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CRM
May 7, 2015 |
NICE Expands Its WFM, Analytics, and Recording Solutions Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.   |
Wall Street & Technology
August 4, 2010
Melanie Rodier |
John Fiore Values Simplicity in Overseeing BNY's Massive IT Organization To ensure that BNY Mellon's massive IT organization continues to innovate and support the business, CIO John Fiore asks his technology team simply to do what feels right. |
CRM
May 2014
Donna Fluss |
Use Desktop Analytics to Improve Your Servicing Environment Adoption of these solutions is poised to take off over the next few years. |
Bank Systems & Technology
March 19, 2010
Katherine Burger |
Q&A: BNY Mellon's New CIO John Fiore In an exclusive interview just before his promotion to CIO, Fiore shared his thoughts on technology innovation with Bank Systems & Technology. |
The Motley Fool
October 21, 2011
Dan Caplinger |
3 Surprising Stocks Tapping Into Wall Street's Riches There's a secret way you can tap into the Wall Street profit machine -- and three stocks you can use to get there: Bank of New York Mellon... Northern Trust... State Street... |
CRM
December 12, 2013
Maria Minsker |
Marketo Acquires Insightera, Puts Israel 'on the Digital Marketing Map' Marketo's acquisition means deeper integration for Insightera customers. |
Wall Street & Technology
August 6, 2007
Melanie Rodier |
Deliso Joins DTCC's Wealth Management Services Nicholas A. Deliso has joined The Depository Trust & Clearing Corp. as a senior relationship manager in the wealth management services area. |
CIO
June 23, 2014
Adam Dennison |
CIOs vs. Consumer Tech: How to Win Over Your Users The author makes the case for CIOs to take advantage of user enthusiasm for new technologies while shoring up security and compliance controls. |
InternetNews
April 23, 2009
Michelle Megna |
New API: Google Analytics Your Way Using the Google Analytics Data Export API you can download your analytics data through feeds to create your own dashboards, new applications you can sell or mashups that integrate your data with other business info. |
CRM
November 2014
Donna Fluss |
Is It Time to Move Your Contact Center to the Cloud? Make sure you understand the myths and realities. |
IndustryWeek
February 1, 2008
Brad Kenney |
Business Challenges: By the Numbers What is the top business challenge facing your company in the next five years? |
CIO
July 31, 2015
Mary K. Pratt |
Meet the 2015 CIO Hall of Fame inductees The five CIO Hall of Fame inductees for 2015 are accomplished IT executives who have used technology and leadership savvy to blaze new trails. |
Bank Technology News
December 2009
Rebecca Sausner |
BNY Mellon's Talent Toolkit BNY Mellon's newly-appointed global head of talent strategy is responsible for a massive technology project to create a global architecture to serve its global talent development strategy, layering several niche tools on top of the bank's PeopleSoft HR system. |
The Motley Fool
December 5, 2006
Michael Leibert |
King of Custody Bank of New York and Mellon combine to create a custody bank powerhouse. After suffering years of underwhelming stock performance, investors in Bank of New York and Mellon should be optimistic about the prospects for the combined firm. |
CIO
October 31, 2011 |
Encouraging Users to Embrace Big Business Data CIOs are bringing non-IT staff into the information worker's world. |
CRM
January 1, 2007
Phillip Britt |
Analyzing Business Turnaround The first step in embracing analytics is to have a CEO who sees analytics as a corporate differentiator. |
CRM
November 5, 2012 |
SocialMotus Launches Social Media Management Tool for SMBs The new application features in-depth team management and analytics. |
CRM
May 4, 2015 |
TCN Launches Competitive Analytics Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform. |
Search Engine Watch
August 24, 2009
Ron Jones |
Google Analytics 101, Part 1 How do you know if your site is accomplishing the company's goals or not? Google Analytics is a good choice to begin gaining this insight, because it provides great statistics for free. |
Search Engine Watch
September 20, 2007
John Tawadros |
Searching for Options: Integration Spells Sweet Success Choosing a search marketing vendor requires careful consideration of how they will integrate with your other marketing efforts. |
CIO
September 28, 2012 |
Big Value from Big Data How CIOs are expanding the benefits that business intelligence can bring the enterprise. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
HRO Today
Jan/Feb 2008
Chris Johnson |
Gauging Service Delivery Quality as Judged by Your Employees HR outsourcing is not consistently delivering the level of service employees expect. |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
CFO
January 10, 2007
Edward Teach |
Bank of New York's Bruce Van Saun Bank of New York's vice chairman and CFO discusses his bank's merger with Mellon Financial. |
Insurance & Technology
September 23, 2009
Rod Travers |
Your Attention, Please: Insurance CIOs Must Focus on Core Capabilities and Minimize Distractions While every company has unique needs, there are a few areas of focus that just about every CIO should be thinking about. |
CRM
February 2012
Leonard Klie |
CRM Is a High-Yield Investment Business analytics return $10.66 for every dollar spent; CRM systems return $5.60. |
CIO
August 27, 2013
Stephanie Overby |
HR Departments Invaded By Data Scientists Leading HR departments are turning to 'talent analytics' for a wide range of staffing issues, including screening new hires, figuring out who should get promoted, efficiently staffing new projects, uncovering the characteristics of high-performing individuals or teams, and even predicting who's likely to head out the door. |
CRM
March 2015
Maria Minsker |
The 2015 CRM Rising Stars: NICE Systems Innovates with Real-Time Analytics The veteran vendor is this year's comeback kid. |
Information Today
June 17, 2013 |
Scout Analytics Debuts Renewal Performance Management Solution Scout Analytics, Inc., a provider of cloud-based recurring revenue management solutions for subscription-based businesses, recently launched the industry's first closed-loop solution for renewal performance management. |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
HRO Today
Jan/Feb 2008 |
The Baker's Dozen: Learning The top providers of learning business process outsourcing offer a broad array of services and technology. Read on for our list of the top firms. |
Bank Systems & Technology
January 1, 2007
Nancy Feig |
Technology Implications for the New Bank of New York Mellon Corp. While the combined organization's future IT infrastructure is not completely known, it is assumed that Bank of New York's real-time global technology will complement Mellon's client information front end. |
Insurance & Technology
August 22, 2007
David West |
Analytics Make Doing Business Easier By improving the speed and consistency of decisions, analytics opens the possibility of self-service applications for producers and the insured, including claimants. The result will be a dramatic improvement in the ease of doing business with the carrier. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
