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CRM
December 12, 2011
Judith Aquino
SAP and NetBase Partner on Social Media Apps Their joint solution offers enhanced social media monitoring and analytics. mark for My Articles similar articles
Information Today
September 25, 2014
Thomson Reuters Introduces Climate News Website Thomson Reuters rolled out Sustainability Analytics, an online analytics resource to identify trends, topics, and other information that is part of global news coverage of climate change. mark for My Articles similar articles
CRM
April 22, 2015
Maria Minsker
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. mark for My Articles similar articles
CRM
July 2012
Judith Aquino
Aquasana Dives Into Social Intelligence NetBase helps the water filter company gain insight into its customers' needs. mark for My Articles similar articles
CRM
June 2013
Kelly Liyakasa
Executive Demand for Data Analysis Grows CEOs re-evaluate enterprise roles, strategies to tie analytics to business values. mark for My Articles similar articles
CRM
October 2015
Leonard Klie
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot mark for My Articles similar articles
CRM
January 2012
Donna Fluss
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. mark for My Articles similar articles
Search Engine Watch
August 24, 2009
Ron Jones
Google Analytics 101, Part 1 How do you know if your site is accomplishing the company's goals or not? Google Analytics is a good choice to begin gaining this insight, because it provides great statistics for free. mark for My Articles similar articles
BusinessWeek
October 21, 2010
Ryan Flinn
Wanted: Social Media Sifters Companies are increasing spending for the collection and analysis of online chatter - and social media monitoring outfits are being snapped up by larger software and market-research firms. mark for My Articles similar articles
CRM
November 2012
Leonard Klie
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. mark for My Articles similar articles
Search Engine Watch
May 9, 2008
William Flaiz
Optimization by Numbers The automotive and online marketing industries share a common thread. Both reflect the growing complexity of modern culture. mark for My Articles similar articles
CRM
November 2014
Donna Fluss
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. mark for My Articles similar articles
CRM
April 23, 2015
AnswerDash Launches New Web Analytics Features AnswerDash Analytics provide instant insight into Web users' behavior. mark for My Articles similar articles
CRM
November 2015
Donna Fluss
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise mark for My Articles similar articles
CRM
April 2014
Leonard Klie
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. mark for My Articles similar articles
CRM
July 1, 2009
Donna Fluss
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. mark for My Articles similar articles
Information Today
February 23, 2009
Marydee Ojala
Alacra Pulses with New Product Energy Alacra's new Pulse Platform reflects the reality of where people now look for corporate news, information, and analysis. It combines web content from traditional news sources with blogs that its editors hand select as reliable. mark for My Articles similar articles
CRM
December 15, 2010
Koa Beck
Forrester Research Releases Listening Platform Landscape Report The 2011 Listening Platform reveals a splintering of the listening landscape and demands for higher-quality real-time data. mark for My Articles similar articles
CRM
February 2004
Martin Schneider
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. mark for My Articles similar articles
Search Engine Watch
December 28, 2010
Garry Przyklenk
Web Analytics Year in Review 2010 Web analytics this year became less about focusing on meaningless data reports and more on revenue growth, cost-savings, and improved customer satisfaction associated with data driven decision-making. mark for My Articles similar articles
CRM
August 2011
Chan & Hernandez
CRM Analytics: Shifting the Balance What's relevant to customers and sustainable for businesses? mark for My Articles similar articles
InternetNews
April 23, 2009
Michelle Megna
New API: Google Analytics Your Way Using the Google Analytics Data Export API you can download your analytics data through feeds to create your own dashboards, new applications you can sell or mashups that integrate your data with other business info. mark for My Articles similar articles
CRM
June 21, 2012
IBM Launches New Class of Analytics Software IBM has released new predictive analytics software that automatically correlates and analyzes big data to help clients embed hyper-intelligence into every business decision. mark for My Articles similar articles
Entrepreneur
July 2010
Ericka Chickowski
Assess for Less Here are free, easy-to-use web analytics tools. mark for My Articles similar articles
CRM
March 2014
Donna Fluss
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. mark for My Articles similar articles
Inc.
April 2006
Max Chafkin
Analyze This, Says Google Google is taking the growing but relatively obscure Web analytics industry by storm. mark for My Articles similar articles
Search Engine Watch
December 13, 2010
Nathan Linnell
It's Time for True Social Media Analytics A social media analytics tool that brings together data from Facebook, YouTube, Twitter, social media monitoring, analytics, and advertising has the potential to drastically alter how we analyze and evaluate our social media efforts. mark for My Articles similar articles