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CRM
August 1, 2005 |
The Pulse: What Are Your Data Security Problems? Readers weigh in on their data security issues.   |
CRM
October 1, 2005 |
The Pulse: How Much Risk do You Think Fraudulent E-mails Pose to Your Business? Readers weigh in on the importance of e-mail security. |
CRM
April 1, 2008 |
The Pulse How Does Your Company Handle its CRM Solution? |
CRM
January 21, 2005 |
The Pulse: Are You Currently Using or Planning to Use... A chart depicting CRM delivery model options. |
CRM
November 19, 2004 |
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
CRM
October 18, 2004 |
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. |
CRM
April 1, 2005 |
The Pulse: Which Department Within Your Organization is in Charge of Owning the Customer Experience? Marketing: 20%... Customer Service: 46%... Sales: 20%... etc. |
CRM
September 23, 2004 |
The Pulse How did you integrate your sales process with your CRM software? Here's a chart with survey answers. |
CRM
November 3, 2003 |
Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry. |
CRM
December 20, 2004 |
The Pulse: What is Your Customers' Primary Touch Point Within Your Ogranization? A chart depicting the enterprise segments customers reach first. |
CRM
January 21, 2005 |
Chart: What is the Most Important Initiative for Your Customer Service Organization in 2005? Here's a chart showing the breakdown of customer service initiatives by level of importance. |
CRM
September 1, 2006 |
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. |
T.H.E. Journal
December 2004 |
Desktops Chart comparing the latest desktop computers. |
CRM
December 1, 2007 |
The Pulse What do you think of viral marketing? |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
InternetNews
November 10, 2004
Paul Shread |
Technical Analysis: The Stalemate Continues The market holds up well despite bad news. |
InternetNews
February 23, 2005
Paul Shread |
Technical Analysis: Techs Have Fallen and They Can't Get Up Nasdaq couldn't get past the first resistance level today. |
InternetNews
March 21, 2005
Paul Shread |
Technical Analysis: Nasdaq Finds Support The Nasdaq (first chart below) bounced at obvious support today, its 200-day moving average, ending back at the unchanged level (and its January low) by the close. |
InternetNews
July 20, 2005
Paul Shread |
Technical Analysis: Nasdaq Nears Multi-year High The Nasdaq closed just under a four-year high on Wednesday. |
InternetNews
August 9, 2004
Paul Shread |
Technical Analysis: Nasdaq Hits Oversold Levels On the daily chart, the Nasdaq is very oversold. When a bounce comes, it could be a strong one. |
InternetNews
July 12, 2006
Paul Shread |
Technical Analysis: Downtrend Resumes The Nasdaq and S&P are clinging to support. |
CRM
January 2004
David Myron |
The Customer-Centric Enterprise True CRM is creating an organization that revolves around its customers. But not just for customers' sake -- for the good of the company as well. |
CRM
June 1, 2005 |
The Pulse: Which Best Describes Your Agent Pool? A reader poll depicting where their agents come from: Completely outsourced... Completely offshore... A mix of in-house and outsourced... etc. |
CRM
September 1, 2004 |
The Pulse: Our main concern regarding customer data is... Pie chart showing responses to a survey about concerns over customer data. |
CRM
July 1, 2005 |
The Pulse: How do Your Sales Force and Support Staff Interact? From a reader poll, a chart showing respondents' reporting chain for sales and support staff. |
CRM
September 1, 2005 |
The Pulse: What is Your Company's Current Prospect Pursuit Plan? A chart representing reader responses depicting the percentages of companies' prospect pursuit plans. |
InternetNews
March 7, 2006
Paul Shread |
Technical Analysis: Techs Continue Slide The Nasdaq nears major support. |
InternetNews
July 17, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize Now can they turn higher? |
CRM
February 1, 2007 |
The Pulse: Which Group of Workers in Your Company Relies Most on Mobile Technology? A reader poll: Sales -- 65%... Service/Support -- 22%... etc. |
PC Magazine
April 18, 2007
Helen Bradley |
Secrets of Readable Charts Measure for measure, a chart that can be easily read and understood will always win out over a chart that looks cool but says nothing or, worse, misleads. Here's are some tips to creating charts in Excel. |
CRM
October 2003
Ginger Conlon |
How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions. |
InternetNews
July 11, 2006
Paul Shread |
Technical Analysis: Chips Lead the Way Higher Before the market turned on Tuesday, chip stocks were leading the way. |
InternetNews
February 13, 2006
Paul Shread |
Technical Analysis: Techs Break Down The Nasdaq gave up a big support level on Monday. |
InternetNews
April 24, 2006
Paul Shread |
Technical Analysis: Techs Hang On The Nasdaq held onto important support levels Monday, but not by much. |
InternetNews
August 7, 2007
Paul Shread |
Technical Analysis: S&P Gets Stopped The S&P 500 stalled at a big level Tuesday. |
InternetNews
June 1, 2004
Paul Shread |
Technical Analysis: Support Holds And sentiment remains supportive. |
InternetNews
June 10, 2005
Paul Shread |
Technical Analysis: Techs Continue to Struggle The Nasdaq needs to take out 2100. |
InternetNews
June 23, 2004
Paul Shread |
Technical Analysis: Breakouts The Nasdaq was the only holdout. |
InternetNews
December 14, 2005
Paul Shread |
Technical Analysis: S&P Hits Headwinds The S&P was stopped at long-running resistance Wednesday. |
InternetNews
January 23, 2006
Paul Shread |
Technical Analysis: Techs Hang On The Nasdaq held an important support level Monday. |
InternetNews
March 6, 2006
Paul Shread |
Technical Analysis: Bulls Get Tested The Nasdaq faces its first support test in a while. |
InternetNews
April 25, 2006
Paul Shread |
Technical Analysis: Techs Cling to Support The Nasdaq continued to hold important support levels Tuesday. |
InternetNews
May 1, 2006
Paul Shread |
Technical Analysis: Techs Return to Support The Nasdaq finds itself back at 2300 once again. |
InternetNews
May 19, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize At least the indexes have stopped falling. |
InternetNews
July 7, 2006
Paul Shread |
Technical Analysis: Dow Leads to the Downside But the techs are right behind. |
InternetNews
July 13, 2007
Paul Shread |
Technical Analysis: Finally The S&P finally sets a new all-time high. |
InternetNews
August 27, 2007
Paul Shread |
Technical Analysis: Pullback Stocks pulled back on lower volume Monday. |
InternetNews
August 3, 2004
Paul Shread |
Technical Analysis: A Turn Back Down The Nasdaq is behaving poorly. |
InternetNews
August 4, 2004
Paul Shread |
Technical Analysis: Market Finds Support And option traders blink. |
