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CRM
March 22, 2011
Brittany Farb |
Meltwater Goes Social With JitterJam Acquisition Meltwater Group has acquired CRM software developer JitterJam. Together, the companies plan to offer an integrated solution that provides marketing, communications, and advertising professionals with a comprehensive set of tools to engage with customers and analyze their behaviors.   |
Search Engine Watch
June 28, 2010
Nathan Linnell |
Measuring Audience Engagement in Social Media Providing a framework for measuring audience engagement while also soliciting feedback for additional metrics that should be factored into such a calculation. |
CRM
June 3, 2011
Jason Peck |
Engage Customers With Social Media Taking your company to the next level. Having a process for engaging customers with social media is crucial to success. |
CRM
June 16, 2011
Brittany Farb |
Meltwater Launches Buzz Engage Meltwater unveiled yesterday Buzz Engage, fusing the social CRM and business offerings it gained in its March acquisition of Jitterjam with the social media monitoring and analysis capabilities of its own Buzz solution. |
CRM
June 2014
Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. |
AFP eWire
December 1, 2009 |
Social Media Performance Linked to Financial Success A new study shows that companies that are significantly involved in social media efforts have consistently experienced strong financial growth over the past 12 months and offers advice for organizations (including nonprofits) on growing social media engagement. |
Fast Company
Dec 2013/Jan 2014
J.J. McCorvey |
Productivity Apps Are Booming Here's why the productivity category is one of the hottest on the app market. |
CRM
January 10, 2014
Jeff Lautenbach |
Encouraging Brand Advocacy Five components of a better customer engagement system. |
CRM
October 3, 2013 |
HP Adds Social Media to Customer Engagement Management (CEM) Services HP Enterprise Services today announced new and enhanced services that support enterprises in their efforts to connect with customers via social media channels all while improving the bottom line. |
CRM
September 10, 2015
Oren Smilansky |
Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth Organizations must embrace ongoing engagement with customers -- and shape their digital experiences accordingly. |
CRM
February 9, 2011
Koa Beck |
Alcatel-Lucent Brings Next-Generation Customer Conversations with Context-Based Social Engagement Alcatel-Lucent has released the Genesys Social Engagement solution, which monitors, analyzes, and connects consumers over social media and traditional channels, providing visibility into customer engagement and community trends. |
InternetNews
January 19, 2011 |
Internet Driving Groups, Community: Pew New survey from Pew Internet Project highlights the impact the Web - particularly social media sites and services such as Facebook and Twitter - are having on people's engagement with groups. |
CRM
April 19, 2011
Leonard Klie |
Sitecore Releases the Customer Engagement Platform The new software solution combines analytics, interaction automation, and personalization across channels. |
CRM
December 8, 2015 |
SAP Enhances SAP Digital for Customer Engagement The simplified CRM system provides marketing, sales, and service capabilities in one solution. |
CRM
April 2014
David Myron |
Why Customer Experience Is a Bad Metric This year, we received more conference presentation pitches than ever before, and many of them focus on...you guessed it -- customer engagement. |
CRM
June 2012
Judith Aquino |
Find the Right Social Media Monitoring Tool Knowing how your brand is faring on the Web is essential, but which solution is best for your organization? |
CIO
March 28, 2012
Michael Friedenberg |
How CIOs Can Help Facilitate Systems of Engagement The CEO community is turning to CIOs to help accelerate revenue growth and deepen engagement with customers. |
Energize
August 1, 2011
Trina Isakson |
I'll Never Understand Why Executives Still Don't Understand Results of research on a leadership model of volunteer engagement. |
CIO
February 29, 2012
Michael Friedenberg |
Why Smart CIOs Channel Steve Jobs While there are many things to question about Jobs' approach to business, you can't argue with his knack for melding tech and design. Is it time to bring back the importance of the user experience? |
CRM
September 22, 2014
Maria Minsker |
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight. |
InternetNews
September 17, 2009 |
Facebook, Twitter and Social Media Marketing A significant number of brands have amped up their social media marketing, but it's not just all about tapping Facebook and Twitter, says a new study. |
Fast Company
Rachel Gillett |
Infographic: 6 Rules For Managing Your Business's Facebook Page If you're part of the 93% of marketers who use social media for business, then you already understand how much weight it carries for your company, and you likely place a lot of value in your company Facebook page. |
CRM
June 17, 2010
Mark Johnson |
The Voice of the Customer in the Community What does it mean for loyalty and engagement? |
CRM
August 3, 2012
Carrie Scott |
Reinvigorate Email Marketing Marketers need to focus on new methods of engagement to combat declining ROIs and deliverability. |
CRM
December 2015
Garrison Wynn |
Do Your Call Center Agents Think They Have a Good Job? Engaged workers will feel connected to the bigger picture |
CRM
February 2014
Paul Greenberg |
CRM in the Age of Customer Engagement When definitions are in flux, flexibility is key. |
CFO
October 1, 2008 |
Discontent Runs High A lack of engagement in the job is all too common in North American workforces. |
AFP eWire
July 31, 2013
John Clese |
Do Organizations Measure and Use Constituent Engagement Data? There are some encouraging signs that more nonprofits are recognizing the value of social media engagement. |
IndustryWeek
July 11, 2012 |
Employee Engagement: Room for Improvement The news is positive; engagement is up, according to Aon Hewitt report. |
CRM
September 4, 2015
Micheline Nijmeh |
Why Personalization Has Become Critical to the Sales Process With information literally at everyone's fingertips, the best way to stand out is to personalize. |
InternetNews
July 22, 2009
Michelle Megna |
Social Media Marketing Makes More Money Deep engagement with consumers through social media channels correlates to better financial performance, says new study. |
CRM
January 2016
Maria Minsker |
Outlook 2016: How CRM Will Foster an Era of Good Feelings As tools mature and vendors rally around journey-driven solutions, organizations will be better equipped to please customers' ever-evolving demands |
CIO
April 22, 2015 |
How to keep business sponsors hooked Tech initiatives won't succeed without ongoing business engagement. Here's how to get it. |
CRM
June 15, 2012
Alan Sultan |
Connecting Customer Acquisition with Mobile Engagement There's no reason to listen to your customer in mono -- there are comprehensive solutions that can manage acquisition, engagement, measurement, and retention without having to lock into a single ad network. |
Information Today
April 8, 2013
George H. Pike |
Court Finds No Fair Use by Meltwater in News Aggregator Case The Associated Press won a major victory against online news aggregator Meltwater when a Federal District Court in New York declared that Meltwater's "scraping" of AP news articles from the internet infringed on AP's copyrights. |
Chemistry World
November 2011 |
Reaching out The explosion is the doyenne of chemical demonstrations, but is the web taking over as a tool for researchers to enthuse the public about chemistry? Success online depends on reaching the right audience. YouTube and iTunes make this easier |
CRM
April 25, 2014
Duke Chung |
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. |
AFP eWire
June 24, 2009 |
Analyst Predicts Slow Recovery for Sector, Advises Engagement and Planning The economy is not likely to rebound quickly and will require strong donor engagement. |
CRM
June 1, 2009 |
Who Owns the Social Customer? CRM magazine's in-depth report on the state of social media in CRM. |
