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CRM
May 7, 2015 |
NICE Expands Its WFM, Analytics, and Recording Solutions Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.   |
CRM
May 4, 2015
Maria Minsker |
Genesys Furthers Integration with Skype for Business Customers no longer have to sacrifice functionality due to a limited integration. |
CRM
March 20, 2012 |
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
CRM
June 1, 2012
Mike Sheridan |
From Contact Center to Next-Generation Engagement Center Companies must update and break down the silos in their operations and, more than ever, examine the state of their current company-customer relationships in order to stay competitive. |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
CRM
May 1, 2007
Donna Fluss |
Analytics Is the Answer What do contact center managers need to generate revenue? New tools and technologies. |
InternetNews
December 11, 2009 |
Google Zipping Ahead With Real-Time Search Google Search Appliance and the No. 1 search player's public site both get Tweet-enabled. |
CRM
December 2014
Leonard Klie |
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. |
CRM
March 2015
Maria Minsker |
The 2015 CRM Rising Stars: NICE Systems Innovates with Real-Time Analytics The veteran vendor is this year's comeback kid. |
CRM
July 6, 2012
Otavio Freire |
Enabling Social Collaboration with Social Compliance Monitoring, tracking, and reporting for risk management. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
InternetNews
October 4, 2010 |
Netezza Unveils Real-Time Security Tool New Mantra Vault application promises real-time data monitoring across multiple points in an enterprise to provide sophisticated predictive risk analytics. |
CRM
May 9, 2014
Peter Chase |
Leveraging Data to Drive Personalized Marketing Overcoming core obstacles is key to successful data integration. |
Bank Technology News
March 2011
Michael Sisk |
Are Banks Ready For Real-Time? Given banks' interest in real-time marketing, many vendors are trying to solve technology and business issues. |
Bank Technology News
February 2009
Brian Longe |
Customer Satisfaction Begins with a Single Compliance Solution Using a single technology platform to handle all of its compliance needs allows a bank to open new accounts and complete transactions more quickly through the solution's common database structure. |
InternetNews
May 5, 2004
Clint Boulton |
Easing Integration Pain a Big Blue Challenge Ratcheting up its battle with Microsoft in the mid-sized business space, IBM launched a new business integration server Wednesday geared to help smaller companies get business processes tapping in time with IT. |
InternetNews
March 23, 2009
Michelle Megna |
Skype Eyes Business Dollars With SIP Service Skype aims to make good on its promise to get a slice of the big business pie - and help eBay recoup on the VoIP unit's multi-billion-dollar price tag. |
U.S. Banker
March 2007
Paresh Amin |
Balancing Industry Mandates and Federal Regulations Financial companies need to consider compliance, business objectives and data security in a holistic manner. All three can be boiled down to one main requirement: determining what is happening to critical data. |
The Motley Fool
April 23, 2008
Tim Beyers |
Skype Has Bigger Fish to Fry eBay's Skype is introducing a $9.95-per-month global plan that will allow users to call out to any mobile or landline phone in 34 countries. |
CRM
January 2010
Donna Fluss |
Contact Center Innovation: What to Expect in 2010 Organizations must change their mission and culture to benefit from new technologies. |
CRM
June 2015
Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CRM
September 2015
Leonard Klie |
EBay Finds a NICE Way to Save NICE Systems' Interaction Analytics helps eBay Enterprise dramatically cut average handling times |
CRM
February 2, 2003
Martin Schneider |
The Real (Time) Deal Though many hold different opinions on just where real-time CRM business is going, all agree on one thing: The real-time enterprise is not a passing fad, but here to stay. |
CRM
July 25, 2013 |
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials. |
PHONE+
September 8, 2009 |
Skype Tackles Business Market Chief strategy officer Christopher Dean previews his VON Expo keynote speech and discusses the industry landscape. |
InternetNews
May 8, 2007 |
