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The Motley Fool April 20, 2007 Selena Maranjian	Kicking a Bank's Tires When you're checking out a bank, don't just look for the one that's offering new customers the shiniest toasters. Here are some questions to which you should seek answers.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Systems & Technology February 1, 2007 Jonathan Velline	At Your (Self) Service Banks' top priority should be developing self-service solutions that improve service and add tangible value for customers.
The Motley Fool January 19, 2007 Dan Caplinger	Banks Need Your Fees The best way to avoid fees is to make sure you understand what fees your bank charges for certain transactions or activities before you need them.
The Motley Fool February 3, 2004 Selena Maranjian	Kicking a Bank's Tires When you're checking out a bank, don't just look for the one that's offering new customers the shiniest toasters. Here are some questions to seek answers to.
The Motley Fool June 23, 2005	Kicking a Bank's Tires Not all banks will serve you well. Be smart and choosy. Here are some questions to seek answers to.
The Motley Fool September 14, 2007 Dan Caplinger	Those Dirty Banks! Banks can raise their ATM fees, but you don't have to pay them.
The Motley Fool February 23, 2006	Free Checking Isn't Necessarily Good If you see a bank offering free checking, you should jump in and sign up, right? Not necessarily.
The Motley Fool May 30, 2007 Dan Caplinger	Get Paid to Save and Invest Credit cards aren't the only way to get cash back. Banks and brokers want your money, and they're willing to pay you for it.
Bank Systems & Technology December 23, 2007 Michael Ellison	Three Ways to Improve Retail Bank Web Sites Here are some best practices that would make bank Web sites easier to use and more valuable to customers and prospects.
U.S. Banker May 2002 Mark Bruno	Digital Imaging Picks Up Steam Banks across the nation suddenly are working very hard to implement the long-promised technology of check imaging...
Reason April 2002 Mike Lynch	Finance on the Fringe America's check cashers don't exploit the poor; they serve them...
U.S. Banker June 2007 Keith Lewis	Giving the 'You Generation' The ATM Relationship It Craves Institutions are now working to enhance the usability experience anywhere or any way consumers choose to bank: at the branch, at the ATM, on the Web and via mobile phone.
CRM December 20, 2011 Kelly Liyakasa	SalesNexus Ups Lead Stream CRM solutions company's partnership with LeadFerret gives users access to hundreds of leads per month.
The Motley Fool January 28, 2005	How to Avoid Breaking the Bank Why pay more than you need to -- to your bank, of all things?
Bank Technology News February 2002 Louise West	Good News for CRM and Outsourcing Vendors Despite the economic slump, banks in Europe are still prepared to spend on certain areas of IT...
U.S. Banker May 2007 Kenneth Long	Reinventing the Checking Account Banks that haven't reinvented their checking accounts to better serve their customers, thus more firmly sealing them to the institutions, may soon find they have fewer customers about which to worry.
The Motley Fool March 4, 2008 Mary Dalrymple	How to Waste $36 Billion Consumers with checking and savings accounts squandered away $36 billion in fees in 2006.
The Motley Fool April 25, 2007 Mary Dalrymple	Hey, Give Me My Money! Fewer check processing sites means that, for consumers, more deposit checks get categorized as "local." That means more of your checks must be deposited under the two-day rule instead of the five-day rule.
Bank Technology News May 2003 Robert Kapler	Getting Serious About Check 21 Banks rev up technology as legislation gets closer
Bank Technology News August 2007 John Adams	ATMs: Pushing the Envelope, Straight into the Dustbin Wells Fargo and Bank of America are among the banks slowly deploying technology that allows for envelope-free cash deposits, a move that could shorten lines at branches.
Bank Systems & Technology August 2, 2005 Deena M. Amato-McCoy	The Tailored Sell Tired of losing customers to competitors, many banks are restructuring corporate cultures and making customer-centric, cross-selling marketing strategies an enterprisewide priority.
Fast Company October 2004 Alan Deutschman	The Check-Clearing Quagmire Soon, it won't take a week to clear a check. Checking will finally enter the digital era on October 28, when the Check Clearing for the 21st Century Act takes effect.
Bank Technology News January 2005 Michael Sisk	The Post-October 28 World: It's Time for a Reality Check on Check 21 Believe it or not, there are still many misconceptions about the law among the public, which banks must battle as they gradually implement new checking technology.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
Bank Technology News April 2001 David Rountree	Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly...
CRM August 2005 Jim Dickie	Demystifying the ROI of CRM Know your firm's biggest pain points and determine how damaging they can be to your business if left untreated. First identify the problem, then find the solution -- and CRM ROI will then become a much simpler matter.
