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Bank Technology News
April 2001
David Rountree
Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly... mark for My Articles similar articles
CRM
August 12, 2010
Glen Manchester
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. mark for My Articles similar articles
CIO
September 24, 2009
Thomas Wailgum
You Say IT, Forrester Says BT: What's the Difference? Forrester Research CEO George Colony wants to transform the term Information Technology to Business Technology. But will a new name really help bridge the gap between the server guys and the suits? mark for My Articles similar articles
Wall Street & Technology
July 18, 2006
Innovative Home Page Involves Fidelity Investments' Customers in Retirement Plan Development CIO Steven Elterich drives service improvements at the financial firm by utilizing the Internet, bringing in active traders and engaging customers to find out what would benefit them the most. mark for My Articles similar articles
CRM
December 16, 2011
Alan Trefler
Dragging the Conversation Back to the Customer Companies need to apply customer centricity to business and technological innovation. mark for My Articles similar articles