Skype Me on Salesforce.com? Skype is teaming up with SaaS leader Salesforce.com in an attempt to tease customers into deploying Skype with their Salesforce Web-based applications. |
InternetNews
February 14, 2005
Sean Michael Kerner |
Skype, Motorola Push VoIP The fruits of their partnership will include a variety of Bluetooth devices, as well as enable Skype Internet Telephony on certain Motorola devices. |
CRM
November 9, 2012
Ravi Vijayaraghavan |
Applying Data Analytics to Customer Interactions A three-part framework for making data work for your business. |
T.H.E. Journal
September 2005
Pan & Sullivan |
Promoting Synchronous Interaction in an eLearning Environment Cyber-instructors continually seek instructional tools that will hold students' attention, and make online communications more efficient and effective. Skype is the latest one to test. |
InternetNews
May 10, 2011 |
Microsoft Buys Skype for $8.5 Billion In its biggest buy to date, Microsoft is betting the billions it's spending to get Skype will translate into billions of users down the line. |
InternetNews
December 27, 2010 |
Skype Holiday VoIP Outage Explained Skype continues to investigate, but suggests that service outage in the days leading up to Christmas stemmed from supernode failure. |
PC Magazine
December 21, 2005
Nicole Price Fasig |
Skype Security Questioned Skype has already made waves in Voice over IP (VoIP) telephone service for consumers, but its more recent extension into the corporate arena has raised new issues. |
CRM
June 2013
Paul Hagen |
Drive Differentiation Through Your Ecosystem Engage employees, partners, and customers to gain a competitive edge. |
Entrepreneur
January 2006
Mike Hogan |
Skype's the Limit With better quality and features, Skype takes VoIP for your business calls to a new level. |
InternetNews
November 10, 2005
Dan Muse |
Microsoft, Cisco Find ICE Is Nice for VoIP Industry leaders say they will support the ICE methodology to deliver rich media connections across NATs and firewalls. |
CRM
March 7, 2014
Dmitri Novomeiski |
Is Integration Missing from Your Customer Experience Management Strategy? Four steps to get the most from this key business element. |
Investment Advisor
February 2008
Papa & Marks |
The New Paradigm Integrating operations and compliance. |
InternetNews
December 13, 2006
Nicholas Carlson |
EBay Vendors Demand to be Skyped So why aren't eBay and Skype fully integrated yet? |
CRM
April 3, 2013 |
Tracx Releases Social Leads to Tie Sales and Social The tool organizes people by where they are in the sales process and enables companies to target them at those levels. |
CRM
August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store |
IndustryWeek
March 16, 2011
Ebert et al. |
Managing Regulatory Challenges in a Global Marketplace Meeting requirements in emerging markets makes regulatory compliance an increasingly difficult issue for manufacturers. A new study sheds light on the challenges and how leading companies are meeting them. |
CRM
March 2003
Martin Schneider |
Is Real-Time for Real? Are vendors truly enabling businesses to operate in real time? Or is there still a long way to go? |
CIO
April 15, 2002
David L. Margulius |
How to Organize Your Agenda A starter kit for making your next I.T. integration project succeed... |
PC Magazine
December 29, 2005
Davis D. Janowski |
Skype 2.0 beta Get free video calling, a streamlined interface, and more with Skype's new beta. |
InternetNews
September 28, 2007
Larry Barrett |
Skype Grows Up With Devs in Mind Skype adds a Web service to let developers know it's more than just a place to make cheap phone calls. |
CRM
February 2011
Robert Wollan |
Pick a Strategy Before It Picks You Social media engagement requires a well-thought-out enterprise-wide approach. |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
The Motley Fool
January 27, 2009
Rick Aristotle Munarriz |
You're Selling the Wrong Verb, eBay Media outlets are speculating that eBay's online voice chat subsidiary Skype may be sold off, based on comments that CEO John Donahoe made during last week's conference call. |
InternetNews
November 27, 2006
Ed Sutherland |
Skype With a Phone A Danish electronics company announced yet another way Skype fans can choose between Internet-based or traditional phone calls. The DualPhone 3088 is the latest handset erasing the need for a computer |
