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HBS Working Knowledge
September 1, 2006
James Heskett |
Are We Ready for Self-Management? On its face, self-management looks like a "win-win" answer to the scarcity of good managers and the predominance of low-involvement entry-level jobs. But are sufficient numbers of entry-level employees ready for self-management? And is management ready?   |
Fast Company
John Paul Titlow |
210 Zappos Employees Respond To Holacracy Ultimatum: We're Out What would you say if your boss told you wouldn't have a boss anymore? No, you're not fired. Your organization is just redistributing power, eliminating managers and job titles. Sound crazy? The concept, known as Holocracy, is gaining steam at some reputable companies. |
CRM
September 1, 2009
Lauren McKay |
The 2009 Influential Leaders - The Casual Cobbler Taking the reins in 2000, Tony Hsieh restructured Zappos.com not from the ground up, but rather from the inside out, with a focus on the company's internal culture. |
Financial Advisor
June 2012
Roy Diliberto |
Extraordinary People -- Extraordinary Results An advisor who constantly complains about his employees should realize that he, not his associates, is the problem. |
InternetNews
July 22, 2009
Christopher Saunders |
Amazon Snaps Up Zappos.com for $847M The aims to deal give Amazon control of a fast-growing, well-regarded, Web 2.0-savvy e-tailer. |
CRM
July 2015
Maria Minsker |
Great Customer Experience Starts with the Right Corporate Culture Engaged employees make for more satisfied customers |
