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CRM
November 2003
Ginger Conlon |
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics.   |
IndustryWeek
April 1, 2002
Richard Osborne |
New Product Development -- Lesser Royals The customer may be king, but too often he's given less than the royal treatment... |
IndustryWeek
April 1, 2002
David Drickhamer |
Logistics And Distribution -- Rough Road Ahead Logistics and distribution managers face an unmarked path in their pursuit of a strategic advantage... |
CRM
February 2003
Ginger Conlon |
Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results. |
CRM
September 2015
Michael Vickers |
Is Your CRM System Aligned with Your Entire Business? For peak efficiency, your enterprise solution needs to wear many hats |
CFO
July 1, 2003
Alix Nyberg |
Buyer Be Aware Overbuying and elusive ROI measures plague CRM, yet customers continue to sign on. |
IndustryWeek
September 1, 2005
Tonya Vinas |
IW Value-Chain Survey: A Map Of The World A 2005 Value-Chain Survey sets benchmarks for global manufacturers in procurement, new product development, supply-chain planning and logistics. |
CRM
September 19, 2014
Bryan Collins |
The Zen of a Connected Business Six benefits of integrating CRM and enterprise resource planning. |
InternetNews
August 10, 2004
Michael Singer |
Player Gets Smarter with CRM SmartCompany enters the hosted applications market. The company said its differentiating feature is that it covers the entire company, not just the sales force. |
CRM
May 3, 2004
Jason Compton |
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. |
CRM
November 1, 2007
Marshall Lager |
Market Focus: Technology -- The Simple Truth about Complex Manufacturing Tech firms need CRM as much as any other company - and sometimes even more. |
IndustryWeek
April 1, 2002
David Drickhamer |
Getting Down To Brass Tacks Value-chain management moves from dream to reality... |
IndustryWeek
April 1, 2002
Jill Jusko |
Procurement -- Not All Dollars And Cents Despite the downswing in the economy, manufacturers continue to strive for collaborative procurement partnerships... |
CRM
February 2014
Leonard Klie |
Law Firms Make the Case for CRM Sixty-three percent of firms plan additional investments in 2014, LexisNexis research finds. |
CRM
July 2003
Lisa Picarille |
Sometimes the Sequel Is Better Tigerpaw Software has released an updated version of its flagship CRM suite. Tigerpaw Business Suite is a group of integrated CRM software modules for contact management, sales management and quoting, tracking customer service, and controlling inventory. |
CIO
August 1, 2003
Edward Prewitt |
The Management Toolkit Balanced Scorecard, benchmarking, core competencies -- companies' use of these management tools and techniques and many others has boomed since the start of the recession in 2000, according to a survey conducted by consultancy Bain. |
CRM
May 1, 2003
Jim Dickie |
Is Less Better Than More? Small CRM implementations are often more successful than large ones. |
IndustryWeek
November 1, 2008 |
The Future of Manufacturing A forward-looking analysis of the trends, management strategies and best practices that will help U.S. manufacturers compete successfully. |
CRM
January 21, 2005
Colin Beasty |
Required Reading: Tracking the Evolution of CRM In the most recent collaboration by Accenture's CRM strategists, Defying The Limits: Mastering High Performance CRM takes a unique vantage point for surveying the past, present, and future of CRM. |
CRM
September 19, 2014
Sameer Bhatia |
5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success. |
CRM
April 14, 2003
Tom Richebacher |
The Art of Customer Profitability Analysis How to remove the roadblocks to learning the true value of your customers. |
Wall Street & Technology
September 18, 2006 |
CRM for Investment Managers ProTrak International released version 4.0 of its ProTrak Advantage customer relationship management solution. Advantage 4.0 adds new functionality as well as enhancements to the search and navigation features. |
CRM
February 2, 2004 |
Why CRM? An exclusive survey reveals the primary motivators for deploying CRM. |
CRM
January 1, 2008
Jessica Tsai |
Market Focus: Manufacturing -- Customers, Meet Your Makers Thanks to increased adoption of CRM, manufacturing is putting things together. |
CRM
August 27, 2003
Lisa Picarille |
Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts. |
CRM
November 3, 2003
Martin Schneider |
News in Brief A report by Aberdeen Group says that more companies are taking a serious look at the hosted model... the worldwide analytic applications software market is forecast to reach more than $4.8 billion by 2007... financial services firms need to invest in next generation CRM technology... etc. |
