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CIO
July 29, 2015
Maryfran Johnson |
CIOs find that personalization pays off Many CIO 100 award-winning projects focus on a more personalized customer experience. But these innovations also require CIOs to manage issues such as customer privacy, product design, business processes and enterprise architectures.   |
CRM
February 2015
Maria Minsker |
The Path to Personalized Customer Journeys It takes much more than just knowing your customer's name. |
Insurance & Technology
September 27, 2009
Anthony O'Donnell |
Carrier Confidential: Technology Transformation Puts CUNA Mutual in a Stronger Position CUNA Mutual's IT organization revamped its technology infrastructure, building an agile foundation to help the carrier grow and respond to turbulent market conditions. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
Insurance & Technology
June 20, 2007
Lisa Valentine |
CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company's Customer Operations Transformation CUNA Mutual Group CIO Tom Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications. |
Pharmaceutical Executive
October 1, 2008 |
Getting Personal(ized) Stop worrying about shrinking the market for your drug, and start figuring out how the "test and treat" business model works. |
Fast Company
David Zax |
Starwood's App-Driven Vision For The Hotel Of The Future This month, the company began a massive undertaking: documenting the features of all its rooms across 1,200 properties to better meet the needs of their guests. |
CRM
September 23, 2015 |
Evergage Launches Mobile Apps Solution Evergage for Mobile Apps automatically captures mobile app user behavioral data for omnichannel personalization. |
CIO
November 2, 2011
Diane Frank |
Candid Talk Trumps the Blame Game How Hilton's CIO uses honest communications to work through difficult times - and avoid finger-pointing. |
CIO
August 1, 2003
Galen Gruman |
Wireless: Just What the Doctor Ordered As medical records go electronic, hospital CIOs are finding that wireless networks can get the records to where the doctors and nurses want to use them. CIOs in other industries would do well to watch and learn. |
New Architect
September 2002
Elizabeth Fulghum |
Target Your Content Using the concept of Web page tagging rather than visitor logging, you can track users throughout the site in real time and deliver targeted, personalized information. This review looks at a popular hosted service that combines personalization with email deployment, SiteBrand's InSite. |
CRM
April 8, 2014
Maria Minsker |
Marketo Launches Customer Engagement Platform, Announces Strategic Partnership with Acxiom Introduced at the Marketing Nation Summit, Marketo's solution features applications for real-time personalization, calendaring, and SEO optimization. |
CIO
March 15, 2001
Ben Worthen |
Time to Get Nervous Wireless technology lets users roam - but also opens the door to problems. Here's how to think about balancing the rewards with the risks. Get tips for safeguarding devices and wireless systems, understand how to assess risks involved with wireless technology, learn what questions to ask about your wireless applications. |
CIO
February 15, 2002
Meridith Levinson |
Getting to Know You A guide to Personalization 101, brought to you by three companies that are doing it right. Read about three companies (Reflect.com, eDiets.com, PSS World Medical) making money from personalized service; See why your business strategy must come first and the technology second; Understand the importance of data integration in this endeavor |
CIO
February 1, 2004
Ben Worthen |
Wireless Finally Connects Sure there was a lot of hype when wireless broke onto the scene more than three years ago. But CIOs responding to our survey say the hype has turned into value when it comes to devices, networks and applications. |
CRM
June 1, 2015
Maria Minsker |
Monetate Introduces Three-Part Predictive Decisioning Platform The solution enables marketers to scale personalization efforts. |
National Real Estate Investor
February 1, 2007
Stan Luxenberg |
Wooing Hotel Customers Online At a time when the hotel industry is enjoying strong demand, chains are working hard to generate business through their own Web sites. An effective online system can cut costs and boost occupancy rates. |
CIO
January 1, 2014
Kim S. Nash |
State of the CIO 2014: The Great Schism Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
CRM
October 2013
Maria Minsker |
Digital Advertising Gets Personal How to improve customer engagement with real-time marketing. |
CIO
July 27, 2012
Kim S. Nash |
CIO 100 Award-winners Are 'Risk Busters' Many of the honorees in the 25th annual CIO 100 awards program are using IT innovation to reduce risks that threaten employees, customers and entire business models. |
Fast Company
July 2006
Susan Stellin |
Self-Service Sleeping Customers love to check themselves in at the airport. Can they ever feel the same way about hotels? |
BusinessWeek
October 28, 2009
Spencer E. Ante |
