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Fast Company
John Paul Titlow |
Slack Just Made It Easier To Unify Your Online Work Life Slack wants to weave itself into the rest of your digital work tools. That's because as useful and beloved as the enterprise chat service is, it's not the end-all, be-all productivity app. Nor does it want to be.   |
CRM
December 11, 2010
Gib Bassett |
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution. |
AFP eWire
March 2, 2010 |
Social Media Builds Support, But Fundraising Lags Overall Respondents to a recent survey felt social media channels were generally effective for enhancing relations with an existing audience and reaching out to new supporters, but less so for raising money. |
Information Today
December 17, 2013 |
Bertelsmann Launches Social Media Hub Bertelsmann introduced its social cloud website to the public. The site combines and displays content from the international media company's social media channels in one place. |
CRM
July 2011
Paul Greenberg |
Never Underestimate the Power of Traditional Methods It's not the medium but, rather, how you use it to engage customers that counts. |
Fast Company
Rose Pastore |
How Snapchat Is Bringing Back The 1970s TV Experience Snapchat Discover is innovative because it has found a way to bring to smartphones the 1970s television experience of few channels, rich content, and limited time to watch. |
Fast Company
Neal Ungerleider |
Twitter Removes 140 Character Limit For Direct Messages Twitter is formally lifting its 140 character limit for direct messages, after informing developers of the update in June. |
CRM
May 2014
Robert Wollan |
Turning the Customer Experience Tide The risk and opportunity of promising seamless customer experiences. |
CRM
December 2012
Leonard Klie |
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels. |
PHONE+
January 21, 2010
Khali Henderson |
Using Twitter for B-to-B Marketing Social media market expert Amanda Vega provided information on how companies can utilize Twitter for business-to-business marketing. |
CRM
January 3, 2014
Matt Kearney |
Three Tips to Optimize Your Social Media Success Focus on the right channels to grow revenue and satisfy customers. |
CRM
December 2013
Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. |
Military & Aerospace Electronics
November 2007 |
North Atlantic Releases Multifunction cPCI Card with D/S Converters and Gigabit Ethernet North Atlantic Industries (NAI) is offering a five-module, single-slot CompactPCI (cPCI) card that can eliminate the complexity and size constraints of multiple, independent, single-function cards. |
CRM
October 2015
Leonard Klie |
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience |
Home Theater
February 23, 2009 |
Satellite Local Coverage Urged A member of Congress is pushing for satellite video services to carry all local channels in all markets. |
CRM
June 2011
Donna Fluss |
Use Social Media Proactively Leveraging sites like Facebook and Twitter is critical |
CRM
June 10, 2011
Leonard Klie |
New Research Highlights the Need for Integrated Marketing Email is still the most effective way of reaching customers, but campaigns should also include the Web, SMS, social media, and other channels. |
Fast Company
Rose Pastore |
When Slack Is Down Twitter, though, was up and running and provided a replacement service. |
Home Theater
April 23, 2010
Mark Fleischmann |
Satellite HD and 3D Channels Grow Both DirecTV and Dish Network beef up their high-def content. |
Home Theater
November 24, 2003 |
NBC - Digital Expansion? The television network is considering its options in the digital broadcasting game, including five new digital channels and video-on-demand. |
Fast Company
January 9, 2012
Christina Chaey |
YouTube Turns Searches For 'LOL' Into Cable-Like Multivideo Channels YouTube's Shiva Rajaraman on creating multivideo "channels." |
CRM
August 19, 2011
Saurabh Mittal |
Six Myths of Social Media Understanding the evolving customer service social landscape. |
CRM
November 2014
David Myron |
3 Tips for Social CRM Success Before diving headfirst into social media, it's important to lay the groundwork for success. |
Bank Systems & Technology
February 1, 2007
Ashwin Goyal |
Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels. |
InternetNews
July 22, 2009
Michelle Megna |
Social Media Marketing Makes More Money Deep engagement with consumers through social media channels correlates to better financial performance, says new study. |