CFO
March 17, 2003
Peter Krass |
Once More, Without Reeling CRM has stumbled, but the next round may produce better results. |
U.S. Banker
February 2002
Eby Raj Seshadri & Corey Yulinsky |
Quick-Return CRM There are ways to improve customer relationship management without spending huge amounts of money. McKinsey consultants argue that CRM should be more mining of profits than of data... |
CRM
October 1, 2003
Paul Greenberg |
A Commonwealth of Self-Interest CRM initiatives will succeed only if users see value in using them. |
Food Engineering
July 18, 2006
Kevin T. Higgins |
Standardization: The next frontier Standardized parts could lower costs and inventory requirements, but food-plant maintenance teams aren't interested in just rock-bottom options. |
CRM
December 13, 2004 |
Aviall Services Uses CRM to Improve Collaboration--and Revenue An interview with Aviall Service's director of business systems development on why they chose CRM and how the process unfolded. |
CRM
July 14, 2015
Javier Peralta |
Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system. |
CRM
May 1, 2003
David Myron |
Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research. |
IndustryWeek
February 1, 2002
Doug Bartholomew |
CEO Of The Year -- The King Of Customer Tom Siebel's obsessions with customer service and technology have led to the founding of a successful company and a burgeoning industry... |
CIO
March 1, 2002
Lorraine Cosgrove Ware |
IT Spending Under pressure to limit IT spending, CIOs stick to core projects... |
CIO
September 1, 2005
Edward Prewitt |
CRM Gains Ground as Management Tool The popularity of customer relationship management reflects two trends: an increased focus on customers and better knowledge of how to do CRM right. |
CRM
December 2011
Leonard Klie |
SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners. |
Food Engineering
July 1, 2009
Kevin T. Higgins |
Replacement Parts Survey: Processors Remain Cautious in an Era of Uncertainty More than a third of industry professionals surveyed for the 2009 Replacement Parts and Components Trends Survey say their programs have been disrupted, with potentially serious consequences down the road. |
Wall Street & Technology
March 19, 2007
Bressler & McDonnell |
How CRM Helps Merge Firms' Crucial Relationship and Intelligence Assets A merger can be a shrewd business move if executed properly, with revenue growth as its primary objective. To achieve that objective, having the right infrastructure in place to aggregate, manage and share relationship intelligence is critical. |
CRM
December 2005
Jim Dickie |
What's Hot, What's Not, and What's Next At year end we evaluate the impact of Software as a Service (SaaS), Siebel, and knowledge sharing and analytics. |
IndustryWeek
October 21, 2009 |
The Future of Manufacturing 2009 Manufacturing leaders chart the impact of the recession and identify the opportunities and risks facing the U.S. manufacturing sector in the years ahead. |
CRM
July 2005
Barton Goldenberg |
Real-Time CRM: A Business Revolution in the Making Three trends are bringing companies to the next logical step and will fuel the next major growth in CRM and help organizations respond to customers' needs in real time. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
CRM
December 2003
Ginger Conlon |
A Winning Formula Top executives from five leading vendors voice their opinions on how companies can unite sales and marketing to create a customer-centric organization. |
CRM
October 1, 2003
Lisa Picarille |
Vertical Focus: Professional Services Ask law firms, accounting firms, consultants, and financial services firms about CRM and most will tell you that the traditional CRM vendors are more focused on transaction-based customers than on billable clients. |
Bank Technology News
January 2008
John Adams |
Systems Integration: Command Center CRM Cross-departmental CRM platforms are becoming more and more important, handling enterprise customer data chores to tracking internal job performance. |
CRM
January 2012
Donna Fluss |
Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy. |
Inc.
January 2007
Michael Fitzgerald |
CRM Made Simple New software to supercharge your sales. |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
Food Engineering
July 2, 2007
Kevin T. Higgins |
5th Annual Replacement Parts and Components Survey: Processors Take a Cost-Driven Approach The role of purchasing managers in the spare parts and components process clearly is growing. |
