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CRM
May 12, 2015
Jeff Foley |
Why It's Time for CRM to Evolve To satisfy today's hyper-connected consumer, you need a holistic approach.   |
CRM
June 2015
Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CRM
January 2016
David Myron |
How to Get CRM Right in 2016 Focus on a thorough gap analysis, an assessment of what lies ahead, and a stellar customer relationship strategy |
HBS Working Knowledge
April 2, 2014
James Heskett |
Has the Post-Capitalist Economy Finally Arrived? A new force is driving economies -- companies such as Airbnb that have few marginal costs and even fewer employees, rendering traditional forms of capitalism unrecognizable. |
CRM
March 1, 2005 |
When Sales Leaders Say No At some point you must decide who runs your sales organization and how it will be run. |
Search Engine Watch
August 19, 2010
Jacob Morgan |
Interactions With Transactions: Understanding Social CRM Empowering advocates and improving the customer experience is a key focal point of social customer relationship management. An introduction to the philosophy and business strategy. |
Investment Advisor
October 2009 |
Upgrades What's going on: CRM Software announces major enhancements to Junxure... Tamarac, Inc. has introduced Advisor 9, a suite of portfolio management applications... The Hartford Financial Services Group, Inc. has introduced online information sharing reports... |
Popular Mechanics
May 2007
Mike Allen |
Porsche Cayenne: 500-hp SUV Nobody really needs an SUV that's capable of 171 mph (and can cost close to a hundred grand). But people want one. So Porsche boosted power on all three Cayenne models. |
Fast Company
Sarah Kessler |
Peers Says Its New Focus Is Helping Sharing Economy Workers Peers.org fits very squarely in the marketplace bucket -- it's about what workers can do or buy to make their work as non-employees better, not how the system could be changed to make that work better. |
BusinessWeek
December 22, 2003 |
Porsche's Sizzling U.S. Ride North American chief Peter Schwarzenbauer aims to "get more share" while keeping its "emphasis on profitability." |
Fast Company
Austin Carr |
What Hotel Operators Really Think Of Airbnb Airbnb, the online service which enables hosts to rent out their homes or spare bedrooms, has become a threat to the traditional hotel companies, which are now trying to figure out ways to compete in the sharing economy. |
Fast Company
Samantha Cole |
How A Startup Grows Up: Lessons From Airbnb's OpenAir Summit Startups can learn a lot from the leaders at a recent summit on the sharing economy. |
Entrepreneur
July 2008
Robert Kiyosaki |
Admit One Standing out in the crowd is key to building your brand, but knowing when to say no to growth is equally important. |
| Knowledge@Wharton |
Porsche Roars Back With Fred Schwab and an SUV Facing the abyss of a dismal sales year in 1993, the independent automaker has come back stronger than ever... |
CRM
September 20, 2004
Ginger Conlon |
Anytime Is the Right Time for CRM If you have customers, you have a need for a Customer Relationship Management strategy. The trick is, designing the right strategy. |
CRM
October 1, 2003
Lisa Picarille |
Vertical Focus: Professional Services Ask law firms, accounting firms, consultants, and financial services firms about CRM and most will tell you that the traditional CRM vendors are more focused on transaction-based customers than on billable clients. |
CRM
September 2015
David Myron |
4 Ways to Maximize CRM Data If your organization is not regularly revisiting how it captures, tracks, and manages data, even good data can turn into garbage very quickly |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
CRM
July 1, 2004 |
Heard and Overheard Quotations about CRM. |
CRM
August 27, 2013
James Paterson |
Social CRM and the Legal Industry The payoff can be high for firms that embrace new technologies. |
HBS Working Knowledge
September 5, 2006
Martha Lagace |
Porsche's Risky Roll on an SUV Why would any company in the world want to locate in a high-cost, high-wage economy like Germany? Porsche's unusual answer in a globalizing auto industry has framed two case studies. |
CRM
December 2005
Jim Dickie |
What's Hot, What's Not, and What's Next At year end we evaluate the impact of Software as a Service (SaaS), Siebel, and knowledge sharing and analytics. |
CRM
April 2003
Ginger Conlon |
Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM. |