Verizon: Who Needs the iPhone? To stay ahead of AT&T and Apple, Verizon is placing a big bet on Android smartphones and other new gadgets. |
CRM
April 19, 2011
Leonard Klie |
Sitecore Releases the Customer Engagement Platform The new software solution combines analytics, interaction automation, and personalization across channels. |
CRM
September 4, 2015
Micheline Nijmeh |
Why Personalization Has Become Critical to the Sales Process With information literally at everyone's fingertips, the best way to stand out is to personalize. |
CRM
October 7, 2011
Tim Suther |
Personalize Content by Knowing Your Audience Here are a few tips that marketers should use when they seek to deliver the best possible personalized content when reaching out to their target audience. |
BusinessWeek
October 27, 2003
Christopher Palmeri |
Home Sweet Hotel For inns to rate with our readers, they need comfy rooms, high-speed Net access, and some little extras thrown in. |
InternetNews
January 12, 2005
Catherine Pickavet |
Verizon, Novatel Ship 3G Card Business travelers itching to stay connected to their companies' networks now have another option beyond Wi-Fi to gain high-speed wireless Internet access, thanks to Verizon Wireless and Novatel Wireless. |
Insurance & Technology
October 8, 2007 |
Rick Roy Draws Lessons from CUNA Mutual's Transformation Initiative The insurance company's former CIO and current SVP reflects on the lessons learned from the carrier's initiative to transform customer operations. |
Wall Street & Technology
March 21, 2006
Tim Buckley |
Vanguard's Vision of the Customer Experience The investment-management company leverages online capabilities and intuitive Web page design to help close baby boomers' retirement-savings gap |
Insurance & Technology
October 6, 2008
Nathan Conz |
2008's Elite 8 Describe the CIO of the Future What challenges will insurance CIOs of the next 10 years face? How will the role change? This year's Elite 8 honorees draw on their experience to answer the question: "What will the CIO job be 10 years from now?" |
Wall Street & Technology
January 23, 2007
Greg MacSweeney |
SMS Messaging and Asynchronous Data/Voice Capabilities Will Shape 2007 Wireless Market SMS and text messaging will take center stage for financial organizations that support wireless access for clients, reports the chief wireless officer at Fidelity Investments. |
CIO
October 21, 2008
Jarina D'Auria |
2008 CIO Hall of Fame Meet the the 12 extraordinary men and women of the 2008 CIO Hall of Fame. |
CIO
July 15, 2005
Edward Prewitt |
Ones To Watch With our new Ones to Watch award, we honor a stellar group of future CIOs. Each honoree demonstrated vision, influence and execution. |
ONLINE
September 2001
Ina Steiner |
Serving Up the Wireless Web: Content to Go In order for research content to take its place next to email and location-based services as "killer apps" for the Wireless Web, publishers must reckon with some serious deficiencies in the wireless environment... |
CRM
December 12, 2013
Maria Minsker |
Marketo Acquires Insightera, Puts Israel 'on the Digital Marketing Map' Marketo's acquisition means deeper integration for Insightera customers. |
InternetNews
September 20, 2010 |
Verizon Names McAdam CEO-in-Waiting Verizon Communications clarifies its succession plans by elevating Lowell McAdam from CEO of wireless subsidiary to president and COO of the telecom giant. |
InternetNews
November 17, 2005
Tim Gray |
Cingular Revamps 'The Daily Me' Cingular Wireless is offering a new and improved version of "The Daily Me" for data-capable cell phones with even more personalized content such as weather, stock quotes and movie listings. |
CIO
August 20, 2010
Thomas Wailgum |
The New New CIO Role: Big Changes Ahead It's make-or-break transformation time for CIOs. Those who can only take orders are being ousted. Those who seek to become true strategic business leaders should concentrate on four key areas. |
InternetNews
October 6, 2009 |
Verizon, Google Partner Up on Android The nation's No. 1 cellular network and the Internet giant join forces to co-develop and market a family of devices based on Google's open source mobile platform. |
PC World
March 6, 2002
Tom Spring |
Road-Testing Verizon's Wireless Data Net You can cut the cord and get 244-kbps service, but at some cost and hassle... |
The Motley Fool
December 30, 2011
John Grgurich |
Verizon Announces Payment Transaction Fee: What Investors Need to Know Wireless giant Verizon will now start charging a $2 fee every time customers pay their bill over the phone or make a one-time payment with a credit card. |
InternetNews
April 3, 2009
Michelle Megna |
Verizon Talks 4G and 'Special Sauce' Verizon Wireless clarifies reports of halving its support for mobile operating systems, announces LTE roll out and hints at e-book and app store plans. |
InternetNews
December 1, 2005
Tim Gray |
Verizon Teams With Qualcomm to Deliver TV Verizon Wireless today said it is working with Qualcomm to broadcast live television to subscribers using a network being built under the direction of Qualcomm's MediaFlo. |