U.S. Banker March 2007 Michael Dumiak	Email: Don't Shoot The Messenger Yes, broadband video and marketing blogs are here. Suggestions? First, banks need to finally get email marketing right. And the newest innovation is "stamped" email.
Bank Technology News May 2002 David Rountree	CRM the Hard Way Banks that are capitalizing on the wealth of CRM technology that does work are peopled by managers willing to work at it, every day...
Bank Technology News June 2001 Jan Jaben-Eilon	Looking for Payback from CRM For banks, good CRM starts with a good business culture...
Bank Technology News February 2007 Glen Fest	Conversion's the Word In '07 e-Payments Drive For financial institutions electronic remittance, automated exceptions, back office conversion and other breakthroughs appear on the horizon as the next phase for remote capture.
CRM August 12, 2011 Hory Sankar Mukerjee	Success with CRM Three principles to further connections with customers.
The Motley Fool October 20, 2006 Dan Caplinger	Earn More on Your Money Scour the nation to find the best savings rates: the rates that local bank branches offer are often lower than the rates you can find at banks with a national customer base, especially online banks.
The Motley Fool June 12, 2007 Tim Beyers	Yield to Yourself There's a reason famed scientist Albert Einstein called compound interest the most powerful force in the universe. Get it working in your favor with the accounts you use most.
Bank Technology News April 2001 David Rountree	Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly...
Bank Technology News September 2002 Karen Krebsbach	Following The Money Banks are gunning for a larger share of the $9.2 billion wired home annually by Mexican nationals in the U.S. But the Mexican government, with its own remittance plan, could be the dark horse in this race.
U.S. Banker October 2001 Mark Bruno	Internet Banks Broaden Product Lines Doing business on the Internet -- and only the Internet -- is getting trickier and trickier for some financial institutions. Many have altered their core businesses over the past year and expanded into new areas to protect themselves during difficult economic times...
Bank Systems & Technology January 7, 2005 Ivan Schneider	Cut the Fee, or Wait and See? Find out what the CCAF act would do for banks and banking customers.
Bank Systems & Technology December 1, 2005 Phil Britt	High Tech, High Touch and High Net Worth As banks attempt to expand their private banking operations to attract high-net-worth customers, they're enhancing their support technologies to provide better customer service, improve profitability, and expand product and service offerings.
The Motley Fool November 15, 2005 W.D. Crotty	NetBank, Net Loss Quarterly results show the virtual banking service struggling. Investors, for now, would be wise to look elsewhere for banking industry investments.
CRM July 1, 2009 Jim Dickie	CRM in the Palm of Your Hand Three factors are combining to (finally) drive interest in mobile CRM.
Bank Technology News October 2001 Amy Newell	CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it...
U.S. Banker October 2001 Mark Bruno	Non-Existent Danger Visa says it will start pushing one of its newest services just in time for the holiday shopping season: Verified by Visa. It's just one more gimmick designed to make anxiety-ridden consumers feel safer about using their credit cards for Internet purchases...
CRM November 30, 2012 Brian Kardon	How Will CRM Evolve? Companies like Dell, ADP, EMC, and SunTrust are using the power of predictive analytics to enable their sales teams to focus on the customers most likely to buy.
U.S. Banker June 2007 Lee Conrad	Banks' Insurance Operations: Are Painful Lessons Paying Off? Banks clamored for years for the right to underwrite and sell insurance, but few have proven adept at it. There are signs of progress, however, as some banks embrace the brokerage side and gain revenue.
The Motley Fool October 13, 2004 Selena Maranjian	Bye-Bye, Canceled Checks New "Check 21" rules may soon be changing how your bank serves you.
Bank Technology News August 2006 Michael Dumiak	Image Capture: Scanning a Trend: Banks See Buy in Banks expect that companies, particularly those with disperse footprints, will demand remote-deposit image capture services.
CRM August 22, 2014 Chuck Ganapathi	A Back-to-Basics Guide to CRM Adoption When we realize that CRM systems have been optimized for the company and not for the end users, we can change our approach to create a mutually beneficial process and outcome.
Bank Systems & Technology June 2, 2007 Maria Bruno-Britz	Acquisition Obsession Results In Bank Deposit Growth Deposits have been dropping off at U.S. banks for years. And according to a recent study, there is no one technology or formula that banks can follow to reverse the trend.
CRM February 1, 2007 Colin Beasty	Required Reading: Staying Out of the Spam Folder Book Reviews: E-Mail Selling Techniques by Stephan Schiffman... Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty by Harvey Thompson... Run With the Bulls Without Getting Trampled by Tim Irwin...