offering services to other families, one of the most crucial decisions you will face is which services to outsource. |
InternetNews
February 13, 2006
Paul Shread |
Technical Analysis: Techs Break Down The Nasdaq gave up a big support level on Monday. |
InternetNews
August 7, 2007
Paul Shread |
Technical Analysis: S&P Gets Stopped The S&P 500 stalled at a big level Tuesday. |
InternetNews
April 24, 2006
Paul Shread |
Technical Analysis: Techs Hang On The Nasdaq held onto important support levels Monday, but not by much. |
CRM
November 25, 2003
David Myron |
BPO: Northern Exposure According to a Datamonitor research report, U.S. call centers are packing up and moving north. |
Wall Street & Technology
January 5, 2006 |
More to Offshore Most financial institutions are not taking full advantage of the potential cost benefits of offshore outsourcing, according to a survey of global financial services companies. |