The Motley Fool
March 29, 2004
Rich Smith |
Changing the Channel on Cable The U.S. Senate wants cable to offer channels a la carte. |
CRM
November 2013
David Myron |
Preparing for the Omnichannel Environment As more consumers move to digital channels, marketers must avoid the mistakes made by many email marketers and resist the temptation to blast inexpensive, but irrelevant, messages to consumers. |
CRM
August 2015 |
Twitter and Facebook Enable More Social Customer Service As social media platforms knock down barriers, expectations for good customer service will rise |
Search Engine Watch
March 27, 2007
John Tawadros |
Data Mining: The Heart of Analysis, Part 2 It's important to remember that paid search not only influences other channels, but is influenced by other marketing channels as well. |
Bank Systems & Technology
November 1, 2006
Nancy Feig |
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. |
CRM
October 2011
Ian Jacobs |
All I Know Is That I Don't Know Nothing Blending knowledge management with customer service is critical. |
Home Theater
April 26, 2007 |
TWC Axes Analog Time Warner Cable's Staten Island Project will provide 100 new channels of HDTV to the southernmost borough of New York City. |
CRM
October 5, 2012
Kyle Lacy |
The Future of Marketing Strategy Embracing the cross-channel approach is the only option. |
CRM
October 2014
Barton Goldenberg |
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival. |
CRM
January 17, 2012
Judith Aquino |
Infor Launches New Marketing Suite Multichannel campaign management tools and analytics let marketers deliver comprehensive messages. |
CRM
March 27, 2015
Pam Plyler |
5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers. |
CRM
October 25, 2013
Daniel Incandela |
Is Your Web Site Delivering a Great Customer Experience? 15 tips for making sure it does. |
Home Theater
September 28, 2009
Mark Fleischmann |
Cablevision Wants to Lock Up QAM Cablevision is lobbying the Federal Communications Commission for permission to lock up QAM tuners. |
CRM
October 2, 2015
Leonard Klie |
Email Marketing Needs to Keep Up with Mobile Vendors must keep up with an evolving and challenging market by offering refined new solutions and techniques for small businesses. |
CRM
February 2014
David Myron |
Should You Offer Social Customer Support? More progressive companies are moving beyond the experimentation stage and incorporating solutions that enable them to listen, analyze, and respond to customers on social media. |
Search Engine Watch
July 26, 2010
Blake Suggs |
Back to SEM Basics Four areas where our industry is straying from the basic fundamentals of good search marketing, and how to correct the course. |
The Motley Fool
November 22, 2004
Rich Smith |
FCC: Friend to Cable Companies Commissioner Powell and friends side against "a la carte" cable service. |
Fast Company
Harry McCracken |
Review: Sling TV, An Intriguing -- But Incomplete -- First Draft Of The Future Of Pay TV There are going to be some people who care enough about the channels the service offers to pay $20 a month. Sports fans especially. But there will more who will look at the lineup and fixate on what's currently missing. |
CRM
June 1, 2009 |
Social Media from A to Z An alphabetical glossary of what you need to know about social media. |
Home Theater
April 24, 2007 |
Broadcasters Rip Cable on DTV Dilution Cable operators may discriminate against broadcasters by reducing both the quality and quantity of DTV channels. |
CRM
November 16, 2012
Mayur Anadkat |
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. |
Home Theater
July 9, 2010
Mark Fleischmann |
Sony HD Movie Channels Coming Sony is about to launch two movie channels. One of two would be studio's first wholly owned channel. |
Bank Systems & Technology
February 1, 2007
Kere Lewis |
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. |
Search Engine Watch
October 5, 2010
Kristine Schachinger |
Twitter: Take Better Care of Our Private Information! When you allow access to log-in to some website or application, you're also agreeing to let the developer who created this log-in access all your direct messages, and opening yourself to potential abuse. |
Fast Company
Jul/Aug 2013
Joe DeLessio |
Breaking Down The Cost Of Watching Live Sports On Cable In a DVR world, sports is about the only stuff regularly watched live -- which allows sports networks to demand increasingly higher fees from cable providers. |
